Bookings Supervisor - TD Conference Centre
About the role
Working Title: Bookings Supervisor - TD Conference Centre
Employment Status: Full-Time
Starting Hourly Rate: $26.00 per hour
Address: 66 WELLINGTON ST WEST, TORONTO, ON Toronto ON M5K 1A2
New Hire Schedule: TBD
The hourly wage rate for this position is $26.00 Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.
This is a posting for an existing job vacancy
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Why work with Restaurant Associates? Imagine joining a team that’s at the top of their game. Come to work at Restaurant Associates and learn from the pros how to serve thousands of visitors in some of the world’s best venues. Because of what we do, more than 30,000 guests enjoy an unforgettable experience every day. Learn. Grow. Serve. It’s a winning combination. Join us.
Job Summary
How you will make an impact:
The Bookings Supervisor leads the booking experience from first inquiry to post-event follow-up, ensuring every guest interaction is warm, professional, and seamless. This role supports and supervises the Bookings team while partnering closely with operations and catering to deliver well-executed events.
As a Bookings Supervisor you will:
- Deliver and model exceptional guest service throughout the booking and event lifecycle.
- Build strong client relationships and confidently guide guests through the booking process.
- Ensure events are executed smoothly, anticipating needs and resolving issues quickly and professionally.
- Manage guest and service escalations with a solutions-focused approach.
- Support continuous service improvement through guest feedback and client surveys.
- Supervise and support the Bookings team, including hosts and hourly associates.
- Assist with hiring, training, scheduling, coaching, and day-to-day supervision.
- Balance workloads to maintain service levels during peak periods.
- Create, update, and reinforce Standard Operating Procedures (SOPs).
- Ensure team adherence to service standards, policies, and procedures.
- Oversee all event bookings to ensure accuracy, consistency, and policy compliance.
- Serve as the booking system expert, providing training and guidance to associates.
- Maintain strong knowledge of venue spaces, capabilities, and limitations.
- Collaborate with venue operations and catering teams to ensure seamless execution.
- Participate in weekly operations meetings to review upcoming events and logistics.
- Monitor catering orders, specifications, and related invoices.
- Oversee the full booking lifecycle from inquiry to post-event follow-up.
- Ensure accurate event documentation, including BEOs, proposals, summaries, and invoices.
- Maintain organized and up-to-date event records and tracking lists.
- Review billing for accuracy and assist with reconciling outstanding charges.
About you:
- Leadership experience in hospitality, events, or a guest-focused environment.
- Strong organizational skills and attention to detail.
- Excellent written and verbal communication skills.
- Comfortable using multiple systems, including Microsoft Office.
- Collaborative, adaptable, and calm under pressure.
Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.
For accommodation requests during the hiring process, please contact PeopleHub@compass-canada.com for further information.
About Compass Group
Compass Group PLC is a world leading food and support services company, which serves meals to millions of people in c.35 countries and employs and engages more than 550,000 people globally. The Company specialises in providing food and a range of support services across the core sectors of Business & Industry, Healthcare & Senior Living, Education, Sports & Leisure and Defence, Offshore & Remote, with an established brand portfolio.
Bookings Supervisor - TD Conference Centre
About the role
Working Title: Bookings Supervisor - TD Conference Centre
Employment Status: Full-Time
Starting Hourly Rate: $26.00 per hour
Address: 66 WELLINGTON ST WEST, TORONTO, ON Toronto ON M5K 1A2
New Hire Schedule: TBD
The hourly wage rate for this position is $26.00 Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.
This is a posting for an existing job vacancy
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Why work with Restaurant Associates? Imagine joining a team that’s at the top of their game. Come to work at Restaurant Associates and learn from the pros how to serve thousands of visitors in some of the world’s best venues. Because of what we do, more than 30,000 guests enjoy an unforgettable experience every day. Learn. Grow. Serve. It’s a winning combination. Join us.
Job Summary
How you will make an impact:
The Bookings Supervisor leads the booking experience from first inquiry to post-event follow-up, ensuring every guest interaction is warm, professional, and seamless. This role supports and supervises the Bookings team while partnering closely with operations and catering to deliver well-executed events.
As a Bookings Supervisor you will:
- Deliver and model exceptional guest service throughout the booking and event lifecycle.
- Build strong client relationships and confidently guide guests through the booking process.
- Ensure events are executed smoothly, anticipating needs and resolving issues quickly and professionally.
- Manage guest and service escalations with a solutions-focused approach.
- Support continuous service improvement through guest feedback and client surveys.
- Supervise and support the Bookings team, including hosts and hourly associates.
- Assist with hiring, training, scheduling, coaching, and day-to-day supervision.
- Balance workloads to maintain service levels during peak periods.
- Create, update, and reinforce Standard Operating Procedures (SOPs).
- Ensure team adherence to service standards, policies, and procedures.
- Oversee all event bookings to ensure accuracy, consistency, and policy compliance.
- Serve as the booking system expert, providing training and guidance to associates.
- Maintain strong knowledge of venue spaces, capabilities, and limitations.
- Collaborate with venue operations and catering teams to ensure seamless execution.
- Participate in weekly operations meetings to review upcoming events and logistics.
- Monitor catering orders, specifications, and related invoices.
- Oversee the full booking lifecycle from inquiry to post-event follow-up.
- Ensure accurate event documentation, including BEOs, proposals, summaries, and invoices.
- Maintain organized and up-to-date event records and tracking lists.
- Review billing for accuracy and assist with reconciling outstanding charges.
About you:
- Leadership experience in hospitality, events, or a guest-focused environment.
- Strong organizational skills and attention to detail.
- Excellent written and verbal communication skills.
- Comfortable using multiple systems, including Microsoft Office.
- Collaborative, adaptable, and calm under pressure.
Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.
For accommodation requests during the hiring process, please contact PeopleHub@compass-canada.com for further information.
About Compass Group
Compass Group PLC is a world leading food and support services company, which serves meals to millions of people in c.35 countries and employs and engages more than 550,000 people globally. The Company specialises in providing food and a range of support services across the core sectors of Business & Industry, Healthcare & Senior Living, Education, Sports & Leisure and Defence, Offshore & Remote, with an established brand portfolio.