Req Id: 426382

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Summary

The Systems Security Analyst works within a protected Managed Security Operations (MSO). The Systems Security Analyst is one of several Level 2 operations and incident responders who works on rotating shifts to respond to security alerts and notifications throughout the 24x7x365 operations. The Systems Security Analyst also performs hands-on device management, configuration changes and troubleshooting for security devices such as firewalls, VPN devices, host intrusion prevention appliances, anti-virus and anti-spam appliances, and data loss prevention appliances for a diverse client base. The incumbent must be able to quickly understand the diverse managed security services that the Bell Business Markets offers to its client base and must be able to differentiate and respond to the unique operational and contractual performance requirements of each individual client. The Systems Security Analyst must have a comprehensive knowledge of both technical and operational network security best practices and significant hands-on experience in a wide variety of technology platforms and security services that the Managed Security Operations (MSO) supports. The Systems Security Analyst must be able to identify and compare technological capabilities that are required to support a particular security service, and identify technological gaps where more development is needed. A high level of customer interaction is expected of the Systems Security Analyst therefore top-notch communications skill (both verbal and written) is essential.

Key Responsibilities

• Monitors, reviews and interprets security alerts and notifications and provides initial response, analysis and incident management in support of Bell managed customers
• Works rotating shifts to cover 24x7x365 operations.
• Assesses and establishes mitigation steps to ensure appropriate incident treatment and informs both customer and management as appropriate.
• Manages a variety of security devices such as VPN, firewall, host intrusion prevention systems, identify and access programs, data loss prevention systems, anti-virus and anti-spam systems.
• Configures and maintains security devices and appliances as well as provide general knowledge and recommendations for security best practices to clients, as required.
• Adheres to strict security and authentication protocols associated when dealing with all levels of client requests

Critical Qualifications

• Completion of University or College program in Computer Network Systems or 3 years of equivalent industry experience in the information systems field.
• Knowledge of security operational policies, procedures, and techniques.
• Knowledge and understanding to interpret SIEM alerts and supporting technologies.
• Understanding of mitigation safeguards and responses at the systems, network, and application level (VPN, Firewalls, Intrusion Detection, server hardening, SSO, encryption technologies).
• Demonstrated experience troubleshooting security solutions including authentication, authorization, encryption and audit capabilities as part of an overall system design.
• Ability to translate complex and ambiguous problems into actionable components and lead less experience analysts through a solution.
• Excellent communication, presentation and relationship skills, especially the ability to articulate advanced technical topics and build consensus among business and technical constituents.
• Certifications relating to Palo Alto technologies would be highly desirable.
• Must have working knowledge in risk assessment methods as it relates to vulnerability management.
• Understanding of PCI, ISO 27001, ITIL, and/or other compliance frameworks would be an asset
• Security designation such as CISSP would be an asset.

Preferred Qualifications

Additional Requirements

This role involves 12-hour rotating shifts, including both day and night schedules

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Toronto || Canada : New Brunswick : Fredericton || Canada : New Brunswick : Moncton || Canada : New Brunswick : Saint John || Canada : Ontario : Ottawa
Work Arrangement: Hybrid
Application Deadline: 10/17/2025

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Toronto

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