Competition Number: REQ 7257

**TITLE:**Library Service Coordinator, Evenings

**DIVISION:**Library, Learning & Assessment Centres

**SALARY:**Payband J, starting rate $43.61 per hour

**SCHEDULE:**Monday to Friday, 2:00 pm to 10:00 pm

**HOURS PER WEEK:**35

**LOCATION:**200 King St.E.

**WORK MODALITY:**On-site

**STATUS:**Full-Time Support

**VACANCY:**Replacement

**EFFECTIVE DATE:**Immediately

**CLOSING DATE:**April 10, 2026

Land****Acknowledgement

George Brown Polytechnic is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other.

Equity Statement

George Brown Polytechnic is committed to creating and sustaining an equitable and inclusive learning and working environment. We encourage and actively seek applications from Indigenous, Black, racialized people, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities.

GBP Vision

To be a polytechnic renowned for its inclusion, excellence, relevance, impact, and leadership.

Position Summary:

Under the administrative direction of the Manager, Operations & User Services, and general direction of the Snr. Manager Library Services, the Library Services Coordinator, Evenings is accountable for the daily operations on campus on weekdays from mid-afternoon to closure and supports the staff working during these hours.

Key Responsibilities:

• Co-ordinating tasks and activities at the circulation and help desk to manage traffic flow for efficiency and smooth running of the service.
• Investigating and resolving user difficulties and problems escalated by Snr. User Service Rep and USRs e.g. student is unable to get the MFA set up on their computers or accessing apps anywhere.
• Resolving student concerns/complaints diplomatically and empathetically when escalated by the Snr. User Service Rep or evening staff. Referring irreconcilable complaints and conflicts to the Manager as circumstances require.
• Resolving situations when a user becomes abusive verbally or physically by taking the appropriate action to de-escalate the problem e.g. calming the student down if possible, using the panic button or calling security.
• Advising users of LLC and College Academic Polices, when necessary, such as in the case of a fine dispute, or return of library materials.
• Providing the team with current information and communicating new and ongoing changes and advising staff of current procedures, according to departmental policy.
• Providing training to staff when new processes/services are introduced and guiding them on how to complete tasks or use various technologies.
• Providing training to part-time, full-time and student staff on front line processes (e.g. circulation, printing, and IDM processes and procedures).
• Analyzing procedures and policies in operation meetings.
• Other duties as assigned.

Educational and Experience Requirements:

• Two-year Library and Information Technician diploma from a recognized post-secondary institute.
• Additional requirements: certifications to use specific library systems (e.g. LSP, project management), and Management Fundamental skills.
• Minimum of five (5) years’ experience in an academic library including two years as a senior group leader library technician.

Skills and Attributes:

• Leadership skills to co-ordinate duties of library technicians, User Service reps and operations related to circulation and customer services.
• Advanced knowledge of library principles and standards and expert knowledge of Library technical services and the collection as a whole (equipment, books).
• Advanced knowledge of the LSP related to circulation, security, and user set up such as Alma/Primo; Discovery platforms.
• Advanced knowledge of the inter-relationship of services and facilities in the library such as quiet and group spaces, collections and services, computer spaces and technology.
• Intermediate knowledge of software and systems used by students e.g. 3-D and regular printing, Virtual Reality devices, specialized software, Microsoft Office applications (Teams, Zoom, Word, Excel, Power-point, SharePoint).
• Advanced knowledge of the duties and unique functions involved in the daily operation of the Library Learning Commons and the ability to work under pressure and effectively deal with difficult situations.
• Organizational and administrative skills to effectively manage scheduling for various services, co-ordinate staff duties, provide guidance and training to library staff.
• Knowledge of AODA protocols regarding accessibility in the physical space project mgmt., coordinate staff tasks.
• Ability to deliver reference services in a hybrid environment (online and in-person) and knowledge of library databases and collections at GBP.
• Excellent written and oral communication skills, interpersonal skills, and a strong customer/public service focus.
• Excellent time management, project management, and problem-solving skills.
• As a leader of the evening shift, the ability to train staff and provide guidance, and assistance to less experienced staff.
• Comfortable with the use of technology. Technology certificate or experience is desirable.
• Ability to lift up to and between 20 kg or 44 lbs (i.e., boxes, books, equipment, supplies, etc.).
• Able to travel between campuses and satellite locations for meetings or to monitor services on a weekly basis.
• Demonstrated commitment to uphold the Polytechnic’s priorities on diversity and equity.

Interview process may consist of a practical skills component.

Notes:

• The Polytechnic requires proof of degrees, credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews or offer.
• Priority will be given to internal candidates per our Support Staff Collective Agreement. External candidates are welcome to apply, and their applications will be considered after the internal review is complete. George Brown Polytechnic may keep applications for up to 12 months and may contact you for future opportunities.

About Us:

George Brown Polytechnic prides itself on educating students through real-world learning, in the heart of Toronto. Our faculty and employees make this vision a reality, and we support them by making George Brown a great place to work. See why we are consistently ranked as one of GTA’s top employers.

Why work here?

George Brown Polytechnic offers hybrid work opportunities, a competitive pension plan, generous holiday and vacation time, a tuition assistance program, discounted rates for employees taking Continuing Education courses, and an equitable work environment where everyone matters.

George Brown Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Candidates who require accommodation in the hiring process may contact TalentAcquisition@georgebrown.ca confidentially.

Notice Regarding Employment Postings and Recruitment Fraud

If you become aware of any job postings or employment opportunities advertised on external websites that are not currently listed on George Brown Polytechnic employment website, please report them to hr@georgebrown.ca.

Please note that George Brown Polytechnic maintains a no-fee recruitment policy. At no time will George Brown request payment, fees, or financial information from applicants as part of the recruitment or hiring process.

Applicants are advised to remain vigilant of recruitment-related scams and to rely only on official George Brown communications and postings published on our official employment website.