Receptionist Casual-Westview

Calgary

Overview

Reporting to the Administrative Coordinator, the Receptionist is responsible to ensure the efficient day-to-day operation of the reception area and support the work of management and other staff. The receptionist serves as an ambassador for Silvera and our seniors by providing excellent administrative support to the community.

Responsibilities

• Greet, welcome, and direct residents, visitors, and families accordingly. Ascertains the nature of business and guides visitors to destination.
• Answer, screen, and forward any incoming phone calls appropriately while providing basic and accurate information; answer general inquiries (telephone, email, or walk-in).
• Assists the Administrative Coordinator by attending meetings and taking minutes. Provides other administrative support to all departments as needed.
• Supports Administrative Coordinator in ensuring all Supportive Living Accommodation Licensing Act standards are adhered to.
• Completes Accounting for Residents as per Silvera Process, Procedure, and Policy, including associated paperwork and follow-up.
• Enters maintenance work orders/requests or repairs into Yardi.
• Responds to all emergency situations including entering detailed Incident Reports into Yardi.
• Provides tours to visitors and potential residents ensuring tour documentation is completed within Yardi.
• Assists with resident orientation checklist.
• General Office Duties including, but not limited to:

o Receiving, sorting, and distributing daily mail, including deliveries from couriers

o Preparing the mailbag

o Filing

o Photocopying

o Faxing

o Electronic filing of documents

• Maintains security of the community by following procedures and controlling access to the building by monitoring building entrances, ensuring Silvera sign-in protocols are adhered to. May be required to issue visitor’s pass.
• Communicates all resident issues and concerns to the appropriate Supervisor or Community Manager in a timely manner.
• Works to support Silvera’s service vision and goals, assuring consistent quality in administration duties across Silvera communities.
• Assists Community Management in the Outbreak Response Program by recording accurate data and ensuring compliance with Silvera’s Outbreak Guidelines and the Alberta Health Services Outbreak protocols.
• Maintains annual training compliance with regards to TLC training.
• Participates in and promotes Silvera’s Health and Safety program.
• Other duties as assigned.

Silvera for Seniors appreciates our Casual employees and continuously plans to evolve and strengthen our workforce by creating a multi-skilled resource pool in support of the excellent work we do. Our casual employment Policy 6.40 states the following bullet points:

Casual employees must have availability to work at a minimum of 4 days per week, including some weekends.

Casual employees must be willing to work (and be trained) in multiple positions.

Casual employees must be willing to work and support all Silvera Communities in all quadrants of Calgary.

Casual employees must work minimum shifts and must not refuse to take shifts offered without a valid reason and approval. Casual employee’s employment, after three refusals to take up shift(s) or for not working any shift(s) within 3 months, may be terminated with Silvera for Seniors due to “abandonment of position”.

Casual employees will not have any guaranteed work hours each pay period and will be called to work when needed. The Employee Scheduler will send emails to multiple staff offering same shifts, in order to get shifts covered right away. Shifts are first come first served thus the reason no guaranteed hours.

Casual employees must report any time off request to the Employee Scheduler at least 2 weeks in advance.

Casual employees are not entitled to any benefits other than vacation pay.

Qualifications

• Completion of Grade 12 Diploma or a GED is required.
• A minimum of two (2) years’ receptionist or administration experience.
• Certificate/diploma in business administration is preferred.
• Minimum intermediate proficiency with Microsoft Office products (Excel, Outlook, & PowerPoint).
• Excellent customer service skills and a positive attitude. Strong communication skills – both written and oral.
• The ability to work independently with minimal supervision.
• Excellent time management skills and the ability to prioritize tasks.
• Attention to detail.
• Strong organizational skills.
• Flexible and able to adjust quickly to changing priorities.

Employment Level

Casual

Work Conditions

• Must be able to lift objects up to 25 lbs.
• Must be able to work alone effectively.
• Will be exposed to corrosive and non-corrosive chemicals.
• Will be required to push, pull, and lift furniture.
• Potential exposure to bodily fluids.

Hours of Work

Rotational shift work required, including weekends. All shifts are 8.5 hours and will fall within the range of 7:00am – 7:00pm.

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