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Job Summary:

The Technical Solutions Consultant will be tasked with understanding the operational needs of customers, primarily public transit agencies, and recommend the optimal TripSpark solution to meet those needs. This includes conducting tailored product demonstrations, acting as a subject matter expert and technical resource for RFP responses, guiding requirements gathering, supporting the deal approval process, and collaborating with the TripSpark Professional Services team to develop accurate timelines and Statements of Work. This role requires excellent communication and presentation skills, with the ability to clearly articulate complex technical solutions to both technical and non-technical audiences.

This highly visible role works closely with Sales leadership and cross-functional teams to shape how TripSpark solutions are positioned and delivered to customers. The Technical Solutions Consultant will be responsible for supporting and influencing Sales bookings targets by leading the technical and solution strategy throughout the pre-sales cycle, with selective post-sales support as needed. This role requires a strong technical foundation with an emphasis on system configuration, as well as a passion for technology and serving customers. This role offers the opportunity to shape and improve pre-sales processes, tools, and workflows as the function continues to evolve. Success in this role is measured by revenue influence, improved win rates, quality of solution design, and overall customer satisfaction.

Job Description:

Preferred Education

Degree/Diploma in Computer Science or another technical discipline and/or relevant experience in the field.

Required Experience

• 7+ years of experience in transportation technologies, preferably supporting public transit agencies.
• 3+ years experience in a technical or consultative role (implementation, product management, sales engineering, professional services, or customer support).
• Experience in CAD/AVL, Demand Response, fixed-route, or related transit technologies is strongly preferred.
• Demonstrated experience leading customer-facing demos and requirements discovery sessions.
• Experience supporting RFP responses and writing or contributing to proposal content will be considered an asset.

Key Responsibilities

• Support the Sales team through all aspects of the pre-sales cycle and contribute directly to achieving and exceeding Sales booking targets, win rates, and revenue objectives.
• Work with Sales Operations, Sales Leadership, and Account Executives to design and execute solution strategies that align customer and company goals.
• Lead discovery sessions to identify customer operational needs and translate them into detailed solution requirements.
• Design and present tailored, end-to-end TripSpark solutions that align with customer workflows and business objectives.
• Serve as the resident subject matter expert for technical questions, solution fit, use cases, demos, and specifications.
• Conduct onsite and remote demonstrations of TripSpark solutions tailored to public transit agency use cases.
• Support the Sales team through the RFP process, including technical responses, requirements clarification, and competitive positioning.
• Work with Professional Services team to develop accurate, timely, and deal-specific Statements of Work.
• Stay current with product enhancements and roadmap developments, ensuring solution recommendations accurately reflect current capabilities.
• Identify opportunities to improve pre-sales workflows, demo environments, and sales enablement processes, and lead initiatives that increase efficiency and effectiveness for the sales organization.
• Partner with Sales Operations to refine tools, documentation, and processes that improve the effectiveness of the pre-sales function.
• Support limited post-sales activities such as solution clarification and training assistance when required to ensure customer satisfaction.

Key Skills and Competencies:

• Strong technical knowledge of transportation technology solutions, including system configuration and business workflows.
• Ability to translate complex operational requirements into practical, scalable solution designs.
• Strong communication skills and the ability to present to technical solutions to both technical and non-technical audiences.
• Strong self-motivation and ability to operate independently in a highly visible, individual contributor role.
• Strong presentation skills, including the ability to confidently lead executive-level demonstrations.
• Proven ability to plan, prioritize, and organize workload while consistently meeting service standards and sales objectives.
• Ability to cultivate ideas independently and bring a unique perspective to customer solutioning and internal process improvement.
• Strong collaboration skills with cross-functional teams including Sales, Delivery, Product Management, Development, and Customer Support.

**Travel:**Up to 25%, depending on business needs.

Reasons You’ll Love Working Here:

• Health Benefits: Life Insurance, Short-Term, and Long-Term Disability Coverage as well as Medical, Dental, and Vision coverage options for you and your family.
• Financial Perks: Employee Stock Purchase Plan, Company Bonus Plan, Referral Bonus Program, Computer Purchase Plan, Discounts for home/auto insurance
• Work-life balance: Company-paid Holidays, Vacation, and Personal Time Off. Flexible working hours policy. Work from home options available (Some restrictions apply).
• Professional Development: Employee education and development program that includes 100% tuition fees and book reimbursement (Some restrictions apply).
• Employee Assistance: This program provides counseling and wellness services.

Worker Type:

Regular