About Queen's University

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.

Come work with us!

Job Summary

A Brief Overview

Reporting to the Manager, Financial Aid and Awards, the Financial Aid and Awards Team Lead supports the team of Awards Officers. The Awards Officers are responsible for administering and managing student financial assistance programs, including government funding such as OSAP, Out of Province financial aid, US Federal Loans and need based and merit-based awards, bursaries and scholarships. This role supports interpreting and applying complex policies, processing applications and appeals, and maintaining up-to-date knowledge of regulatory and procedural changes.

This position oversees the administrative process associated with the various aspects of the financial aid programs. This position provides subject matter expertise and advice on specific financial aid programs. This position develops, streamlines, and implements policies, procedures, and business processes to support specific financial aid programs. This position plans procedures, recommends standards, and interprets policies for specific financial aid programs. This position also directs, allocates, and supervises the work of other staff.

Job Description

What you will do

Oversees the administrative process associated with the various aspects of the financial aid programs.

Provides subject matter expertise and advice on specific financial aid programs.

Develops, streamlines, and implements policies, procedures, and business processes to support specific financial aid programs.

Plans procedures, recommends standards, and interprets policies for specific financial aid programs.

Researches and forecasts trends on financial aid programs.

Directs, allocates, and supervises the work of other staff.

• Ensures adherence to the terms of reference for Queen’s established awards and compliance to all government policies.

• Engages with audiences through a variety of communication channels.

• Other duties as required in support of the department and/or unit.

Required Education

• Four-Year Bachelor Degree or equivalent. In addition, requires trade certification, qualification, or on-going learning to remain ahead of changes in technology or emerging fields.

Required Experience

• More than 3 years and up to and including 5 years of experience.

Consideration may be given to an equivalent combination of education and experience.

Job Knowledge and Requirements

• Knowledge and principles in a specialist field that is typically acquired through a combination of advanced professional or academic qualifications and/or substantial work experience.

• Provide effective consultation and advice on non-straightforward and/or complex issues.

• Interaction with others requires interpersonal skills and the ability to understand and influence.

• Adapt messages to meet the different needs of different audiences.

• Builds relationships, trust and credibility.

• Manage own work, train and review the work of the team to see commitments through to completion.

• Set work priorities and direction, supporting the unit in achieving goals and objectives.

• Identify in advance when the intended results may not be achieved and develop a plan to address the gaps.

• Actively participate in project team meetings and develop team and unit project plans.

• Lead procedural or technological change within a unit.

• Identify opportunities to improve the effectiveness and efficiency of work processes.

• Seek information and input to fully understand the cause of problems.

• Appropriately assesses risks before making a decision.

• Contribute to the creation and evaluation of possible solutions.

• Take action to remove obstacles and address problems before the impact performance and results.

• Apply equity, diversity, accessibility, inclusion and Indigenization considerations to decision making and planning.

• Promote a work environment that is free from sexual violence, harassment and discrimination, and the ability to show empathy for those who have experienced trauma.

• Assess the suitability of job candidates and recommend the most appropriate person for hire.

• Monitor and assess output and the quality of work from team members and recommend need for formal training or development plans to management and identify possible performance and/or disciplinary issues.

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queen's is strongly committed to employment equity, diversity, and inclusion in the workplace and encourages applications from Black, racialized persons, Indigenous people, women, persons with disabilities, and 2SLGBTQI+ persons. In accordance with Canadian Immigration requirements, priority will be given to those who are legally eligible to work in Canada.

The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code, including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at hradmin@queensu.ca.