About the role
Description Key Responsibilities
- Provide L2/L3 technical support for Netskope Security Cloud products, including Secure Web Gateway (SWG), Cloud Firewall, CASB, and Private Access.
- Troubleshoot, diagnose, and resolve customer issues related to policy configuration, traffic routing, authentication, and integration.
- Assist in the deployment, configuration, and optimization of Netskope solutions in customer environments.
- Collaborate with product engineering teams to escalate complex issues and provide feedback for product improvements.
- Perform packet captures, log analysis, and use diagnostic tools to identify and fix security and connectivity issues.
- Support integration of Netskope with SSO, directory services (AD, Azure AD), and SIEM platforms.
- Maintain accurate documentation of configurations, troubleshooting steps, and resolutions.
- Stay up to date with new Netskope features, patches, and best practices.
- Assist in change management and scheduled maintenance activities.
- Provide knowledge transfer and training to internal teams or customers.
Required Skills & Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience.
- 2-5 years of experience in technical support or engineering, preferably in network security or cloud security.
- Hands-on experience with Netskope security solutions (deployment, policy creation, troubleshooting).
- Strong understanding of TCP/IP networking, DNS, HTTP/HTTPS, SSL inspection, and proxy technologies.
- Familiarity with security frameworks and protocols (IPSec, GRE, SAML, OAuth, OpenID Connect).
- Experience with integrating Netskope into enterprise network and security architectures.
- Knowledge of identity management, MFA, and zero trust concepts.
- Proficiency in using packet capture tools (Wireshark, tcpdump) and log analysis tools.
- Excellent problem-solving skills and ability to work under pressure.
- Strong communication skills for working with technical and non-technical stakeholders.
Preferred Skills
- Netskope Certified Cloud Security Administrator (NCCSA) or related Netskope certification.
- Experience with other security technologies (Palo Alto Networks, Zscaler, Cisco Umbrella, Fortinet).
- Knowledge of scripting for automation (Python, PowerShell, Bash).
- Familiarity with cloud platforms (AWS, Azure, GCP).
About W3Global
W3Global is a leading provider of end-to-end consulting services, empowering businesses to achieve their strategic goals and optimize their operations. With over 15 years of experience, we have a proven track record of delivering innovative and effective solutions across a wide range of industries.
Our Mission
At W3Global, we are committed to helping businesses of all sizes achieve their full potential. We believe that by combining our deep industry expertise with our innovative approach, we can deliver exceptional results that exceed our clients' expectations.
Our Services
We offer a comprehensive suite of consulting services designed to address the specific needs of our clients. Our services include:
Strategy Consulting: We help businesses develop and implement winning strategies to achieve their long-term goals.
Business Process Improvement: We identify and optimize business processes to enhance efficiency, reduce costs, and improve customer satisfaction.
Technology Consulting: We provide expert guidance on technology selection, implementation, and integration to support business objectives.
Talent Acquisition: We help businesses find and hire the right talent to support their growth and success.
Human Capital Management: We provide comprehensive HR solutions to help businesses manage their workforce effectively.
About the role
Description Key Responsibilities
- Provide L2/L3 technical support for Netskope Security Cloud products, including Secure Web Gateway (SWG), Cloud Firewall, CASB, and Private Access.
- Troubleshoot, diagnose, and resolve customer issues related to policy configuration, traffic routing, authentication, and integration.
- Assist in the deployment, configuration, and optimization of Netskope solutions in customer environments.
- Collaborate with product engineering teams to escalate complex issues and provide feedback for product improvements.
- Perform packet captures, log analysis, and use diagnostic tools to identify and fix security and connectivity issues.
- Support integration of Netskope with SSO, directory services (AD, Azure AD), and SIEM platforms.
- Maintain accurate documentation of configurations, troubleshooting steps, and resolutions.
- Stay up to date with new Netskope features, patches, and best practices.
- Assist in change management and scheduled maintenance activities.
- Provide knowledge transfer and training to internal teams or customers.
Required Skills & Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience.
- 2-5 years of experience in technical support or engineering, preferably in network security or cloud security.
- Hands-on experience with Netskope security solutions (deployment, policy creation, troubleshooting).
- Strong understanding of TCP/IP networking, DNS, HTTP/HTTPS, SSL inspection, and proxy technologies.
- Familiarity with security frameworks and protocols (IPSec, GRE, SAML, OAuth, OpenID Connect).
- Experience with integrating Netskope into enterprise network and security architectures.
- Knowledge of identity management, MFA, and zero trust concepts.
- Proficiency in using packet capture tools (Wireshark, tcpdump) and log analysis tools.
- Excellent problem-solving skills and ability to work under pressure.
- Strong communication skills for working with technical and non-technical stakeholders.
Preferred Skills
- Netskope Certified Cloud Security Administrator (NCCSA) or related Netskope certification.
- Experience with other security technologies (Palo Alto Networks, Zscaler, Cisco Umbrella, Fortinet).
- Knowledge of scripting for automation (Python, PowerShell, Bash).
- Familiarity with cloud platforms (AWS, Azure, GCP).
About W3Global
W3Global is a leading provider of end-to-end consulting services, empowering businesses to achieve their strategic goals and optimize their operations. With over 15 years of experience, we have a proven track record of delivering innovative and effective solutions across a wide range of industries.
Our Mission
At W3Global, we are committed to helping businesses of all sizes achieve their full potential. We believe that by combining our deep industry expertise with our innovative approach, we can deliver exceptional results that exceed our clients' expectations.
Our Services
We offer a comprehensive suite of consulting services designed to address the specific needs of our clients. Our services include:
Strategy Consulting: We help businesses develop and implement winning strategies to achieve their long-term goals.
Business Process Improvement: We identify and optimize business processes to enhance efficiency, reduce costs, and improve customer satisfaction.
Technology Consulting: We provide expert guidance on technology selection, implementation, and integration to support business objectives.
Talent Acquisition: We help businesses find and hire the right talent to support their growth and success.
Human Capital Management: We provide comprehensive HR solutions to help businesses manage their workforce effectively.