Primary Details Time Type: Full time

Worker Type: Employee

Claims Assistant Role Highlights

• Location: Canada, Toronto
• This role offers hands‑on exposure to the full claims lifecycle, with the opportunity to build strong technical foundations and progress toward more complex claims handling or an Adjuster role over time.
• The salary range for this role is between $65,000-$75,000 CAD, depending on experience

The Opportunity: This is an exciting opportunity to join a collaborative and growing claims team, where you’ll play a key role in the day‑to‑day administration and support of insurance claims. As a Claims Assistant, you’ll be at the heart of the claims process - managing new claim enquiries, supporting payments and reconciliations, liaising with brokers and external partners, and ensuring claims are set up and maintained accurately across multiple systems. You’ll work closely with senior colleagues, contribute to effective claims handling plans, and build strong technical foundations in a role that offers genuine development and progression within claims.

About QBE At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your New Role:

• Manage new claims enquiries by monitoring the claims inbox, reviewing policy information, and accurately setting up new claims on internal systems
• Support the effective allocation and administration of claims, including reserve changes, individual and bulk payments, and posting recoveries
• Build and maintain effective working relationships with internal colleagues, brokers, TPAs, lawyers, and other external stakeholders, primarily via email correspondence
• Respond to requests for claims information, advice, and Management Information, including assisting with loss runs used by brokers and underwriters
• Contribute to claims handling plans by ensuring timely, accurate administration and supporting senior team members with ongoing claims activity
• Develop and maintain a strong working knowledge of claims systems and financial tools, including supporting reconciliations across multiple systems
• Complete additional claims‑related administrative tasks, including bordereau reconciliations, aged accounts receivable management, and meeting minute‑taking
• Build an understanding of internal policies, procedures, and compliance requirements, applying these consistently in day‑to‑day claims activities
• Act as a reliable point of reference within the team, providing guidance and support to colleagues while developing your own technical capability in claims handling

About you:

• Experience working in a claims, insurance, or financial services environment, ideally with exposure to claims administration
• Comfortable managing multiple administrative and operational tasks accurately, including payments, reconciliations, and maintaining claims records across systems
• Experience working with internal and external stakeholders, with the ability to communicate clearly and professionally
• Confident using claims management systems (including Guidewire), and financial tools, with strong attention to detail when handling data, reports, and Management Information
• An understanding of the importance of policies, procedures, and compliance requirements, and the ability to apply these consistently in day‑to‑day work
• A collaborative and proactive team player who is keen to develop technical claims knowledge, support colleagues, and grow a career in claims handling

Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from.

To learn more about benefits of working with us, click  Rewarding our people - QBE European Operations

Awards & Recognition We value our employee’s experience with us and are proud to have been recognised for the following awards:

• Insurance Business Canada’s 5-star DEI award 2023: Winner
• Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner
• Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer
• Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee

To learn more about our achievements, click here

Apply now and let’s make it happen! If you’re looking for a career that combines your expertise and your empathy, click Apply today.

Your career. At the heart of it.

Skills: Claims Administration, Communication, Critical Thinking, Customer Service, Data Entry, Detail-Oriented, Document Management, Insurance Claims Processing, Intentional collaboration, Managing performance, Microsoft Applications, Prioritization, Problem Solving, Risk Assessments, Time Management

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.