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Job Description:

Job Description

Job Title: Claims Paralegal

Department: Client Services

Reports To: Client Services Project Manager

Position Summary

The Claims Paralegal provides essential support to the Project Management team in delivering client service projects. This role is responsible for assisting with project execution, coordinating cross‑functional activities, and ensuring the accuracy and quality of deliverables. The position requires strong analytical, communication, and organizational skills. Professional fluency in both English and French is mandatory to ensure effective communication with clients and internal stakeholders.

Job Responsibilities

• Support claims management and processing, including reviewing and resolving claim inquiries and process issues.
• Provide legal support services as needed.
• Assist Project Managers with day‑to‑day project execution, including organizing meetings, tracking deadlines, and preparing client updates.
• Coordinate with internal departments, including Claims Operations and other cross‑functional teams.
• Conduct data review and analysis to support accurate reporting.
• Maintain clear and organized project documentation.
• Contribute to quality assurance activities to ensure high‑quality deliverables.
• Communicate professionally and effectively in both English and French with clients, team members, and other stakeholders.
• Uphold strong professional etiquette and demonstrate high attention to detail.

This job description is not intended to be all-inclusive. The employee may be required to perform other related duties assigned to meet the ongoing needs of the organization.

Education

• Bachelor’s degree in Law, Business, or a related field.

Job Requirements

• M ust hold an active paralegal license with the Law Society of Ontario (LSO),
• 3–5 years of experience in claims management or a related role.
• Professional fluency in English and French (oral and written).
• Must reside in Ontario.
• Ability to draft and review documents in both English and French.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and familiarity with project management tools.
• Tech‑savvy, with experience using DocuSign.
• Equipped to work from home.
• Willingness to work occasional overtime during peak project periods or deadlines.

Key Competencies & Skills

• Team Collaboration
• Written & Verbal Communication (English & French)
• Time Management
• Attention to Detail
• Adaptability
• Analytical Thinking
• Claims Management & Processing
• Collaborative Problem Solving (CPS)
• Customer Relationship Management (CRM)
• High Accuracy
• Legal Support Services
• People Management
• Quality Assurance (QA)
• Reporting & Analysis
• Team Leadership
• Workflow Management

About Our Work Environment

Work is fast-paced environment with extensive contact with clients and colleagues. The industry we serve demands the highest level of confidentiality and professionalism in safeguarding client and project information. Highly effective Project Managers thrive on being in an environment that rewards the following critical success factors:

• Adaptability : Appropriately reacting to changing situations without a loss of effectiveness and enthusiasm for strategic initiatives and corporate goals.
• Analysis : Identifying problems and causes or analyzing how processes and procedures could be improved, collecting relevant information, and identifying possible solutions.
• Attention to Detail : Appropriately completing all the individual tasks accurately or according to workflow/process guidelines with an emphasis on reaching or exceeding quality standards.
• Creativity : Being inventive, imaginative, and innovative.
• Development of Others : Providing the means for others to grow and develop personally and professionally within and across departments.
• Energy : Maintaining a fast, active pace in the normal course of the day.
• Flexibility : Going into situations without preconceived notions with a willingness to assess various options in order to determine a course of action.
• Integrity : Strict adherence to job-related standards, values, or norms.
• Learning Ability : Understanding and applying new information.
• Listening . Hearing and comprehending verbal messages and confirming back what you hear.
• Team Player : Functioning as an active member of a group while maintaining focus on your individual contributions and responsibilities.
• Verbal & Written Communication : Effective oral, written, and nonverbal expression without preparation.

The compensation range for this role is paid on an hourly basis and is equivalent to an annual compensation range of approximately $50,960 – $58,800 CAD, based on a 40‑hour work week. This role may be eligible for a discretionary bonus. This will be based on your background and skills alignment with the role.

This role is also overtime eligible in accordance with provincial employment standards.

In considering this role you must be authorized to work within Canada with proof of right to work presented if required. Please also note AI may have been used in the screening process to assess suitability for the advertised role. This role is an active vacancy within Epiq.

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.