###Description

Hi there, we’re Article. Since 2013, we have been redefining the furniture industry one sofa at a time, it’s not easy — it requires solving challenging, meaningful problems. This is where you come in, as anIT Systems Specialist II, you'll keep our systems running smoothly while improving how our teams work across offices, stores, and warehouses.

Why We Need You:

In IT Services, we support a growing and distributed team across corporate offices, retail stores, logistics facilities, and our Vietnam office. This role helps ensure our systems are reliable, secure, and easy to use day to day. Your first year will be 70% "reactive" work -ticket volume will be high certain days so you need ot be strong at triage. The other 30% of your time will be working on proactive projects to help the IT ecosystem improve for the company.

This role plays a key part in strengthening our endpoint environment, supporting new site launches, and contributing to projects that make our technology more resilient and adaptable as we grow.

Within your first few months, you’ll get up to speed on our systems, take ownership of your ticket queue, and begin contributing to small projects and improvements. In your first year, you’ll be confidently managing endpoints, leading small initiatives, and helping shape how IT Services operates across the business.

**Travel:**This role includes travel across Canada and the United States to support new store openings, logistics facilities, and on-site IT initiatives. Travel may involve short trips for deployments, troubleshooting, and ensuring operational readiness, offering the opportunity to work hands-on in a variety of environments and locations.

Why Article?

As a Particle (people of Article), you will have a high level of autonomy to solve challenging, meaningful problems the best way you can. That means you’re trusted to explore solutions you believe will work best (you’re the expert, after all). You’ll do all this while growing your skills within a company that is redefining the furniture industry.

About the Team:

You’ll be part of a close-knit team of 6, working together to support our teams across corporate offices, retail stores, logistics facilities, and our Vietnam office. We take pride in being reliable, adaptable, and solutions-focused, with strong collaboration and communication at the core of how we work. The team supports each other, shares knowledge openly, and works together to solve problems and improve how we operate.

This is a hybrid role, with in-office days on Monday, Tuesday, and Wednesday. You’ll be expected to be onsite by 8:30 AM to support day-to-day operations. At times, a fourth in-office day may be needed depending on workload or when supporting larger projects or deployments.

###What You’ll Do:

• Diagnose and resolve endpoint, SaaS, identity, and basic network issues across offices, retail stores, logistics sites, and remote teams

• Manage your ticket queue end to end, delivering timely, high-quality support while meeting SLAs and improving the user experience

• Support onboarding and offboarding, including device setup, access provisioning, and asset tracking

• Manage and maintain a fleet of 600+ Mac and Windows devices using JumpCloud and NinjaOne

• Own device lifecycle management, including deployment, maintenance, upgrades, and replacements

• Administer identity and access management, including user provisioning, permissions, and access reviews

• Lead small projects and contribute to system rollouts, deployments, and continuous improvements

• Support new store and facility launches through onsite or remote setup, configuration, and readiness

• Maintain IT assets across their full lifecycle, from procurement to retirement

• Create and improve documentation, workflows, and knowledge base articles to support team efficiency and consistency

###Who You Are:

Technical Skills:

• 3–5+ years of experience in IT support or a similar role
• Diploma or Bachelor’s degree in a technology-related field, or equivalent hands-on experience
• Strong experience supporting endpoint devices, including Mac and Windows environments
• Solid understanding of SaaS applications, cloud-based tools, and modern device management
• Experience with identity and access management, including user provisioning and access controls
• Working knowledge of networking fundamentals such as VLANs, VPNs, Wi-Fi, and DNS Practical understanding of security best practices, including endpoint protection and access management

Tools We Use:

• Hardware: Apple MacBooks, Lenovo, HP, Fortinet, Zebra, Logitech, Shopify POS, Verkada Software: Google Workspace, JumpCloud, AWS, NinjaOne, SentinelOne, Torii, Talkdesk, Slack, Office365, Adobe Suite, Freshworks, Tableau, Shopify

How You Work:

• You are adaptable and resilient, able to manage changing priorities and solve problems proactively
• You take ownership of your work, follow through on commitments, and know when to escalate
• You communicate clearly and work well with people across different teams and environments You stay organized, prioritize effectively, and maintain attention to detail in a fast-paced environment

Additional Requirements:

• Comfortable working across office, retail, and warehouse environments, as well as supporting remote teams

• Available Monday to Friday, 8:00 AM – 5:00 PM, with flexibility for after-hours or weekend support when needed

• Able to travel within Canada and the United States as needed to support site launches, projects, or on-site support

• Able to lift up to 25 lbs, with or without accommodation

• Must be certified or able to obtain certification to safely operate a scissor lift

• Legally able to work in Canada

• Must complete a criminal background check

###Perks & Benefits:

Wealth:

• The salary range is $70,000 to $85,000
  • Starting salary is determined by your transferable skills, knowledge, work experience, and the hiring team’s budget, which is based on business needs, market compensation data, and internal equity
• We believe in Winning Together. When Article hits its annual financial goals, eligibleemployees will receive a cash bonus
• 4% RRSP matched contributions through Wealthsimple

Life:

• 15 days of vacation*
• 1 extra day off (Inclusion and Diversity Day)
• 6 well-being (sick) days
• Hybrid work: 3 days a week in the office
• Work remotely (anywhere in the world) for up to 3 weeks

Total Health:

• Excellent extended health, dental and vision benefits
• $1000 health/lifestyle spending account*for your total physical and mental well-being
• TELUS Health App
  • Mental Health Assistance/Counseling
  • Virtual medical appointments

Office Space:

• The Article HQ is a converted warehouse, with an open accessible layout and no offices (even for our founders)
• Work from your desk, an Article sofa, collaboration spaces, or a private meeting room
  • Standup desks can be requested too
• Our kitchens are stocked with salty, sweet and healthy snacks, & all the premium coffees and teas to keep you buzzing
• Onsite fitness equipment with showers and towel service
• Pickleball, badminton, and table tennis matches happen, from very competitive to very casual
• A dog-friendly office - well-socialized pups are welcome

Getting here:

• Free street parking (first come, first serve; no reserved spots for senior leaders)
• Indoor secure bike storage with change rooms and showers
• 20-minute walk to either Main Street- Science World or VCC Clark Skytrain stations

Extra:

• 45% discount on our entire product range (15% for friends and family)

• Prorated

#INDARTICLETECH

###About Article

Hi there, we’re Article. Since 2013 we’ve been redefining the furniture industry one sofa at a time.

• Vancouver, Canada is home to our HQ (and our first retail store)

• Ho Chi Minh City, Vietnam is home to our Asia HQ

• Our US and Canadian logistics network serves our customers coast to coast

Artificial Intelligence (AI) in Hiring:

At Article, we value authenticity and transparency in our hiring process. We want to get to know the real you, not an AI-generated version. Here are some guidelines aroundArtificial Intelligence in Hiringand what we expect from you.

From us, you can expect that humans make hiring decisions.

Criminal Background Checks:

Having a criminal record does not restrict your employment at Article. Criminal background checks are only conducted with your permission and after a conditional employment offer has been accepted.

The decision if a criminal record will restrict your employment will be made on a case-by-case basis, where we conduct an "individualized assessment"—a reasoned, evidence-based determination as to whether the applicant's past conviction has a direct and adverse relationship with the specific job duties of the position.

Work Authorization:

Unless otherwise stated, all open roles require legal authorization to work in the location where the job is based, without requiring VISA sponsorship.

For US-based roles, Article participates in E-Verify

Be Aware of Scam Jobs/ Recruitment Fraud:

Click here for more information onScam Jobs.If you receive a suspicious message or job offer claiming to be from Article, please do not engage. Forward the message tocareers@article.comso we can investigate.

Equal Opportunity Statement:

At Article, we value and respect individuals for their different talents, skills, abilities, and unique contributions. Employment decisions are based on merit and business needs, and not on race, ethnic origin, color, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, disability, genetic characteristics, personal beliefs, or any other classification protected by federal, state, provincial, and local laws and ordinances.

Accommodations:

Reasonable accommodations are related to a disability or another protected characteristic. Applicants can also request accommodation at any stage of the recruitment process by notifying the hiring team or emailing ta.accommodation@article.com. This email is dedicated to accommodation requests only—non-related messages will not receive a response.