Top Benefits
About the role
LAUNCH YOUR HOSPITALITY CAREER WITH PURPOSE
Our Manager in Training (MIT) program is designed for ambitious individuals who are ready to lead with heart, gain hands-on experience and grow into future leadership roles. Over 18-24 months, this full-time program offers immersive experience in four key Rooms Division departments: Front Desk, Reservations, Night Audit and Housekeeping.
You won’t just observe, you’ll lead! From day one, you’ll take on responsibilities that matter, supported by structured training, direct mentorship, and real-time feedback. This is your opportunity to learn the business inside and out, and become a confident, capable hotel leader.
The MIT position is a unique chance to learn, lead and launch your career at one of Canada’s top resort destinations.
WHY JOIN US?
At Hilton Whistler Resort & Spa we’re passionate about creating exceptional guest experiences. Not just through outstanding service, but by creating heartfelt experiences that guests will remember long after their stay. We believe that when our team members thrive, so does our hospitality. That’s why we foster a workplace where growth, inclusion and recognition are a part of everyday life. Join a team where your passion for hospitality is valued, your ideas are heard, and your career can flourish.
As a Manager in Training, you will receive the following benefits:
- Life & Leisure Program – Incentive paid out every day that you work!
- Competitive hourly wage with additional incentives dependent on department rotation
- Extended Health Benefit Plan
- Retirement Savings Programs
- Complimentary meals in our staff cafeteria
- Free on-site staff parking
- 50% Discount at Cinnamon Bear Restaurant
- Participate in Hilton’s Team Member Travel Program
- Educational Assistance Program - Take courses that will assist with your career development
WHAT WE ARE LOOKING FOR
- Minimum 2 years of front-line hotel experience
- Post-secondary education in hospitality or related field an asset
- A professional, well-groomed image with a friendly and positive attitude
- Strong leadership potential with excellent verbal and written communication
- Highly organized with strong multitasking and administrative skills
- Confident problem-solver with a focus on guest satisfaction and resolution
- Able to lead by example and foster a positive, motivated team culture
- A commitment to completing the full 18 to 24-month program and pursuing a long-term career in hospitality management
WHAT YOU’LL BE DOING – ROTATIONAL RESPONSIBILITIES
FRONT DESK
- Lead daily front office operations as Manager-On-Duty
- Handle guest check-ins, check-outs, room assignments, and payments
- Manage guest concerns and emergencies with professionalism
- Train and mentor new team members
- Support scheduling, performance tracking, and team coaching
- Drive departmental KPIs (upsells, loyalty, guest satisfaction, etc.)
- Respond to guest surveys and online reviews
NIGHT AUDIT
- Supervise overnight operations and manage the Night Team
- Perform nightly financial balancing and reporting
- Resolve guest issues and process late arrivals/walk-ins
- Ensure accuracy of guest folios and group billing
- Liaise with departments to coordinate early check-ins and room status
- Communicate shift updates clearly to morning teams
HOUSEKEEPING
- Lead daily operations in the absence of Housekeeping leadership
- Conduct room inspections and uphold quality standards
- Assign daily tasks and support Room Attendants and Housepersons
- Track out-of-order rooms and ensure timely turnaround
- Lead daily briefings and support shift transitions
- Support supply and inventory management
- Assist with onboarding and daily coaching
RESERVATIONS
- Manage the reservations inbox and third-party platforms
- Respond to rate quotes, changes, cancellations, and payments
- Handle group blocks, rooming lists, and SRP management
- Liaise with Sales and Revenue teams to support group bookings
- Attend Revenue (RevMax) and Sales meetings
- Shadow Reservations, Revenue, and Conference Services Managers
In our commitment to provide a selection process and work environment that is inclusive and barrier free, accommodation will be provided in accordance with the Canadian Human Rights Code. Any special accommodation needs required in order to allow you to participate in the hiring and employment process to your full potential can be arranged in advance by contacting the Hiring Manager to arrange reasonable and appropriate accommodation.
About Hilton
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 24 world-class brands comprising more than 7,600 properties and nearly 1.2 million rooms, in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the nearly 190 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube.
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Top Benefits
About the role
LAUNCH YOUR HOSPITALITY CAREER WITH PURPOSE
Our Manager in Training (MIT) program is designed for ambitious individuals who are ready to lead with heart, gain hands-on experience and grow into future leadership roles. Over 18-24 months, this full-time program offers immersive experience in four key Rooms Division departments: Front Desk, Reservations, Night Audit and Housekeeping.
You won’t just observe, you’ll lead! From day one, you’ll take on responsibilities that matter, supported by structured training, direct mentorship, and real-time feedback. This is your opportunity to learn the business inside and out, and become a confident, capable hotel leader.
The MIT position is a unique chance to learn, lead and launch your career at one of Canada’s top resort destinations.
WHY JOIN US?
At Hilton Whistler Resort & Spa we’re passionate about creating exceptional guest experiences. Not just through outstanding service, but by creating heartfelt experiences that guests will remember long after their stay. We believe that when our team members thrive, so does our hospitality. That’s why we foster a workplace where growth, inclusion and recognition are a part of everyday life. Join a team where your passion for hospitality is valued, your ideas are heard, and your career can flourish.
As a Manager in Training, you will receive the following benefits:
- Life & Leisure Program – Incentive paid out every day that you work!
- Competitive hourly wage with additional incentives dependent on department rotation
- Extended Health Benefit Plan
- Retirement Savings Programs
- Complimentary meals in our staff cafeteria
- Free on-site staff parking
- 50% Discount at Cinnamon Bear Restaurant
- Participate in Hilton’s Team Member Travel Program
- Educational Assistance Program - Take courses that will assist with your career development
WHAT WE ARE LOOKING FOR
- Minimum 2 years of front-line hotel experience
- Post-secondary education in hospitality or related field an asset
- A professional, well-groomed image with a friendly and positive attitude
- Strong leadership potential with excellent verbal and written communication
- Highly organized with strong multitasking and administrative skills
- Confident problem-solver with a focus on guest satisfaction and resolution
- Able to lead by example and foster a positive, motivated team culture
- A commitment to completing the full 18 to 24-month program and pursuing a long-term career in hospitality management
WHAT YOU’LL BE DOING – ROTATIONAL RESPONSIBILITIES
FRONT DESK
- Lead daily front office operations as Manager-On-Duty
- Handle guest check-ins, check-outs, room assignments, and payments
- Manage guest concerns and emergencies with professionalism
- Train and mentor new team members
- Support scheduling, performance tracking, and team coaching
- Drive departmental KPIs (upsells, loyalty, guest satisfaction, etc.)
- Respond to guest surveys and online reviews
NIGHT AUDIT
- Supervise overnight operations and manage the Night Team
- Perform nightly financial balancing and reporting
- Resolve guest issues and process late arrivals/walk-ins
- Ensure accuracy of guest folios and group billing
- Liaise with departments to coordinate early check-ins and room status
- Communicate shift updates clearly to morning teams
HOUSEKEEPING
- Lead daily operations in the absence of Housekeeping leadership
- Conduct room inspections and uphold quality standards
- Assign daily tasks and support Room Attendants and Housepersons
- Track out-of-order rooms and ensure timely turnaround
- Lead daily briefings and support shift transitions
- Support supply and inventory management
- Assist with onboarding and daily coaching
RESERVATIONS
- Manage the reservations inbox and third-party platforms
- Respond to rate quotes, changes, cancellations, and payments
- Handle group blocks, rooming lists, and SRP management
- Liaise with Sales and Revenue teams to support group bookings
- Attend Revenue (RevMax) and Sales meetings
- Shadow Reservations, Revenue, and Conference Services Managers
In our commitment to provide a selection process and work environment that is inclusive and barrier free, accommodation will be provided in accordance with the Canadian Human Rights Code. Any special accommodation needs required in order to allow you to participate in the hiring and employment process to your full potential can be arranged in advance by contacting the Hiring Manager to arrange reasonable and appropriate accommodation.
About Hilton
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 24 world-class brands comprising more than 7,600 properties and nearly 1.2 million rooms, in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the nearly 190 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube.