Who you are

• Experience building go-to-market operations strategy and using business analytics to guide decisions and prioritize work
• Working knowledge of sales development tools and data flows, including Salesforce and outbound platforms such as Outreach, Cognism, ZoomInfo, Chorus, Sales Navigator, Conversica, and Drift
• Ability to lead and coach others on setting clear priorities and driving consistent execution in a changing environment
• Skilled at partnering across functions, especially with sales and marketing, and working effectively with senior and executive stakeholders
• Experience designing and improving sales development processes and workflows, with a focus on outbound pipeline generation and business development representative workflows
• Ability to standardize, document, and monitor operating rhythms and adoption (playbooks, meeting agendas, tool views, and issue templates or boards)
• Strong problem-solving and communication skills, including translating insights into clear recommendations and practical workflow changes
• Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application

What the job involves

• As the Manager, Global Sales Development Operations, you'll make outbound pipeline generation more consistent, measurable, and scalable by improving the tools and processes our sales development teams use every day
• You'll partner closely with sales development leadership, marketing, sales and operations teams to evaluate and improve our sales development tool stack
• In your first year, you'll focus on improving adoption of processes and best practices
• You'll drive adoption with clear workflows, training, documentation, and regular check-ins that help teams execute
• You’ll also be responsible for managing our team comms from the handbook to our monthly newsletter
• Our North Star is flawless execution on both inbound and outbound, resulting in hitting our org first-order Sales Accepted Opportunities targets (SAOs)
• Influence and partner with sales development, sales, marketing, and other stakeholders to drive consistent sales development operations across regions
• Evaluate, select, implement, and integrate the sales development tool stack, including Salesforce, Outreach, Cognism, ZoomInfo, Chorus, Sales Navigator, Conversica, Drift, and related tools
• Establish clear workflows, documentation, and operating rhythms that make outbound execution more consistent and scalable
• Set up regular check-ins with sales development leaders and Customer Success Managers (CSMs) to support adoption, identify gaps, and improve day-to-day execution
• Design and improve outbound pipeline generation processes, with an emphasis on first-order Sales Accepted Opportunities (SAOs) and clean handoffs
• Identify process improvement opportunities and iterate on business development representative (BDR) workflows to reduce friction and improve performance
• Standardize and maintain sales development playbooks, meeting agendas, shared views, and issue templates and boards to improve visibility and accountability

Benefits

• We offer benefits to manage your health, wealth, and well-being regardless of location
• Flexibility in schedule to be there for life’s important moments
• Equity compensation & Employee Stock Purchase Plan offered
• Generous Paid Time Off