Position Title: Program Manager

Status: Excluded, Permanent, Full-Time
Reports to: Program Director

Pay Grid: $68,556.80 - $85,696.00

Active Care Youth and Adult Services:

Active Care Youth and Adult Services (ACYAS) is a progressive, innovative organization operating residential resources for youth, and adults in British Columbia. It is our mandate to provide innovative, trauma-informed support services of exceptional quality and to do so in the context of a home environment.

Position Overview:

We are seeking a dedicated and experienced Program Manager. Reporting to the Director, a Program Manager is responsible for managing all aspects of youth and/or adult resource homes. Ensuring a trauma informed and person centered approach with both persons served and employees. As a key member of the leadership team the Program Manager oversees all aspects of the individual resource homes, youth and/or adult services including communication with their natural and paid supports and engagement with MCFD or CLBC. In addition, ensuring compliance with CARF standards, funder and company policies & procedures and licensing standards. This position with ACYAS encompasses the responsibility of transporting the person served to appointments, activities, or other crucial commitments. Due to this core duty, a valid class 5 British Columbia driver's license is a requirement of employment for this position.

Primary Responsibilities:

• Develop a positive relationship with youth and/or adults and their natural support network and other stakeholders
• Conducts assessments, develops guidelines of care with person served goals, and facilitates transition and exit plans
• Revises individualized guidelines of care and program activities to enhance youth and/or adult skills to provide opportunities for person-served to move into an alternative living situation (i.e., group care, semi-independence, foster care and/or home share)
• Liaisons with youth and/or adults care team ensuring regularly scheduled meetings are attended.
• Advises and/or recommends to Program Directors when youth and/or adult may require restrictive practices as part of their safety plan – ensures that all restrictive practice policies and/or direction are adhered to
• Manages all aspects of medication delivery, storage, and disposal, which includes individual staff monitoring, arranging annual medication training, and reporting

medication errors in writing to the Program Director

• Responsible to review youth and/or adult files and documentation for accuracy, appropriateness of information and writing. Provides feedback and training to staff
• Ensures there are appropriate safety and risk management plans and staff adhere to the plans to reduce critical incidents
• Manages and debriefs critical incidents and reviews practices for changes to increase youth and/or adult safety
• Reviews all critical incidents for content and accuracy within the mandated timelines
• Provides support to staff through a trauma informed and person-centered lens
• Manages employee performance through coaching, mentoring, and applying progressive discipline as required
• Manages human resource issues including hiring, performance appraisal, investigations, discipline, and grievances. Hires and evaluates personnel and ensures appropriate orientation, training, and development.
• Conducts monthly staff meetings that include an agenda and minutes and shares organizational information with all staff
• Arranges and/or conducts individual or group training as required to enhance the skills of staff or address a skill deficit
• Models and supports self-care and is aware of the needs of their staff team
• Works in collaboration with Program Directors and other departments to ensure all practices, procedures and policies are adhered to and documented
• Works collaboratively with scheduling to ensure the best interest of the youth and/or adult is taken into consideration and staff are fully trained prior to being schedule in a home
• Participates in after hours rotation as required
• All other duties as directed and required

Required Qualifications:

• Diploma in related human/social service field; Bachelor’s degree preferred
• Three (3) years recent experience in the human services field with a focus on Person Centered Trauma Informed Practice
• One (1) year in a leadership role: Preferably providing direct supervision
• Ability to pass a Criminal Record Check and Ministry of Children and Family Development
• Class 5 Drivers Unrestricted License
• Community Care First Aid with CPR
• Or an equivalent combination of education, training, and experience

Training:

You will participate in a comprehensive 11-day training program, followed by shadow shifts with your peers designed to fully prepare you to support youth and adults and employees in a safe, effective, and productive environment. Throughout your tenure, you'll have opportunities for internal growth, advancement, and continued professional development through additional training and education offered internally and by third-party providers.

Comprehensive Benefits Package – Effective Day One

• 100% employer-paid health and dental coverage
• Robust support for employee and Family wellness through Sparrow

Best in Class Pension Plan (2025 MPP) – Effective Day One

• Employee contribution: 8.6%
• Employer contribution: 9.31%

Our Total Compensation Packages also include

• 4 weeks (20 days) vacation
• 12 paid sick days ****In recognition of responsible use, any unused sick days at year-end will be paid out at 50%.
• 4 paid personal days ****In recognition of responsible use, any unused personal days at year-end will be paid out at 50%.

Please note that successful candidates may be placed on an eligibility list.

Experience

Preferred

• 1 year(s): One (1) year in a leadership role: Preferably providing direct supervision
• 3 year(s): Three (3) years recent experience in the human services field with a focus on Person Centered Trauma Informed Practice

Education

Preferred

• Associate's degree or better in Human Services or related field