About the role
We are looking for an experienced IVR Developer to join our team supporting a leading banking client. The ideal candidate will have strong experience developing DTMF IVR applications using Cisco CVP and Java, along with expertise in backend integrations and contact center technologies.
Responsibilities
Design, develop, and maintain DTMF IVR applications using Cisco CVP and Cisco Call Studio. Develop Java-based custom elements and integrate with backend systems using REST APIs, OAuth2, and XML Web Services. Deploy and support applications on Apache Tomcat. Integrate IVR applications with Cisco UCCE/ICM routing scripts. Configure DNIS, CTI Variables, Skill Group Queuing, and Cisco Finesse Agent Desktop integration. Develop customer self-service IVR solutions. Perform IVR testing and validation using Cyara. Troubleshoot production issues and collaborate with cross-functional teams.
Required Qualifications
4+ years of experience in IVR application development. Strong experience with Cisco CVP and Cisco Call Studio. Experience with VXML Server and CVP Custom Elements (Java). Strong Java programming experience. Experience with REST APIs, OAuth2, XML Web Services, and MS SQL Server. Experience with Apache Tomcat. Knowledge of Cisco UCCE/ICM, DNIS, CTI Variables, Skill Group Queuing, and Cisco Finesse. Experience with Cyara is preferred.
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About PeoplePilot
PeoplePilot is an AI-powered People Analytics platform, designed to help businesses unlock deeper insights into their workforce and streamline HR processes. By leveraging cutting-edge artificial intelligence and advanced analytics, PeoplePilot transforms raw HR data into actionable intelligence—empowering organizations to make smarter, faster decisions with minimal effort.
Core Features:
- AI-Driven Insights Generator: Our proprietary analytics engine delivers fast, secure computation with natural language processing (NLP) capabilities, allowing users to interact with data intuitively and generate comprehensive reports in minutes.
- Solutions Library: A customizable library of 250+ AI-powered HR use cases tailored for documentation, decision-making, and strategic insights. This includes persona-based responses and industry-specific knowledge integration for relevant outputs.
- End-to-End Data Analytics Lifecycle Management: PeoplePilot simplifies every step of the HR analytics process—from data upload and quality checks to data cleaning and visualization—ensuring high-quality insights in real-time.
- User-Centric Design: With a simple four-step report generation process, PeoplePilot is designed for ease of use—requiring zero technical expertise. It's built to empower HR professionals at all levels to access insights without the need for specialized skills.
- Robust Data Security: Your HR data remains within our secure processing environment, with no information shared with third-party platforms or Large Language Models (LLMs) for processing. This guarantees complete data privacy and sovereignty at all times.
Key Benefits:
- Faster Decision-Making: By automating manual reporting tasks, drastically reduces the time spent on generating analytical reports—from days to just minutes.
- Data Integrity & Quality: Our intelligent data processing engine, DataLens, ensures through advanced parsing, contextual recognition, automated quality assessment, and smart data cleaning
Similar Jobs
About the role
We are looking for an experienced IVR Developer to join our team supporting a leading banking client. The ideal candidate will have strong experience developing DTMF IVR applications using Cisco CVP and Java, along with expertise in backend integrations and contact center technologies.
Responsibilities
Design, develop, and maintain DTMF IVR applications using Cisco CVP and Cisco Call Studio. Develop Java-based custom elements and integrate with backend systems using REST APIs, OAuth2, and XML Web Services. Deploy and support applications on Apache Tomcat. Integrate IVR applications with Cisco UCCE/ICM routing scripts. Configure DNIS, CTI Variables, Skill Group Queuing, and Cisco Finesse Agent Desktop integration. Develop customer self-service IVR solutions. Perform IVR testing and validation using Cyara. Troubleshoot production issues and collaborate with cross-functional teams.
Required Qualifications
4+ years of experience in IVR application development. Strong experience with Cisco CVP and Cisco Call Studio. Experience with VXML Server and CVP Custom Elements (Java). Strong Java programming experience. Experience with REST APIs, OAuth2, XML Web Services, and MS SQL Server. Experience with Apache Tomcat. Knowledge of Cisco UCCE/ICM, DNIS, CTI Variables, Skill Group Queuing, and Cisco Finesse. Experience with Cyara is preferred.
Not the right fit? Search for Response Center Engineer jobs in Toronto, Ontario, Canada
About PeoplePilot
PeoplePilot is an AI-powered People Analytics platform, designed to help businesses unlock deeper insights into their workforce and streamline HR processes. By leveraging cutting-edge artificial intelligence and advanced analytics, PeoplePilot transforms raw HR data into actionable intelligence—empowering organizations to make smarter, faster decisions with minimal effort.
Core Features:
- AI-Driven Insights Generator: Our proprietary analytics engine delivers fast, secure computation with natural language processing (NLP) capabilities, allowing users to interact with data intuitively and generate comprehensive reports in minutes.
- Solutions Library: A customizable library of 250+ AI-powered HR use cases tailored for documentation, decision-making, and strategic insights. This includes persona-based responses and industry-specific knowledge integration for relevant outputs.
- End-to-End Data Analytics Lifecycle Management: PeoplePilot simplifies every step of the HR analytics process—from data upload and quality checks to data cleaning and visualization—ensuring high-quality insights in real-time.
- User-Centric Design: With a simple four-step report generation process, PeoplePilot is designed for ease of use—requiring zero technical expertise. It's built to empower HR professionals at all levels to access insights without the need for specialized skills.
- Robust Data Security: Your HR data remains within our secure processing environment, with no information shared with third-party platforms or Large Language Models (LLMs) for processing. This guarantees complete data privacy and sovereignty at all times.
Key Benefits:
- Faster Decision-Making: By automating manual reporting tasks, drastically reduces the time spent on generating analytical reports—from days to just minutes.
- Data Integrity & Quality: Our intelligent data processing engine, DataLens, ensures through advanced parsing, contextual recognition, automated quality assessment, and smart data cleaning