Service Lot Attendant - Brian Jessel BMW

Department: Service

Reports To: Service Lot Supervisor/ Service Manager

Status: Full-Time, Permanent role with Company Benefits

Location: 2311 Boundary Road, Vancouver, BC. V5M 4W5

About Our Organization:

Brian Jessel BMW has been the leading BMW dealership serving the Lower Mainland for over 39 years, since 1986. As the leading BMW dealership across Canada, we believe our people determine our company's success.

We pride ourselves on providing first-class service and a unique BMW purchasing experience to our clients. We carry forward our winning business formula to build and empower our team of 200 talented individuals.

Together at Brian Jessel BMW, we promote:

• A Respectful and professional environment
• Supportive and collaborative teams
• Personal & career growth, as well as development opportunities

We continue to foster an environment of growth and success through regular assessments of our client’s experience and our employee’s engagement.

Work with us, Drive with us, and be a part of our Winning Team!

Benefits & Perks:

• Company events
• Employee assistance program
• Extended health care
• Store discount
• Vision and dental care
• Semi-annual Team Buildings

**Summary of Position:**The Service Lot Attendant is responsible for greeting Service customers with the warmest welcome, maintaining the flow of vehicles in the Drive-Thru and lot area, and using the highest courtesy to park customers’ and courtesy vehicles.

KPIs:

• Ensures all cars are cleaned thoroughly with appropriate cleaning products
• It is always courteous and professional when interacting with customers, greeting all customers promptly and making sure that they are always given great service
• Ensures customers’ needs are addressed while coordinating their Service Appointment
• Customers’ vehicles, ROs, and keys are accurately matched
• Ensures customers are transferred to advisors within 15 minutes of arrival or otherwise keeps them informed of waiting time
• Treats vehicles and customer’s personal belongings with integrity – items are not touched or removed from the vehicle and settings are not changed or are returned to original settings
• Always drives safely and has zero car accidents

Responsibilities & Accountabilities:

• Wash and clean the exterior and interior of customer vehicles that are in for servicing

• Meets and greets all customers as they arrive in the Drive-Thru/Service Reception in a professional and courteous manner

• Maintain cleanliness of service wash bay

• Checks-in customers for appointments then directs to appropriate service advisor, service coordinator, or lounge

• Identify and report vehicle damage before washing vehicles

• Maintains the flow of traffic in the Drive-thru area and drive customers’ cars to the backlot

• Does vehicle walkarounds with customers when they initially drop off their vehicles

• Communicates with service wash staff and service advisors in order to coordinate vehicle handoff and pickup, decreasing delays for customers

• Keeps backlot of service vehicles organized

• Maintains, coordinates and cleans the Drive-Thru area as needed

• Performs customer shuttle and valet service

• Washes and vacuums customers’ vehicles as part of service promise

• Re-supplies refreshments in Drive Thru and Customer Lounge (i.e. Water, coffee)

• Adheres to Company Uniform Policy

• Other duties as assigned

Qualifications:

• Friendly, customer service oriented
• Ability to work independently, with little or no supervision
• Detail-oriented and strong organizational skills
• Professional communicator
• Valid Drivers’ License with clean driving abstract (Class 5 required for Valet)

Compensation: $18.00 - $20.00 per hour

Work Environment:

Our hours of operations are below. The hours and days of work depending on your role with a 40-hour workweek for full-time employment.

• Monday to Friday from 7:30am to 6:00pm
• Saturday from 8:30am to 5:00pm

You can also apply on our website online:

Please visit our career website and share your area of interest and qualifications. We thank everyone who has taken the time to apply; however, we will only be contacting shortlisted candidates.

Application Link: https://www.brianjesselbmw.com/careers/ or https://bjbmw.dphr.app/careers/0b3fa6ec-f3a6-969d-ed74-f82b59aae68e&en

Company Websites: https://www.brianjesselbmw.com or https://www.brianjesselbmwpreowned.com

Our Own YouTube channel: https://www.youtube.com/user/BrianJesselBMW

Other important links:

We are very active on other social media platforms and take pride in sharing all our accomplishments, market presence and corporate social responsibilities. Our employees and other stakeholders integral part of our Winning Team!

Twitter: https://twitter.com/brianjesselbmw

Facebook: https://www.facebook.com/BrianJesselBMW/

Instagram: https://www.instagram.com/brianjesselbmw

LinkedIn: https://www.linkedin.com/company/brian-jessel-bmw/