Location: Frisco, Colorado

Copper Mountain Resort is a vacation destination located 75 miles west of Denver, Colorado in the heart of the Rocky Mountains. Three vibrant, pedestrian-friendly village areas host lodging, retail outlets, restaurants, bars, and family activities. During the winter months, Copper's world-class terrain offers skiing and riding for all ages and abilities. Each summer, the mountain transforms into a playground for hikers, mountain bikers, and anyone seeking a genuine Colorado experience. Copper Mountain Resort is also home to Woodward Copper action-sports camps, programs, and training facility.

Job Title: Retail-Rental Supervisor

Job Status: Year Round 11 Months

Compensation And Benefits

• Compensation: Proposed hiring rate of $22.00 to $24.40+, actual pay will be adjusted based on experience.
• Benefits: This is a seasonal position eligible for season pass for employees/dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available.

Job Summary The Retail/Rental Supervisor (RRS) is a part of the Resort Services Department and is responsible for the supervision and quality assurance of the customer service, retail sales, rental sales/delivery and fulfillment of ticket/pass products in Copper Mountain's retail and rental locations. The RRS will be assigned a specific location(s) where he/she will supervise staff and ensure delivery of exceptional customer service and sales. The RRS will be knowledgeable on the retail sporting goods and demo products, along with training staff on binding certification and rentals.

The RRS is responsible for making sure important information gets translated to staff members to enable them to service the customer effectively. The RRS needs to provide the necessary tools and training to assist employees in doing their jobs. This includes developing special operating procedures as well as other communication documents and procedures. In addition, he/she is responsible for handling guest escalations as needed.

Encouraging and effective supervision of a large team of diverse employees reporting to this position is required in this role.

As a member of the supervisory team, the RRS will be asked to participate in the development of business plans, budgeting and operational decisions as well as work on special projects.

In addition, the RRS is expected to fill in as a Guest Services Supervisor in his/her location/village as needed during the winter & summer operating seasons.

Minimum 3 years previous supervisory experience in a high-volume customer-oriented environment preferred.

Essential Duties And Responsibilities

• Day-to-day oversight of all front-of-house and back-of-house retail and rental operations in a designated zone.
• Supervision of service delivery, assuring high quality and consistent sales and service to all guests.
• Manage scheduling requests and changes. Flex daily labor to meet business volume needs.
• Foster effective working relationships with key strategic partners (internal and external).
• Disseminate timely and accurate information to direct reports in a clear and consistent fashion.
• Loss Prevention monitoring, education & policies/procedures.
• Support and create Reward & recognition & animation programming.
• Support the development of effective relationships with 3rd party vendors, outfitters and suppliers.
• Assist with the recruiting and on-boarding process.
• Develop and maintain a safe work environment for staff and guests.
• Develop a strong working knowledge of the POS system (RTP and Yellow Dog) and its effective utilization in maintaining an efficient operation.
• Develop a strong working knowledge of retail and rental inventory management systems.
• Uphold outstanding and effective visual merchandising and staging standards in all locations.
• Ensure accurate accounting of daily revenues, expenses and inventories.
• Develop and maintain a strong working knowledge of the ski & ride retail/rental industry, understand trends, develop good relations with partners and vendors.
• Ensure all risk management procedures are accomplished in a manner complying with ASTM standards. Implement all necessary procedures for documentation of rental maintenance, testing and tuning in accordance with ASTM procedures, special operating procedures and other best practices.
• Create and drive a sales culture where agents are upselling and sales targets are clearly understood, and accurately reported.
• Work closely with supervisor peers from other divisions to ensure a culture of teamwork, best practices sharing and peer to peer support.
• Support and coach direct reports to ensure the fundamentals of guest service and sales are consistent between all locations and that the teams in every location are working to create a guest environment which is "helpful, animated, and friendly" while assuring sales, service & professional standards are being communicated and upheld.
• Attend any/all resort, divisional, departmental and/or external meetings as needed.
• Present professional appearance and behavior at all times - lead by example, embody our service standards.
• Become a subject matter expert in all Resort Services policies and procedures and be willing & able to assist the frontline wherever and whenever required.
• Responsible for the execution of the Resort Services business plan, employee opinion survey action plan and budgets as they pertain to your specific locations through fiscally responsible management of all aspects of the operation under your direct supervision.
• Sundry duties as they come up and any task assigned by the Resort Services Director.

Other Duties As Assigned

• This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of POWDR-Copper, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.
• Functions as an ambassador of Copper Mountain, modeling and sharing the Copper “culture” with our guests and employees. Upholds the most professional image. Continually strives to exceed our guest’s expectations and create memories for our guests and staff.
• All Leadership team members are expected to participate in the company’s Front Line Assist program to assist in operations as needed, as well as to participate in Leadership events such as meetings, required trainings, and participating in employee dinners/events

Supervisory Responsibilities

• Works with manager on the scheduling of various employee categories to match staffing to business volumes, ensuring excellent service delivery while remaining within budget parameters.
• Responsible for balancing cash over/shorts for all areas & reconciling exception reports.
• Assists with interviewing, hiring, and termination of rental and retail staff.
• Responsible for ensuring all staff receive proper training and periodic performance evaluations as outlined by departmental procedure.
• Responsible for all disciplinary actions and coaching of staff and must ensure they are handled in a timely manner.
• Responsible for the dissemination of all communications to staff regarding any/all resort activities and departmental matters.
• Conducts regular 1:1s with core team members providing growth and development opportunities.
• Accountable for maintaining a professional, clean, organized and welcoming atmosphere at our rental and retail locations.

Personal Attributes

• Works well with people.
• Ability to multi-task.
• Honest and has the highest integrity.
• Able to handle and manage confidential information.
• Enjoy working with and around people.
• Excellent communication skills.
• Team player and proactive leader.
• Positive attitude and foster a positive work environment.
• Open minded and ready to learn new skills.
• Ability to independently problem solve.
• Presents a professional appearance at all times.
• Extremely organized and forward thinking.
• Follows established policies and procedures.
• Can handle a fast paced, potentially high pressure environment.

Basic Requirements

• Must be able to physically move throughout the resort (including potentially skiing/riding on-mountain) comfortably and quickly.
• Must be able to stand for long periods of time.
• Must be able to communicate in English for long periods of time.
• Must be able to lift up to 50 pounds.
• Must be able to ski and/or snowboard.
• Due to the sensitive nature of this position, a criminal background check will be conducted after position is accepted. This background check will be done in accordance with standards enacted under the Fair Credit Reporting Act.
• Must be at least 18 years old

Preferred Experience And Special Skills

• Minimum 3 years’ supervisory experience required.
• Minimum 3 years’ retail or rental experience required.
• Strong leadership, communication and organizational skills required.
• Computer proficiency required and should include MS Office: Word, Excel and PowerPoint.
• Training experience is preferred.
• Previous destination resort experience in a high volume, customer-oriented environment preferred.
• Promotes workplace safety and is knowledgeable with and follows all safety requirements and policies.

POWDR-Copper Mountain, LLC is an equal opportunity employer and that race/color/religion/sex/sexual orientation/gender identity/national origin/disability/protected veterans or any other applicable status protected by state or local law, are not taken into account in any employment decision. We offer competitive benefits, employee housing, and a unique work atmosphere. All of our job opportunities are located at Copper Mountain Resort in Summit County, Colorado. 90 miles west of Denver, we are situated in the heart of Colorado's playground. All candidates must fill out an application to be considered for employment.

Can you see yourself here- Apply now!