Funeral Services Receptionist
Top Benefits
About the role
Requisition Number: 1214
Terms of Employment: 12 Month Contract Full-time
Location: Elgin Mills Funeral Centre
Employment Address: 1591 Elgin Mills Rd. E., Richmond Hill, ON L4S 1M9
Hours of Work: Sunday to Thursday (37.5 Hours per week) 8:30AM to 5:00PM
Vacancy: 1
Language: English
Hiring Range: $51,306 - $54,854
About Mount Pleasant Group:
Mount Pleasant Group (MPG) is a not-for-profit organization that has been dedicated to serving families in the Greater Toronto Area since 1826. MPG comprises of two affiliated entities: the Mount Pleasant Group of Cemeteries (MPGC) and Canadian Memorial Services (CMS). Together, they deliver comprehensive death care services with compassion and professionalism. MPGC owns and operates ten cemeteries and four crematoriums across the GTA, while CMS provides funeral services at nine locations, including funeral centres within MPGC cemeteries and standalone facilities known as The Simple Alternative. As a trusted community partner and environmental steward, MPG is committed to innovation, leveraging new trends and advancements in technology while upholding our long-standing values. Our team takes pride in the meaningful work we do every day, helping families navigate life's most challenging moments with care and respect.
Our Vision: A world where dignified, inclusive, innovative and trustworthy death-related planning and care are accessible to everyone.
Our Mission: MPG will serve the diverse clients and communities of yesterday, today and tomorrow with excellence and compassion to meet all their death care needs.
Our Values: Inclusiveness • Transparency • Innovation • Dependability • Compassion
At Mount Pleasant Group, we believe our strength lies in the passion and diversity of our people, and we deeply value the unique skills, perspectives, and experiences each individual brings to our team. We are committed to fostering an environment where everyone feels respected, supported, and empowered to be their authentic selves. By embracing inclusivity, we aim to build a workforce that collaborates meaningfully and reflects the richly diverse communities we are privileged to serve. We encourage individuals of all backgrounds, experiences, and identities, including those from underrepresented groups, to apply and join us in advancing our commitment to diversity, equity, and inclusion.
About the Position:
The Receptionist serves as the welcoming face and voice of our organization, acting as the first point of contact for all visitors and callers to our locations. This role is integral in creating a warm, professional, and inclusive environment for every individual, regardless of their background or needs. The Receptionist is responsible for determining the purpose of each visit or call, providing accurate and helpful information, and connecting individuals with the appropriate team members or resources to address their inquiries effectively. In addition to greeting visitors and answering phone calls, the Receptionist plays a key role in ensuring a positive and supportive experience for all guests, fostering trust and satisfaction. During quieter periods, the Receptionist takes on clerical and administrative responsibilities, contributing to the smooth operation of the office. This role requires excellent communication skills, attention to detail, and a commitment to upholding the values of respect, accessibility, and inclusivity in every interaction.
What we offer:
- Comprehensive benefit plan including medical, dental, vision, disability, life insurance, and a health care spending account
- Wellness resources and benefits including a wellness spending account
- Defined contribution pension plan with employer match
- RRSP & TFSA options
- Enhanced Employee Assistance Program (EAP)
- Internal training and development opportunities, including job shadowing and a mentorship program, and access to an Educational Assistance Program
- Paid Vacation days plus additional personal paid days off
- Hybrid work environment
- Annual Employee Engagement Surveys and Annual Employee Townhalls
- Salary increases, in accordance with company policy
The successful candidate will be required to:
Client Experience & Front Desk Management
- Create a warm, professional, and inclusive first impression for all visitors, ensuring accessibility for all and addressing individual needs.
- Answer a high volume of phone calls, providing accurate and helpful information or redirecting inquiries to the appropriate staff.
- Determine the purpose of visits, answer general questions, and provide clear directions or connect clients with specific resources.
- Maintain the cleanliness, organization, and welcoming appearance of the reception area and adjacent spaces.
- Perform opening and closing duties which include turning on and off lights, setting up coffee and water station for guests, water plants and open all entrances and exits.
Office Administration & Operational Tasks
- Complete assigned administrative tasks during low reception activity, including filing, data entry, record maintenance, scanning and indexing of documents in accordance with organizational protocols.
- Generate accurate and professional documents, receipts, and invoices for client transactions and internal use, while handling payments for various services with accuracy and detailed record-keeping.
- Process service requests, such as wreath orders and flowerbed programs, and monitor office inventory, including cremation urns, wreath supplies, and general materials, placing orders as needed.
- Manage reception supplies by ordering coffee, milk, cream, and other necessities to keep the coffee lounge stocked and up to date. Ensure tablecloths are available for large receptions, coordinating deliveries and handling delivery notes as required.
- Receive, sort, and distribute incoming mail and packages, while assisting with outgoing mail preparation.
Client Communication & Correspondence
- Communicate effectively and respectfully with diverse clients, staff, and visitors, ensuring a positive and supportive experience.
- Route phone, email, and in-person inquiries to the appropriate staff members, taking detailed messages and ensuring timely follow-up.
- Monitor and manage the site’s inbox, responding to inquiries or forwarding messages promptly and accurately.
- Assist with scheduling and preparing for meetings, events, and other activities, ensuring logistical needs (e.g., materials, technology) are met.
- Create and/or upload service signage in accordance with scheduled activities in the building.
- Handle sensitive information and client data with the utmost discretion, maintaining confidentiality in all interactions.
- Manage the PermaVita inbox by reviewing incoming messages from families and friends, ensuring appropriate content and timely responses.
- Assist families with website setup when permitted, ensuring accuracy and alignment with their preferences.
Other
- Additional duties as assigned that fall within the scope of the role as assigned by the Assistant Manager/Manager, Funeral Services.
Qualifications:
- A post-secondary certificate, diploma, or higher in business or a related field; or an equivalent combination of education, training, and work experience.
- At least one (1) year of previous experience in a similar role (Receptionist, Office Administrative, Admin Assistant).
- Previous experience at a funeral home and/or cemetery would be an asset.
- Strong communication skills, both verbal and non-verbal, with the ability to understand and respond to diverse communication styles.
- Ability to prioritize and manage tasks efficiently in a fast-paced environment while maintaining attention to detail and accuracy, with a focus on continuous improvement.
- Excellent interpersonal skills, with the ability to collaborate and work effectively with colleagues and clients from diverse backgrounds and cultures.
- Ability to provide supportive services to clients in sensitive situations, particularly those experiencing grief or loss (experience in this area is an asset).
- Understanding and support of accessibility needs in the workplace and client interactions.
- Knowledge of the death care industry is an asset but not required.
- Intermediate proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Knowledge of Microsoft Dynamics Navision is an asset.
The Mount Pleasant Group is committed to providing equitable opportunities to all applicants and strives to ensure a barrier-free selection process. If you require accommodation during the recruitment and selection process, please send us an email with your accommodation needs at accomodations@mountpleasantgroup.com, quoting the job requisition ID # and the job title. Any information received related to an accommodation will be addressed confidentially.
About Mount Pleasant Group of Cemeteries
The Mount Pleasant Group (MPG) history stretches back to the early 19th Century, when Toronto was a small Victorian capital, known as the Town of York. Back then, only Anglicans and Roman Catholics could be buried in an “authorized” cemetery. Everyone else had to be buried outside the city. Then, in 1826, our first cemetery, Potter’s Field, was opened with the mission to accommodate all Toronto families, regardless of religion.
Nearly two centuries later, Toronto is a much different place, but our focus hasn’t changed. We’re still committed to providing our communities with choice, whether it’s natural burial, religious and cultural rituals and whatever it is that makes our clients feel welcome and at home. Today, we operate 10 cemeteries, nine funeral centres and four cremation centres across the Greater Toronto Area.
Our long and storied past brings with it a deep sense of responsibility. To the generations of families with loved ones buried in our cemeteries. To the families and communities who choose to celebrate funerals at one of our funeral centres. To the clergy, health-care providers and palliative care organizations who serve our clients. To the communities where our properties are located and to the many people who visit us just to enjoy a peaceful walk.
We also believe that these responsibilities extend into the future.
At MPG, the concept “forever” informs everything we do. We
have cared for our cemeteries for nearly two centuries, and we
are committed to caring for them in perpetuity.
MPG was founded to provide the people of Toronto with a choice when they had none. While our scope today has expanded across the GTA, our purpose still remains rooted in our original purpose amidst an ever evolving landscape of customer preferences. Cremation, new ways of memorializing loved ones, natural burial, and new and different religious and cultural rituals are just some of the ways our business is changing. We welcome these changes and remain committed to providing our clients with ever more innovative choices.
Funeral Services Receptionist
Top Benefits
About the role
Requisition Number: 1214
Terms of Employment: 12 Month Contract Full-time
Location: Elgin Mills Funeral Centre
Employment Address: 1591 Elgin Mills Rd. E., Richmond Hill, ON L4S 1M9
Hours of Work: Sunday to Thursday (37.5 Hours per week) 8:30AM to 5:00PM
Vacancy: 1
Language: English
Hiring Range: $51,306 - $54,854
About Mount Pleasant Group:
Mount Pleasant Group (MPG) is a not-for-profit organization that has been dedicated to serving families in the Greater Toronto Area since 1826. MPG comprises of two affiliated entities: the Mount Pleasant Group of Cemeteries (MPGC) and Canadian Memorial Services (CMS). Together, they deliver comprehensive death care services with compassion and professionalism. MPGC owns and operates ten cemeteries and four crematoriums across the GTA, while CMS provides funeral services at nine locations, including funeral centres within MPGC cemeteries and standalone facilities known as The Simple Alternative. As a trusted community partner and environmental steward, MPG is committed to innovation, leveraging new trends and advancements in technology while upholding our long-standing values. Our team takes pride in the meaningful work we do every day, helping families navigate life's most challenging moments with care and respect.
Our Vision: A world where dignified, inclusive, innovative and trustworthy death-related planning and care are accessible to everyone.
Our Mission: MPG will serve the diverse clients and communities of yesterday, today and tomorrow with excellence and compassion to meet all their death care needs.
Our Values: Inclusiveness • Transparency • Innovation • Dependability • Compassion
At Mount Pleasant Group, we believe our strength lies in the passion and diversity of our people, and we deeply value the unique skills, perspectives, and experiences each individual brings to our team. We are committed to fostering an environment where everyone feels respected, supported, and empowered to be their authentic selves. By embracing inclusivity, we aim to build a workforce that collaborates meaningfully and reflects the richly diverse communities we are privileged to serve. We encourage individuals of all backgrounds, experiences, and identities, including those from underrepresented groups, to apply and join us in advancing our commitment to diversity, equity, and inclusion.
About the Position:
The Receptionist serves as the welcoming face and voice of our organization, acting as the first point of contact for all visitors and callers to our locations. This role is integral in creating a warm, professional, and inclusive environment for every individual, regardless of their background or needs. The Receptionist is responsible for determining the purpose of each visit or call, providing accurate and helpful information, and connecting individuals with the appropriate team members or resources to address their inquiries effectively. In addition to greeting visitors and answering phone calls, the Receptionist plays a key role in ensuring a positive and supportive experience for all guests, fostering trust and satisfaction. During quieter periods, the Receptionist takes on clerical and administrative responsibilities, contributing to the smooth operation of the office. This role requires excellent communication skills, attention to detail, and a commitment to upholding the values of respect, accessibility, and inclusivity in every interaction.
What we offer:
- Comprehensive benefit plan including medical, dental, vision, disability, life insurance, and a health care spending account
- Wellness resources and benefits including a wellness spending account
- Defined contribution pension plan with employer match
- RRSP & TFSA options
- Enhanced Employee Assistance Program (EAP)
- Internal training and development opportunities, including job shadowing and a mentorship program, and access to an Educational Assistance Program
- Paid Vacation days plus additional personal paid days off
- Hybrid work environment
- Annual Employee Engagement Surveys and Annual Employee Townhalls
- Salary increases, in accordance with company policy
The successful candidate will be required to:
Client Experience & Front Desk Management
- Create a warm, professional, and inclusive first impression for all visitors, ensuring accessibility for all and addressing individual needs.
- Answer a high volume of phone calls, providing accurate and helpful information or redirecting inquiries to the appropriate staff.
- Determine the purpose of visits, answer general questions, and provide clear directions or connect clients with specific resources.
- Maintain the cleanliness, organization, and welcoming appearance of the reception area and adjacent spaces.
- Perform opening and closing duties which include turning on and off lights, setting up coffee and water station for guests, water plants and open all entrances and exits.
Office Administration & Operational Tasks
- Complete assigned administrative tasks during low reception activity, including filing, data entry, record maintenance, scanning and indexing of documents in accordance with organizational protocols.
- Generate accurate and professional documents, receipts, and invoices for client transactions and internal use, while handling payments for various services with accuracy and detailed record-keeping.
- Process service requests, such as wreath orders and flowerbed programs, and monitor office inventory, including cremation urns, wreath supplies, and general materials, placing orders as needed.
- Manage reception supplies by ordering coffee, milk, cream, and other necessities to keep the coffee lounge stocked and up to date. Ensure tablecloths are available for large receptions, coordinating deliveries and handling delivery notes as required.
- Receive, sort, and distribute incoming mail and packages, while assisting with outgoing mail preparation.
Client Communication & Correspondence
- Communicate effectively and respectfully with diverse clients, staff, and visitors, ensuring a positive and supportive experience.
- Route phone, email, and in-person inquiries to the appropriate staff members, taking detailed messages and ensuring timely follow-up.
- Monitor and manage the site’s inbox, responding to inquiries or forwarding messages promptly and accurately.
- Assist with scheduling and preparing for meetings, events, and other activities, ensuring logistical needs (e.g., materials, technology) are met.
- Create and/or upload service signage in accordance with scheduled activities in the building.
- Handle sensitive information and client data with the utmost discretion, maintaining confidentiality in all interactions.
- Manage the PermaVita inbox by reviewing incoming messages from families and friends, ensuring appropriate content and timely responses.
- Assist families with website setup when permitted, ensuring accuracy and alignment with their preferences.
Other
- Additional duties as assigned that fall within the scope of the role as assigned by the Assistant Manager/Manager, Funeral Services.
Qualifications:
- A post-secondary certificate, diploma, or higher in business or a related field; or an equivalent combination of education, training, and work experience.
- At least one (1) year of previous experience in a similar role (Receptionist, Office Administrative, Admin Assistant).
- Previous experience at a funeral home and/or cemetery would be an asset.
- Strong communication skills, both verbal and non-verbal, with the ability to understand and respond to diverse communication styles.
- Ability to prioritize and manage tasks efficiently in a fast-paced environment while maintaining attention to detail and accuracy, with a focus on continuous improvement.
- Excellent interpersonal skills, with the ability to collaborate and work effectively with colleagues and clients from diverse backgrounds and cultures.
- Ability to provide supportive services to clients in sensitive situations, particularly those experiencing grief or loss (experience in this area is an asset).
- Understanding and support of accessibility needs in the workplace and client interactions.
- Knowledge of the death care industry is an asset but not required.
- Intermediate proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Knowledge of Microsoft Dynamics Navision is an asset.
The Mount Pleasant Group is committed to providing equitable opportunities to all applicants and strives to ensure a barrier-free selection process. If you require accommodation during the recruitment and selection process, please send us an email with your accommodation needs at accomodations@mountpleasantgroup.com, quoting the job requisition ID # and the job title. Any information received related to an accommodation will be addressed confidentially.
About Mount Pleasant Group of Cemeteries
The Mount Pleasant Group (MPG) history stretches back to the early 19th Century, when Toronto was a small Victorian capital, known as the Town of York. Back then, only Anglicans and Roman Catholics could be buried in an “authorized” cemetery. Everyone else had to be buried outside the city. Then, in 1826, our first cemetery, Potter’s Field, was opened with the mission to accommodate all Toronto families, regardless of religion.
Nearly two centuries later, Toronto is a much different place, but our focus hasn’t changed. We’re still committed to providing our communities with choice, whether it’s natural burial, religious and cultural rituals and whatever it is that makes our clients feel welcome and at home. Today, we operate 10 cemeteries, nine funeral centres and four cremation centres across the Greater Toronto Area.
Our long and storied past brings with it a deep sense of responsibility. To the generations of families with loved ones buried in our cemeteries. To the families and communities who choose to celebrate funerals at one of our funeral centres. To the clergy, health-care providers and palliative care organizations who serve our clients. To the communities where our properties are located and to the many people who visit us just to enjoy a peaceful walk.
We also believe that these responsibilities extend into the future.
At MPG, the concept “forever” informs everything we do. We
have cared for our cemeteries for nearly two centuries, and we
are committed to caring for them in perpetuity.
MPG was founded to provide the people of Toronto with a choice when they had none. While our scope today has expanded across the GTA, our purpose still remains rooted in our original purpose amidst an ever evolving landscape of customer preferences. Cremation, new ways of memorializing loved ones, natural burial, and new and different religious and cultural rituals are just some of the ways our business is changing. We welcome these changes and remain committed to providing our clients with ever more innovative choices.