If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.

The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

The Manager of Service Reliability and Response will play a key part in ensuring Calgary's water, wastewater, and stormwater services remain resilient, reliable, and prepared for emergencies, helping protect public health, the environment, and customer confidence. This role will provide oversight and senior engineering expertise with a focus on understanding how wastewater, drinking water, and stormwater infrastructure may fail and managing the impact when failures occur. The role applies reliability engineering to understand failure modes, consequences, and recovery pathways, and supports emergency response readiness to enable safe, timely stabilization and restoration of service during infrastructure failures. Primary duties include:

• Integrate technical, operational, regulatory, and customer considerations into a cohesive, systemwide response framework appropriate for large-scale, high-consequence infrastructure systems.
• Support senior leadership and executive decision making by translating complex technical risks, system interactions, and response options into clear, actionable information.
• Provide briefings, performance reporting, and readiness assessments to senior leadership committees to enable oversight of risk exposure, response capability, and program maturity.
• Lead a team of subject matter experts to assess the consequences of infrastructure failures, including service disruption, environmental impact, regulatory risk, and recovery complexity, to limit impacts during incidents.
• Lead internal and contracted teams to develop and maintain site specific Emergency Response Plans for high-risk infrastructure, including objectives, decision making frameworks, escalation triggers, scenario evaluation, master schedules, and recovery targets.
• Coordinate planning, response, and recovery activities across engineering, operations, asset management, communications, regulatory, and emergency management functions to ensure a unified system response.
• Support clear, timely communication with internal teams, customers, stakeholders, and regulators during planning, response, and recovery activities.
• Establish and maintain response readiness through pre-positioned equipment, contractor agreements, trained teams, and exercises.
• Lead or support post incident reviews and incorporate lessons learned into response plans and readiness practices.

Qualifications

• A degree in Engineering (Civil, Mechanical, Electrical or a related field) and you must have at least 10 years of relevant professional engineering experience in infrastructure engineering, reliability engineering, asset management, or operational support including experience with high consequence infrastructure systems obtained after receiving your P. Eng. Designation and a current licensure as a Professional Engineer with the Association of Professional Engineers and Geoscientists of Alberta (APEGA) complete with practicing status OR licensure and practicing status by the first day of work Click here for more details.
• Equivalent combinations of experience and education may be considered.
• Previous experience supporting or leading response to infrastructure failures or emergency events.
• Formal leadership experience will be considered an asset.
• Knowledge of water, wastewater and stormwater systems or municipal operations is an asset.
• Strong leadership and collaboration skills with the ability to work across departmental technical and operational teams.
• An effective communicator with experience in planning, coordination, and incident response.

Pre-employment Requirements

• Successful applicants must provide proof of qualifications.

Note: Applicants may be considered for current or future opportunities within Infrastructure Services, Operational Services, or Climate & Environment, based on qualifications and evolving organizational needs.

Position and Pay Information

Business Unit: Water Services

Union: Exempt

Position Type: 1 Permanent

Compensation: Level M2E $151,858 - 189,822 per annum

Hours of work: Standard 35 hour work week.

Days of work: This position works a 5-day work week with 1 day off in a 3 week cycle.

Location: 625 25 Avenue SE

Audience: Internal/External

Apply By: May 1, 2026

Job ID: 314239