Now Hiring: Front Desk Agent (x2)

Department: Front Office

Harrison Hot Springs Resort & Spa
$19.27 - $25.69 per hour

Looking for more than just a job? At Harrison Hot Springs Resort & Spa, work meets adventure,

relaxation, and opportunity. From our hot spring pools and spa to restaurants, golf, and

lakeside activities, this is where careers grow, and work-life balance happens. Join our team

and help us create unforgettable guest experiences in one of the most beautiful parts of the

Fraser Valley.

About the Role

The Front Desk Agents provide all guests with their first impressions of the resort. The Front

Desk Agents assist guests with the checking in process as well as the checking out process.

They welcome all guests and provide excellent service in meeting all guest requests and

concerns.

What You’ll Do

• Welcomes guests to the hotel in a sincere, courteous, and professional manner.

• Review and processes room and rate changes each day.

• Ensures complete information is written on the registration card and that the guest

initials registration card to acknowledge room rate.

• Able to confidently use the Maestro, Front Office Property Management system.

• Review Traces on Maestro and follow up.

• Provides checkout service to departing guests, ensures that all accounts and payments

are correct. Posts all late charges.

• Check all arrivals, departures, and in-house group resumes.

• Completes shift update and cash-out procedures, balances cash and credit card receipts

and deposits at the end of each shift.

• Completes any other job-related duties that may be assigned from time to time.

What We’re Looking For

• Minimum 1-year front desk experience in a busy 3-star hotel/resort environment

• Exceptional customer service skills

• Strong cash handling skills

• Outstanding organizational and prioritization skills

• Work well under pressure

• Proven ability to give accurate instructions and information to guests and other

associates

• Computer literacy is an asset, specifically working with databases, Microsoft Office, etc.

• Excellent communication skills with guests, associates, sand other departments

• Up-selling of rooms and packages

• Being multilingual is an asset

• Flexible to a changing schedule

Perks

• On-site complementary parking
• Company events
• Subsidized Meal Program
• Associate Discounts: Room, F&B outlets, retails and spa.
• Voluntary RRSP (for eligible associates)
• Benefits package including health, dental, vision coverage, long-term and short-term

disability insurance. (for eligible associates)

Features of the Resort

• Five mineral hot springs pools
• Healing Springs Spa
• Three restaurants & one coffee shop
• Two gift shops
• Banquet and catering services
• Golf course, marina, and more!

How to Apply

Email your resume and cover letter to hhshr@harrisonresort.com or fax to 604-796-4712

Only candidates legally eligible to work in Canada will be considered. We thank all applicants,
however, only those selected for an interview will be contacted.

www.harrisonresort.com