About the role
About Queen's University
Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.
We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.
Come work with us!
Job Summary
A Brief Overview
Are you ready to help shape the way Queen's University connects with its community?
Queen's IT Services is seeking a Junior Business Analyst to support the rollout of our Enterprise CRM (ECRM). In this role, you'll be the bridge between technology and people—working with campus partners to enhance recruitment and admissions, improve the student experience, and empower staff with more efficient processes and powerful CRM tools.
You'll bring strong analytical and communication skills to uncover business needs, translate them into clear requirements, and help design practical solutions. Whether it's mapping workflows, analyzing data, or simplifying technical language for diverse stakeholders, your work will drive informed decision-making and lasting impact.
This is a collaborative role where you'll engage with cross-functional teams, track progress, manage risks, and recommend improvements that can be realized through technology. Along the way, you'll gain exposure to enterprise systems, contribute to meaningful digital transformation, and develop your career within a supportive, learning-focused environment.
This position provides expertise to aid in the planning, design and development of technical resources. This position translates business requirements into an implementation plan with clients and members of the team. This position updates project managers, sponsors of progress towards objectives, and ensures issues are logged and resolved.
If you're motivated to problem-solve, eager to learn, and excited to help advance Queen's digital future, we'd love to have you on the team.
Job Description
What you will do
-
Reviews and edits business requirements and processes, and provides regular updates to project managers and client groups.
-
Conducts research, develops detailed queries, and addresses information systems changes and business process improvements.
-
Recommends system and business process improvements on information system and business process issues.
-
Ensures issues are identified, tracked, reported and resolved in a timely manner.
-
Provides user support, and 3rd level help desk support.
-
Ensures updates and changes to any application configurations meet change management and security specifications.
-
Other duties as required in support of the department and/or unit.
Required Education
-
Three-year Community College Diploma or Three-Year Bachelor Degree, or equivalent in an information technology discipline is preferred. In addition, requires trade certification, qualification, or on-going learning to remain ahead of changes in technology or emerging fields.
Required Experience
-
More than 3 years and up to and including 5 years of experience.
-
Experience in client and/or customer experience functions considered an asset.
-
Experience in managing/developing strategic communication plans considered an asset.
-
Experience in data, trend analysis and reporting considered an asset.
-
Experience in platform solutions considered an asset.
Required Licenses and Certifications
-
A CBAP (Certified Business Analyst Professional) certification considered an asset.
-
Consideration may be given to an equivalent combination of education and experience.
Job Knowledge and Requirements
- Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience.
- Provide consultation and advice on non-straightforward and/or complex issues.
- Interaction with others typically requires interpersonal skills and the ability to understand and influence.
- Adapt messages to meet the needs of the intended audience.
- Build relationships, trust and credibility.
- Manage own work and may train and review the work of casual employees, work study students and/or volunteers, to see commitments through to completion.
- Contribute to setting work priorities and direction, supporting the team in achieving goals and objectives.
- Participate in project team meetings and develop individual project plans.
- Lead procedural or technological change within a unit.
- Identify new problems and seek information and input to fully understand the cause of problems.
- Identify opportunities to improve the effectiveness and efficiency of work processes.
- Draw logical conclusions and provides opinions and recommendations.
- Research equity, diversity, accessibility and inclusion resources and best practices relevant to the job and unit operations in order to inform evidence-based planning.
- Commitment to principles of equity, diversity, accessibility, inclusion, Indigenization and human rights for equity deserving groups.
Employment Equity and Accessibility Statement
The University invites applications from all qualified individuals. Queen's is strongly committed to employment equity, diversity, and inclusion in the workplace and encourages applications from Black, racialized persons, Indigenous people, women, persons with disabilities, and 2SLGBTQI+ persons. In accordance with Canadian Immigration requirements, priority will be given to those who are legally eligible to work in Canada.
The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code, including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at hradmin@queensu.ca.
About the role
About Queen's University
Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.
We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.
Come work with us!
Job Summary
A Brief Overview
Are you ready to help shape the way Queen's University connects with its community?
Queen's IT Services is seeking a Junior Business Analyst to support the rollout of our Enterprise CRM (ECRM). In this role, you'll be the bridge between technology and people—working with campus partners to enhance recruitment and admissions, improve the student experience, and empower staff with more efficient processes and powerful CRM tools.
You'll bring strong analytical and communication skills to uncover business needs, translate them into clear requirements, and help design practical solutions. Whether it's mapping workflows, analyzing data, or simplifying technical language for diverse stakeholders, your work will drive informed decision-making and lasting impact.
This is a collaborative role where you'll engage with cross-functional teams, track progress, manage risks, and recommend improvements that can be realized through technology. Along the way, you'll gain exposure to enterprise systems, contribute to meaningful digital transformation, and develop your career within a supportive, learning-focused environment.
This position provides expertise to aid in the planning, design and development of technical resources. This position translates business requirements into an implementation plan with clients and members of the team. This position updates project managers, sponsors of progress towards objectives, and ensures issues are logged and resolved.
If you're motivated to problem-solve, eager to learn, and excited to help advance Queen's digital future, we'd love to have you on the team.
Job Description
What you will do
-
Reviews and edits business requirements and processes, and provides regular updates to project managers and client groups.
-
Conducts research, develops detailed queries, and addresses information systems changes and business process improvements.
-
Recommends system and business process improvements on information system and business process issues.
-
Ensures issues are identified, tracked, reported and resolved in a timely manner.
-
Provides user support, and 3rd level help desk support.
-
Ensures updates and changes to any application configurations meet change management and security specifications.
-
Other duties as required in support of the department and/or unit.
Required Education
-
Three-year Community College Diploma or Three-Year Bachelor Degree, or equivalent in an information technology discipline is preferred. In addition, requires trade certification, qualification, or on-going learning to remain ahead of changes in technology or emerging fields.
Required Experience
-
More than 3 years and up to and including 5 years of experience.
-
Experience in client and/or customer experience functions considered an asset.
-
Experience in managing/developing strategic communication plans considered an asset.
-
Experience in data, trend analysis and reporting considered an asset.
-
Experience in platform solutions considered an asset.
Required Licenses and Certifications
-
A CBAP (Certified Business Analyst Professional) certification considered an asset.
-
Consideration may be given to an equivalent combination of education and experience.
Job Knowledge and Requirements
- Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience.
- Provide consultation and advice on non-straightforward and/or complex issues.
- Interaction with others typically requires interpersonal skills and the ability to understand and influence.
- Adapt messages to meet the needs of the intended audience.
- Build relationships, trust and credibility.
- Manage own work and may train and review the work of casual employees, work study students and/or volunteers, to see commitments through to completion.
- Contribute to setting work priorities and direction, supporting the team in achieving goals and objectives.
- Participate in project team meetings and develop individual project plans.
- Lead procedural or technological change within a unit.
- Identify new problems and seek information and input to fully understand the cause of problems.
- Identify opportunities to improve the effectiveness and efficiency of work processes.
- Draw logical conclusions and provides opinions and recommendations.
- Research equity, diversity, accessibility and inclusion resources and best practices relevant to the job and unit operations in order to inform evidence-based planning.
- Commitment to principles of equity, diversity, accessibility, inclusion, Indigenization and human rights for equity deserving groups.
Employment Equity and Accessibility Statement
The University invites applications from all qualified individuals. Queen's is strongly committed to employment equity, diversity, and inclusion in the workplace and encourages applications from Black, racialized persons, Indigenous people, women, persons with disabilities, and 2SLGBTQI+ persons. In accordance with Canadian Immigration requirements, priority will be given to those who are legally eligible to work in Canada.
The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code, including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at hradmin@queensu.ca.