Application Support Analyst - Core Banking
Top Benefits
About the role
We are hiring for this position out of our Toronto, Vancouver, and Calgary
offices. Successful candidates who apply outside of these areas will be expected to relocate and reside in a location that is within a commutable distance.
Regular business hours are Monday to Friday between 8:00am and 4:30pm, however
this role may require flexibility around start/end times. This role will require you to support a 24/7 environment on call or as needed.
This a 13-month Fixed Term opportunity.
About the Role
In this role, you will provide essential technical support for critical banking
systems, ensuring optimal performance, minimal downtime, and seamless user experiences. You’ll collaborate with cross-functional teams, act as a liaison between business and technical stakeholders, and contribute to system enhancements, documentation, and deployment activities—all while supporting 24/7 operations for our core banking platforms.
About the day-to-day
-
Provide hands-on technical support for business-critical banking systems, ensuring timely resolution of incidents and service requests.
-
Perform system analysis, identify areas for improvement, and implement enhancements to streamline processes and increase efficiency.
-
Monitor application performance and proactively address issues to minimize downtime and optimize performance.
-
Act as a liaison between business stakeholders and third-party technical teams, ensuring clear communication and alignment of objectives.
-
Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
-
Develop and maintain technical documentation, including user guides, process flows, and system configuration details.
-
Participate in technical testing and deployment activities, including coordination of user acceptance testing (UAT) and production releases.
-
Conduct knowledge transfer sessions and provide support to end-users to maximize their understanding and utilization of implemented solutions.
-
Provide 24/7 support (pager) to our critical lines of business to ensure Core Banking meets their SLA of application up time.
About the qualifications
-
Bachelor’s degree/diploma in Computer Science, Information Systems or related field.
-
Over 2 years of work experience in an IT environment with proven experience in application and production support, ideally at a financial institution.
-
Strong technical proficiency with enterprise banking applications and systems.
-
Solid understanding of software development lifecycle (SDLC) and IT service management (ITSM) best practices.
-
Excellent analytical and problem-solving skills, with the ability to troubleshoot complex issues and recommend effective solutions.
-
Effective communication skills, both verbal and written, with the ability to interact professionally with stakeholders at all levels.
-
Proven ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities effectively.
-
Preferred Certification in ITIL, Agile, or related disciplines.
-
Experience with SQL, scripting languages, or business intelligence tools is preferred.
-
Experience with AWS CLI, supporting applications running in a SaaS and PaaS model (both AWS and Azure) is an asset
-
Working experience with ServiceNow, Jira, Confluence – change and incident management is strongly recommended.
-
Knowledge of regulatory compliance and security standards relevant to the Canadian Financial industry.
About us
Peoples Group is a trusted financial services company for the innovators at the
forefront of Canada’s economic future. With offices in Vancouver, Calgary and Toronto, we are driving change by working alongside challenger banks, fintechs, brokers, and merchants to foster a dynamic and competitive financial ecosystem.
Our culture is built on four core behaviors: Grit to Grow, Connect to
Collaborate, Putting Clients First, and Owning the Outcome. We believe people do not simply choose a company to work for—they choose a company that makes a positive impact in the lives of Canadians. Above all, we value people, build meaningful relationships, focus on individual strengths, and approach our work with passion.
About the work environment
Peoples Group offers a flexible and hybrid work environment. In this role you
will work a combination of in-office and remotely from home. Typically, you'll be working regular business hours, Monday to Friday between 8:00am and 4:30pm with flexibility around start/end times.
We offer
-
A hybrid work environment, enabling you to balance your personal and professional life seamlessly.
-
A competitive compensation package.
-
A commitment to your well-being in five key areas: Financial, Physical, Social, Career, and Community.
Hiring process
If your application is selected, you will be invited for a first interview with
one of our Talent Acquisition Business Partners. Depending on the role, interviews may be conducted virtually or in-person. The hiring team will communicate any in-person requirements throughout the process.
Compensation
The expected salary for this role is approximately $70,000.00 - $80,000.00
annually. Actual compensation may vary based on experience, skills, and qualifications.
NOTE: This job posting is for an existing vacancy. Peoples Group is an Equal
Employment Opportunity employer. Please accept our utmost appreciation for your interest; however, only those applicants under consideration will be contacted.
We value and celebrate individuality while fostering an inclusive workplace for
everyone. If there's any way we can support or accommodate you during the selection process, please don't hesitate to let us know.
Not the right fit? Search for Application Support Analyst jobs in Vancouver, British Columbia, Canada
About Peoples Group
Peoples Group has been providing a tailored suite of financial solutions and delivering world-class customer interactions, since 1985. Over the years, we’ve thoughtfully expanded our product and service offerings based on customer needs. We expect to continue this successful journey in the years to come. We have grown substantial market share in the insured commercial lending space and are the leading issuer of prepaid payment cards in Canada, as well as an innovative merchant acquirer. We are an entrepreneurial organization that excels at customizing solutions to fit the needs of our clients. As a trusted partner of many fintechs, we have a proven track record of providing tools and guidance so they can realize their success.
Today, Peoples Group has 455+ employees and operates nationally in Vancouver, Calgary, Toronto and Montreal. Our success comes from our employees who bring our vision and values to life. By valuing people, building relationships, and focusing on strengths, we execute with passion.
And we mean it. We live our vision and values every day by being Trustworthy, Willing, Creative. What does this look like? We believe everyone has strengths that make them unique and are their greatest opportunity for success. We focus on strengths, the strength of our employees, the strength of our customers and build from there.
Focusing on strengths allows our company to be best positioned to build on our other two values: Relationship Building and Passionate Execution. Working at Peoples has a community feeling, where people care about each other and display pride in their work. At Peoples, every employee, at all locations and levels, is empowered to make an impact and contribute ideas.
Similar Jobs
Application Support Analyst - Core Banking
Top Benefits
About the role
We are hiring for this position out of our Toronto, Vancouver, and Calgary
offices. Successful candidates who apply outside of these areas will be expected to relocate and reside in a location that is within a commutable distance.
Regular business hours are Monday to Friday between 8:00am and 4:30pm, however
this role may require flexibility around start/end times. This role will require you to support a 24/7 environment on call or as needed.
This a 13-month Fixed Term opportunity.
About the Role
In this role, you will provide essential technical support for critical banking
systems, ensuring optimal performance, minimal downtime, and seamless user experiences. You’ll collaborate with cross-functional teams, act as a liaison between business and technical stakeholders, and contribute to system enhancements, documentation, and deployment activities—all while supporting 24/7 operations for our core banking platforms.
About the day-to-day
-
Provide hands-on technical support for business-critical banking systems, ensuring timely resolution of incidents and service requests.
-
Perform system analysis, identify areas for improvement, and implement enhancements to streamline processes and increase efficiency.
-
Monitor application performance and proactively address issues to minimize downtime and optimize performance.
-
Act as a liaison between business stakeholders and third-party technical teams, ensuring clear communication and alignment of objectives.
-
Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
-
Develop and maintain technical documentation, including user guides, process flows, and system configuration details.
-
Participate in technical testing and deployment activities, including coordination of user acceptance testing (UAT) and production releases.
-
Conduct knowledge transfer sessions and provide support to end-users to maximize their understanding and utilization of implemented solutions.
-
Provide 24/7 support (pager) to our critical lines of business to ensure Core Banking meets their SLA of application up time.
About the qualifications
-
Bachelor’s degree/diploma in Computer Science, Information Systems or related field.
-
Over 2 years of work experience in an IT environment with proven experience in application and production support, ideally at a financial institution.
-
Strong technical proficiency with enterprise banking applications and systems.
-
Solid understanding of software development lifecycle (SDLC) and IT service management (ITSM) best practices.
-
Excellent analytical and problem-solving skills, with the ability to troubleshoot complex issues and recommend effective solutions.
-
Effective communication skills, both verbal and written, with the ability to interact professionally with stakeholders at all levels.
-
Proven ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities effectively.
-
Preferred Certification in ITIL, Agile, or related disciplines.
-
Experience with SQL, scripting languages, or business intelligence tools is preferred.
-
Experience with AWS CLI, supporting applications running in a SaaS and PaaS model (both AWS and Azure) is an asset
-
Working experience with ServiceNow, Jira, Confluence – change and incident management is strongly recommended.
-
Knowledge of regulatory compliance and security standards relevant to the Canadian Financial industry.
About us
Peoples Group is a trusted financial services company for the innovators at the
forefront of Canada’s economic future. With offices in Vancouver, Calgary and Toronto, we are driving change by working alongside challenger banks, fintechs, brokers, and merchants to foster a dynamic and competitive financial ecosystem.
Our culture is built on four core behaviors: Grit to Grow, Connect to
Collaborate, Putting Clients First, and Owning the Outcome. We believe people do not simply choose a company to work for—they choose a company that makes a positive impact in the lives of Canadians. Above all, we value people, build meaningful relationships, focus on individual strengths, and approach our work with passion.
About the work environment
Peoples Group offers a flexible and hybrid work environment. In this role you
will work a combination of in-office and remotely from home. Typically, you'll be working regular business hours, Monday to Friday between 8:00am and 4:30pm with flexibility around start/end times.
We offer
-
A hybrid work environment, enabling you to balance your personal and professional life seamlessly.
-
A competitive compensation package.
-
A commitment to your well-being in five key areas: Financial, Physical, Social, Career, and Community.
Hiring process
If your application is selected, you will be invited for a first interview with
one of our Talent Acquisition Business Partners. Depending on the role, interviews may be conducted virtually or in-person. The hiring team will communicate any in-person requirements throughout the process.
Compensation
The expected salary for this role is approximately $70,000.00 - $80,000.00
annually. Actual compensation may vary based on experience, skills, and qualifications.
NOTE: This job posting is for an existing vacancy. Peoples Group is an Equal
Employment Opportunity employer. Please accept our utmost appreciation for your interest; however, only those applicants under consideration will be contacted.
We value and celebrate individuality while fostering an inclusive workplace for
everyone. If there's any way we can support or accommodate you during the selection process, please don't hesitate to let us know.
Not the right fit? Search for Application Support Analyst jobs in Vancouver, British Columbia, Canada
About Peoples Group
Peoples Group has been providing a tailored suite of financial solutions and delivering world-class customer interactions, since 1985. Over the years, we’ve thoughtfully expanded our product and service offerings based on customer needs. We expect to continue this successful journey in the years to come. We have grown substantial market share in the insured commercial lending space and are the leading issuer of prepaid payment cards in Canada, as well as an innovative merchant acquirer. We are an entrepreneurial organization that excels at customizing solutions to fit the needs of our clients. As a trusted partner of many fintechs, we have a proven track record of providing tools and guidance so they can realize their success.
Today, Peoples Group has 455+ employees and operates nationally in Vancouver, Calgary, Toronto and Montreal. Our success comes from our employees who bring our vision and values to life. By valuing people, building relationships, and focusing on strengths, we execute with passion.
And we mean it. We live our vision and values every day by being Trustworthy, Willing, Creative. What does this look like? We believe everyone has strengths that make them unique and are their greatest opportunity for success. We focus on strengths, the strength of our employees, the strength of our customers and build from there.
Focusing on strengths allows our company to be best positioned to build on our other two values: Relationship Building and Passionate Execution. Working at Peoples has a community feeling, where people care about each other and display pride in their work. At Peoples, every employee, at all locations and levels, is empowered to make an impact and contribute ideas.