Realstar is a fully integrated management firm providing a full range of investment and property management services for the last 50 years. It is one of Canada’s largest multi-residential asset managers on behalf of institutional and private investors. It manages over 22,000 rental apartments in six provinces with an asset value of more than $5 billion. Realstar is headquartered in Toronto, and is part of Realstar Group which has over $9 billion of multi-family, hospitality and alternative real estate assets under management, primarily in Canada and the UK. www.realstar.ca/ www.realstargroup.com/

Position Description: The Leasing Administrative Assistant supports the Manager with a variety of building administration tasks such as screening applications, scheduling showings, and delivering exceptional customer service to both existing and prospective residents. The Leasing Administrative Assistant will work both independently and with the Property, responding to inquiries, maintaining records in Yardi, and assisting residents with RentCafe payments and submitting maintenance requests to maintain a high level of customer satisfaction.

Responsibilities:

Customer Service

• Greet and interact with residents and prospects in a friendly and professional manner

• Promote a welcoming atmosphere

• Demonstrate excellent customer service and a "can-do" attitude

• Attend to resident concerns and service requests within 24 hours

• Follow up with residents to ensure a high level of customer satisfaction

• Handle office administrative tasks, such as processing online applications, creating notices, managing lease renewals, and other duties related to support daily operations

• Organize, promote and execute resident events (i.e. holiday parties and summer barbeques)

Leasing & Administration

• Schedule property showings with prospects
• Process leasing applications including completion of background and credit checks
• Ensure rents are collected and deposited on a timely basis
• Negotiate lease renewals in conjunction with established targets
• Utilize Yardi to record transactions and run various operating reports
• Conduct market surveys and analyze how the property compares to the current market
• Recommend leasing rates and in-suite turnover work to the District Manager
• Actively promote various referral programs to existing residents and prospects

Qualifications

• Background in residential property management or related business experience (leasing apartments, selling condominiums and office administration)

• Excellent written and verbal communication and interpersonal skills

• Good working knowledge and ability to use computer software, Microsoft Word, Excel, Yardi and RentCafe

• Display a professional/presentable appearance

• Bilingualism English and French (applicable to Quebec only)

#QC

To apply for this position please send both resumes to pmcareers@realstar.ca

We thank all those who apply, but only those selected for an interview will be contacted.

Realstar is committed to reflecting the diverse communities we serve. We encourage applications from our diverse communities, including Indigenous Peoples, persons with disabilities, women, visible minorities, LGBTQ+ persons and those who are able to speak fluently in a language(s) other than English.

Realstar supports equal opportunity initiatives. Accommodation will be provided in all stages of the hiring process. Contact us for any accommodation requests, and we will work with you to meet your needs.