B2C Business Analyst (12-month contract)
Top Benefits
About the role
BE A PART OF A REVOLUTIONARY CHANGE
At Rothmans, Benson & Hedges Inc. (“RBH”), Philip Morris International’s subsidiary in Canada, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free products.
With huge change comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to advance your career in endlessly different directions.
Embracing Diversity, Equity, And Inclusion
We believe that diversity, equity, and inclusion are essential drivers of innovation and success. Our commitment is to create a workplace where everyone feels valued, respected, and empowered to share their unique perspectives.
We celebrate the innovation that diversity fosters and recognize that each employee's capabilities, experiences, and perspectives add value to our teams and our work.
Equal Employment Opportunity
We are committed to providing equal employment opportunity regardless of race, ancestry, colour, religion, marital/family status (including pregnancy), national origin, sex, sexual orientation, gender identity/expression, immigrant and newcomer status, age, citizenship, or disability.
We strive to recognize and value diversity and equity, and to ensure the inclusion of equity-deserving groups and the four designated groups under the Employment Equity Act: women, Indigenous peoples, persons with disabilities, and members of visible minorities. We value, respect, and equally support applicants from these groups.
ABOUT THE ROLE
The B2C Business Analyst is responsible for designing, implementing, and optimizing Salesforce-based solutions to support business objectives. This role collaborates with product managers, business stakeholders, technical teams, and vendors to deliver enhancements and new features that improve customer experience and operational efficiency.
This is a one-year contract position covering a maternity leave.
Your ‘day to day’:
-
Digital Process & Technical Expertise
-
- Advise business stakeholders on leveraging Salesforce and digital technologies to solve problems and identify opportunities.
- Facilitate workshops, presentations, and design sessions to gather requirements and promote solution ideation.
- Continuously monitor and improve existing Salesforce processes by researching new approaches and technologies.
-
Requirements Gathering & User Stories
-
- Collaborate with business users to elicit, define, and document requirements, functional specifications, and acceptance criteria for Salesforce enhancements.
- Lead requirements sessions and translate business needs into actionable user stories and system designs.
- Work closely with technical teams and vendors to ensure business requirements are accurately implemented in Salesforce.
-
Testing & Deployment
-
- Develop and review test cases, facilitate user acceptance testing (UAT), and support stakeholders during deployment.
- Collaborate with developers to verify solutions meet business needs and resolve issues post-launch.
-
Process Documentation
-
- Design, document, and maintain business and system processes within Salesforce.
- Partner with business teams to optimize workflows and ensure process clarity.
-
Training & Communication
-
- Deliver training and orientation for business and technical users on Salesforce features and updates.
- Create and maintain release notes and training documentation.
Who we’re looking for:
- Bachelor’s degree in Business, Computer Science, Information Systems, or related field.
- 3–5 years’ experience as a BA in Agile teams, with a focus on CRM platforms (preferably Salesforce).
- Hands-on experience with Salesforce and other CRM/eCommerce technologies.
- Salesforce certification is a plus.
- Understanding of API technologies and web/mobile applications.
- Business Analysis certification (CBAP, PMI-PBA, CCBA) is an asset.
- Strong analytical, communication, and documentation skills; able to distill complex ideas into clear, actionable concepts.
- Experience in writing test cases, facilitating UAT, and supporting deployment and troubleshooting.
- Proficient in tools such as Jira, Confluence, and Visio.
- Effective team player with strong time management and organizational skills.
- Must be based in Toronto or within commuting distance to the North York office.
WHAT WE OFFER
We offer the opportunity to join an organization where you can grow in a wide range of business functions. You will have the chance to build your professional expertise, business understanding, and leadership capabilities in a collaborative, challenging environment where we will empower you to take risks, experiment, and explore.
Our company fosters excellence in execution and is comprised of dedicated people all working together to continue to grow our status as industry leaders. We offer our employees a competitive salary, an attractive compensation package, including flexible work schedules (where applicable), health and wellness programs, and attractive benefits options.
For this position, the salary starts at $95,380.
You will also be part of an inclusive, diverse culture where everyone’s contribution is respected. Collaborate with some of the world’s best people and feel like you belong.
WHO WE ARE
Our parent company, PMI, is one of the world’s leading international tobacco companies. In addition to the manufacture and sale of cigarettes, PMI is engaged in the development and commercialization of smoke-free products.
RBH is thrilled to announce that we have been officially certified as a Great Place to Work, a testament to our commitment to fostering a positive and inclusive workplace culture. Click on the following link to learn more about what RBH believes: https://www.rbhinc.ca/home/what-we-believe.
We welcome and encourage applicants to reach their full potential with us. We use artificial intelligence in the form of algorithmic software in the application process to create efficiencies when sorting applicants and facilitating an effective screening process. Notwithstanding, the artificial intelligence software does not engage in autonomous candidate rejection and requires human intervention in screening relevant applications. If you are unable to apply for a position online or require any further accommodation during our recruitment process, please contact: AODA.RBH@rbhinc.ca.
FOLLOW US ON SOCIAL MEDIA:
RBH LinkedIn: https://www.linkedin.com/company/rothmans-benson-hedges-inc/
Facebook: https://www.facebook.com/RothmansBensonHedges/
X: https://twitter.com/RBHinc
RBH website: https://www.rbhinc.ca/
#RBH
About Rothmans, Benson & Hedges
At Rothmans, Benson & Hedges Inc. (“RBH”), Philip Morris International’s subsidiary in Canada, we’ve chosen to do something incredible. We are Canada´s second largest tobacco company, and we are totally transforming our business and building our future on smoke-free products with the power to improve the lives of millions of smokers in the country.
With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.
B2C Business Analyst (12-month contract)
Top Benefits
About the role
BE A PART OF A REVOLUTIONARY CHANGE
At Rothmans, Benson & Hedges Inc. (“RBH”), Philip Morris International’s subsidiary in Canada, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free products.
With huge change comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to advance your career in endlessly different directions.
Embracing Diversity, Equity, And Inclusion
We believe that diversity, equity, and inclusion are essential drivers of innovation and success. Our commitment is to create a workplace where everyone feels valued, respected, and empowered to share their unique perspectives.
We celebrate the innovation that diversity fosters and recognize that each employee's capabilities, experiences, and perspectives add value to our teams and our work.
Equal Employment Opportunity
We are committed to providing equal employment opportunity regardless of race, ancestry, colour, religion, marital/family status (including pregnancy), national origin, sex, sexual orientation, gender identity/expression, immigrant and newcomer status, age, citizenship, or disability.
We strive to recognize and value diversity and equity, and to ensure the inclusion of equity-deserving groups and the four designated groups under the Employment Equity Act: women, Indigenous peoples, persons with disabilities, and members of visible minorities. We value, respect, and equally support applicants from these groups.
ABOUT THE ROLE
The B2C Business Analyst is responsible for designing, implementing, and optimizing Salesforce-based solutions to support business objectives. This role collaborates with product managers, business stakeholders, technical teams, and vendors to deliver enhancements and new features that improve customer experience and operational efficiency.
This is a one-year contract position covering a maternity leave.
Your ‘day to day’:
-
Digital Process & Technical Expertise
-
- Advise business stakeholders on leveraging Salesforce and digital technologies to solve problems and identify opportunities.
- Facilitate workshops, presentations, and design sessions to gather requirements and promote solution ideation.
- Continuously monitor and improve existing Salesforce processes by researching new approaches and technologies.
-
Requirements Gathering & User Stories
-
- Collaborate with business users to elicit, define, and document requirements, functional specifications, and acceptance criteria for Salesforce enhancements.
- Lead requirements sessions and translate business needs into actionable user stories and system designs.
- Work closely with technical teams and vendors to ensure business requirements are accurately implemented in Salesforce.
-
Testing & Deployment
-
- Develop and review test cases, facilitate user acceptance testing (UAT), and support stakeholders during deployment.
- Collaborate with developers to verify solutions meet business needs and resolve issues post-launch.
-
Process Documentation
-
- Design, document, and maintain business and system processes within Salesforce.
- Partner with business teams to optimize workflows and ensure process clarity.
-
Training & Communication
-
- Deliver training and orientation for business and technical users on Salesforce features and updates.
- Create and maintain release notes and training documentation.
Who we’re looking for:
- Bachelor’s degree in Business, Computer Science, Information Systems, or related field.
- 3–5 years’ experience as a BA in Agile teams, with a focus on CRM platforms (preferably Salesforce).
- Hands-on experience with Salesforce and other CRM/eCommerce technologies.
- Salesforce certification is a plus.
- Understanding of API technologies and web/mobile applications.
- Business Analysis certification (CBAP, PMI-PBA, CCBA) is an asset.
- Strong analytical, communication, and documentation skills; able to distill complex ideas into clear, actionable concepts.
- Experience in writing test cases, facilitating UAT, and supporting deployment and troubleshooting.
- Proficient in tools such as Jira, Confluence, and Visio.
- Effective team player with strong time management and organizational skills.
- Must be based in Toronto or within commuting distance to the North York office.
WHAT WE OFFER
We offer the opportunity to join an organization where you can grow in a wide range of business functions. You will have the chance to build your professional expertise, business understanding, and leadership capabilities in a collaborative, challenging environment where we will empower you to take risks, experiment, and explore.
Our company fosters excellence in execution and is comprised of dedicated people all working together to continue to grow our status as industry leaders. We offer our employees a competitive salary, an attractive compensation package, including flexible work schedules (where applicable), health and wellness programs, and attractive benefits options.
For this position, the salary starts at $95,380.
You will also be part of an inclusive, diverse culture where everyone’s contribution is respected. Collaborate with some of the world’s best people and feel like you belong.
WHO WE ARE
Our parent company, PMI, is one of the world’s leading international tobacco companies. In addition to the manufacture and sale of cigarettes, PMI is engaged in the development and commercialization of smoke-free products.
RBH is thrilled to announce that we have been officially certified as a Great Place to Work, a testament to our commitment to fostering a positive and inclusive workplace culture. Click on the following link to learn more about what RBH believes: https://www.rbhinc.ca/home/what-we-believe.
We welcome and encourage applicants to reach their full potential with us. We use artificial intelligence in the form of algorithmic software in the application process to create efficiencies when sorting applicants and facilitating an effective screening process. Notwithstanding, the artificial intelligence software does not engage in autonomous candidate rejection and requires human intervention in screening relevant applications. If you are unable to apply for a position online or require any further accommodation during our recruitment process, please contact: AODA.RBH@rbhinc.ca.
FOLLOW US ON SOCIAL MEDIA:
RBH LinkedIn: https://www.linkedin.com/company/rothmans-benson-hedges-inc/
Facebook: https://www.facebook.com/RothmansBensonHedges/
X: https://twitter.com/RBHinc
RBH website: https://www.rbhinc.ca/
#RBH
About Rothmans, Benson & Hedges
At Rothmans, Benson & Hedges Inc. (“RBH”), Philip Morris International’s subsidiary in Canada, we’ve chosen to do something incredible. We are Canada´s second largest tobacco company, and we are totally transforming our business and building our future on smoke-free products with the power to improve the lives of millions of smokers in the country.
With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.