DATE POSTED:

Tuesday, October 14, 2025

EMPLOYER:

Mainstay Suites Winnipeg

CITY/TOWN:

Winnipeg

BUSINESS LOCATION:

Airport Area

DESCRIPTION:

Core Competencies

• Customer Focus

• Good communication

• Energy and Enthusiasm

• Stress-resistance

• Teamwork

• Good Problem Solving

• Accountability and Dependability

• Knowledge of Operating Equipment

• Ethics and Integrity

Job Duties

• Efficiently cleans assigned number of rooms per day while keeping within departmental standards

• Ensures all assigned service areas are clean and tidy at all times including disposing of all rubbish appropriately

• Ensures all assigned areas are kept clean, safe, and hygienic

• Ensures additional cleaning programs are undertaken as directed and to the performance standard required

• Packs and replenishes carts to the required standard at the end of each shift, therefore minimizing lost time at the start of each shift

• Ensures housekeeping carts are neat and tidy at all times

• Advises Supervisor/Manager of any stock shortages, therefore minimizing delays in servicing rooms

• Responds to guests and staff inquiries, requests, and complaints in a prompt and courteous manner

• Takes personal responsibility to ensure maximum guest satisfaction at all times

• Ensures all lost property items left in guest rooms are recorded on the worksheet and handed in to the Supervisor/Manager at the end of the shift

• Secures guest rooms, ensuring all doors and windows are closed when room clean is complete

• Completes start and finish times for each room cleaned on worksheet

• Ensures all maintenance and safety hazards are promptly reported to the Supervisor/Manager to minimize hazard risk and ensure a high level of guest satisfaction at all times

• Takes personal responsibility for equipment, ensuring it is operated correctly and secure at all times

• Ensures grooming, hygiene, and safety procedures are maintained according to Policy and procedures

• Maintains an up-to-date knowledge of all chemicals and cleaning products, and the correct handling procedures

• Promotes and encourages teamwork ethics

• Attends departmental briefings, training, meetings, etc. as directed by the Supervisor/Manager ensuring all relevant information is passed on

• Reports any unusual or suspicious persons/activities happening in the area of security to the Supervisor/Manager, therefore, looking after the welfare and safety of both staff and guests

• Places all dirty dishes or glasses in the dishwasher and turn it on with a dish tablet to clean

• Strips and remakes beds with fresh linens in every room

• Places all soiled linen in appropriate storeroom as soon as removed from guest room

• Wipes all windowsills, doors, and walls when needed, as well as light switches

• Vacuums every room and spot cleans stains

• Dusts all furniture and fixtures – including headboard, lamps, and desk mirror

• Reports any maintenance issues including burnt out light bulbs

• Puts stationary in folder along with pens and places in desk drawer

• Checks heating and air condition units and thermostats

• Makes sure alarm clock is not set for alarm

• Check drawers and closets for left behind belongings or trash

• Changes mattress pads, blankets, or bedspreads when needed

• Cleans and Sanitizes toilet – and around toilet/behind toilet – sanitizes showers and or tubs – removes all mildew and soap scums

• Wipes down shower curtain – replaces when needed

• Wipes mirrors and all vanity fixtures down in bathroom

• Clean sink and fixtures

• Removes all hair from bathroom floor, cleaning it with proper cleaning agent

• Restocks all terry, soap, glasses, comment cards, coffee, and other room amenities

• Clean coffee pots when needed, - ensures pots are plugged in

• Vacuums hallways as directed

• Responsible for neatness and organization of housekeeping areas

• Responsible for replacing and reporting missing items in room such as remote control, do not disturb sign, and luggage racks, etc.

• Removes trash to service area and place in trash can provided

• Arrange furniture following use by guests

• Deliver and retrieve items on loan to guests (e.g., rice cooker, blender, oven toaster, etc.)

• Ensure security of guest rooms and privacy of guests

• Perform rotation cleaning duties (e.g., steam clean carpets) as required

• Performs other duties as required

Requirements

• A secondary school diploma is preferred

• Experience as a room attendant is preferred

• Physical mobility and stamina required

• Ability to follow instructions

• Detail-oriented

• Professional Attitude Ability to work independently

• Excellent time management skills

• Good communication skills are an asset

• Good organizational skills

• Workplace Hazardous Materials Information System (WHMIS) is an asset

• Strong customer service and troubleshooting skills

• Able to work well under pressure

• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times

• Professional appearance and manners

• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment

• Strong work ethic and positive team attitude

Work Conditions

• May be exposed to infectious waste, diseases, conditions, etc., including exposure to the AIDS and Hepatitis B viruses

• Manual dexterity required to use various cleaning apparatus and supplies

• Ability to lift up to 30 pounds

• Regular physical activity includes walking, standing, sitting, lifting, and kneeling

Hourly wage negotiable

HOW TO APPLY:

email resume to maria.ocampo@mainstaywinnipeg.com