Join SkilledTradesBC and be part of a highly engaged organization that is named one of BC’s Top Employers and certified Great Place to Work!

ABOUT THE POSITION

We are currently looking for one (1) Team Lead, Challenge Assessments for a permanent full time role.

The Team Lead, Challenge Assessments is responsible for supervising the delivery and administration of non-exam SkilledTradesBC assessments, including practical assessments and the trade qualifier process. This role ensures that all processes related to challenging trades and administration of non-exam assessments are appropriately conducted and in adherence to SkilledTradesBC policies and procedures.

RESPONSIBILITIES/ACCOUNTABILITIES

**Team Management:**Responsible for supervising the challenge team, monitoring service levels and supporting and guiding development of challenge team members

• Provides leadership and direction to the Challenge team to ensure it meets established goals, measures and targets
• Monitors daily service levels and assign adjustments and workload as needed
• Manages staff activities and performance. Recommends and implements effective initiatives for training and professional development of challenge staff
• Manages and coordinates various challenge assessments projects as assigned
• Leads teams through complex change initiatives by applying advanced problem-solving and critical thinking abilities
• Manages and resolves complex issues as serving as the escalation point of contact for internal team and external partners
• Provides coaching and performance feedback to team members to support consistent, high-quality work
• Leads team operations by setting priorities, monitoring targets and progress ensuring goals and service standards are being met
• Fosters a positive, collaborative work environment that encourages problem solving, accountability and continuous improvement

**Stakeholder Management:**Initiates contact with internal and external stakeholders. Responds directly to escalations regarding challenge processes and incidences

• Liaises with the SkilledTradesBC Business Analysts to implement system improvements
• Responds to issues of compromise, complaint, inquiries and appeals regarding non-exam assessments
• Manages assessment agencies and contracts
• Liaises with all SkilledTradesBC approved assessment agencies and SkilledTradesBC registered verifiers and subject matter experts
• Conducts annual audits of SkilledTradesBC approved assessment agencies
• Recruits and trains contractors for trade qualification work experience verification services
• Provides clear direction to external stakeholders

**Department coordination:**Ensures the challenge department runs efficiently by Tracking budget, maintaining inventory and overseeing non-exam assessment processes

• Oversees training providers’ operation of non-exam assessment tools and ensures compliance to SkilledTradesBC standards
• Maintains inventory and security of any materials or supplies required to support management of non-exam assessments
• Oversees marking and reporting of results for non-exam assessments
• Creates and maintains guidelines, forms, documentation related to challenge and delivery of
• non-exam assessments
• Reconciles and approves invoices related to the challenge assessment and non-exam assessments
• Oversees the budget for the challenge department
• Generates monthly department reports, such as volume of challenge applications, service levels and other reports as required

EDUCATION/EXPERIENCE

• Highschool or equivalent is required, and post-secondary Business degree, diploma or equivalent is preferred; combination of education and experience will be considered
• 2+ years of team lead experience, with prior involvement collaborating across diverse departments and serving as a subject matter expert
• Previous management experience with a demonstrated ability to attract, retain, develop, and manage staff is an asset
• Knowledge of SkilledTradesBC assessment policies and procedures is an asset
• Experience working with and managing contractors is an asset

COMPENSATION

Salary Band D:$72,898 - $98,628

SkilledTradesBC offers a highly competitive benefits package and perks which include:

• Hybrid work schedule, floater days, and a 37.50-hour work week
• Eligible for pension contributions
• Lifestyle Spending Account
• Extensive Extended Health and Dental Plans that are 100% employer paid

**Posting Closing Date:**Wednesday, April 8, 2026

WHO WE ARE

SkilledTradesBC is a crown agency that is responsible for leading and coordinating the skilled trades training and credentialing system for the province. SkilledTradesBC provides strategic leadership, policy support and customer services to help apprentices, employers and industry.

SkilledTradesBC sets program standards, maintains credential records and issues the highly regarded Interprovincial Red Seal and B.C. Certificate of Qualifications (C of Q) credentials.

HOW TO APPLY

If this sounds like you, we look forward to hearing from you! Submit your cover letter and resume by the closing date.

At SkilledTradesBC, we are committed to diversity and inclusion to ensure that everyone can be their best, authentic self at work. We strive to remove barriers that affect marginalized communities in our recruitment processes. We encourage all qualified applicants to apply.

Due to the high number of applications the SkilledTradesBC receives, only applicants who are selected for an interview will be contacted.

SkilledTradesBC currently operates in a hybrid work environment which encompasses working remotely and in-office.