Empowering lives, healing hearts, embracing future The Director, IT Operations & Service Delivery will play a crucial role in BioScript’s overarching IT management. You will be responsible for a broad range of functions, including but not limited to, strategic planning and evolution of BioScript’s infrastructure and technology operations, to ensuring that various IT Operations sub-teams are delivering reliable and responsive day-to-day operations.

The Director of IT Operations and Service Delivery will plan, design, and direct all operational activities of the IT Operations department, as well as provide direction and support for IT solutions that enhance mission-critical business operations. You will work closely with decision-makers in other departments to identify, recommend, develop, implement, and support cost-optimized technology solutions for all aspects of the organization.

What we offer (and why you’ll love it here!):

• Growth Opportunities: Committed to fostering a culture of growth, where every team, member is encouraged to pursue new skills, expand their knowledge, and advance their careers.
• Vibrant Culture: Over 1,500 team members across Canada and year over year we manage to maintain an overall above industry engagement score by using a monthly pulse survey.
• Our People Say It Best: https://www.youtube.com/watch?v=gySeQnPY7Tg
• Attractive Compensation: Competitive salary, incentive program, and comprehensive benefits package.
• What & Where: Moncton, NB
• Closing Date: October 24th, 2025

Why BioScript Solutions? At BioScript, we're not just a company—we're a fast-growing company always putting patients first. Recognized as one of Canada’s Best Managed Companies, we believe in pushing boundaries, setting trends, and creating meaningful experiences that captivate and inspire. Our vibrant team is made up of innovative minds who are passionate about driving success and making an impact. Ready to be a part of this exhilarating journey?

Your Mission A focus on Leadership

• Lead a team of professionals in accordance with the company’s values.
• Set clear team goals, monitor team performance and report on metrics, and discover training needs and provide coaching.
• Motivate team members, recognize high performance and reward accomplishments, listen to team members’ feedback and resolve any issues or conflicts.
• Delegating tasks and set deadlines for your internal team, encourage creativity and risk-taking, suggest and organize team building activities.

Strategic Planning

• Collaborate with CIO to formulate and deploy long-term strategic plans for acquiring and enabling efficient and cost-optimized solutions.
• Guide business and IT leaders in making investment decisions that balance and prioritize current operational demands, disruptions, and opportunities with the longer-term strategic vision.
• Provide technology guidance, road maps, principles, standards, technical architecture, and best practices to operational and project teams.
• Develop and implement all relevant IT policies and procedures.
• Direct research on potential new and innovative technology solutions and implementations.
• Oversee technical/technology architecture and collaborate with other technology leaders on overall enterprise architecture.
• Regularly conduct strategic capacity planning exercises.

Technology Operations Management

• Deliver on operational and process projects to improve IT services and functions.
• Ensure business continuity and disaster recovery.
• Review the performance of IT systems (networking, telecommunications, data storage, etc.) to determine operating costs, productivity levels, service levels, and upgrade requirements.
• Establish and maintain regular written and in-person communications with the organization’s senior leaders, department heads, and end users regarding pertinent IT activities.
• Benchmark, analyze, report on, and make recommendations for the improvement of the IT infrastructure and IT systems.
• Authorize and oversee the deployment, monitoring, maintenance, development, and support of all infrastructure – primarily cloud, but some on-premise.
• Oversee and provision end-user services, including help desk and technical support services.
• Where necessary, re-engineer infrastructure to better align with business processes, tactical planning, and strategic vision.
• Improving the maturity of ITIL capabilities such as incident management, change management, release management, configuration management, service catalog, and asset management.
• Define and communicate project milestones, service level agreements, and resource allocation to the executive team, department leads, support staff, and end users.

Financial Optimization & Vendor Management

• Develop and review budgets and ensure they comply with stated goals, guidelines, and objectives.
• Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
• Develop bid requirements for all hardware and software upgrades, review submitted bids for compliance with stated requirements, and makes the appropriate award.
• Oversee negotiation and administration of vendor, outsourcer, and consultant contracts and service agreements.

What You Bring To The Table

• Education: A degree in computer science, information systems, or business administration with technology as a core component are preferred.
• Experience: A minimum of 10 years of relevant work experience
• Proven experience in IT infrastructure strategic planning and development, project management, and/or policy development.
• A good understanding and technical knowledge of both on-premise and cloud technologies, networking, telecommunication, storage and end-user computing.
• Experience with migrating workloads from on-premise to cloud, and proactively managing cloud infra costs.
• Experience with systems design and development from business requirements analysis through to implementation and day-to-day management.
• Demonstrated experience developing business processes, managing staff, budgeting, and/or overseeing operations.
• Demonstrated ability to apply IT in solving business problems.
• Excellent written, oral, and interpersonal communication skills; ability to present ideas in business-friendly and user-friendly language.
• Highly self-motivated, self-directed, and attentive to detail.
• Extensive experience working in a team-oriented, collaborative environment.
• Ability to supervise several managers within IT.

Compensation: At BioScript, your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location.

We're proud to be an equal opportunity employer. As a people-centric organization, we’re committed to fostering a welcoming culture free of discrimination, and to providing a healthy and safe work environment where all team members can thrive as individuals. Through our commitment to diversity, inclusion, belonging, and equity, we strive to provide an accessible workplace, where individuals feel valued, respected, and supported every day.

We encourage and accept all applications, however, only candidates selected for interviews will be contacted. Accommodations can be made available on request for candidates taking part in all aspects of the selection process. For inquiries, please email the talent acquisition team at recruitment@bioscript.ca.

Ready to make your mark? If you’re passionate about transforming ideas into extraordinary results and excited to join a forward-thinking team, we want to hear from you!

Take a look firsthand at what we do here! - https://www.youtube.com/watch?v=Prd\_s5vXynQ

#INDA