Ride the next mile with us!

Reporting directly to the Tech Vertical Director, Clients & Consumers, the Technical Product Owner, Clients & Consumers will be responsible for developing the company's technology platforms used to interact with the numerous partners in our business ecosystem (e.g. the hundreds of delivery partners in our network, our 50+ clients, our consumers, etc.). These consist mostly of back-end systems and their related APIs.

Responsibilities

• Act as a main point of contact and reference on the assigned portfolio products across the organization – be seen as a problem solver, able to challenge and influence when needed

• Capture, document and prioritize product requirements with stakeholders from various other departments including Sales, Operations, Finance, Marketing

• Maintain a healthy backlog of features for developers by assembling clear and precise backlog items for the team

• Orchestrate technical analyses with the development team to identify approaches to solving business problems and propose solutions in line with key design considerations

• Work closely with other teams in the vertical and across the development organization to ensure we're building the best products

• Provide visibility and guidance regarding the roadmap progress within the team, to management, as well as stakeholders

• Run Agile/Scrum ceremonies with leadership and a team-player mindset

• Form a highly productive duo with the Engineering Manager on the portfolio products

• Proactively investigate inefficiencies in our systems / processes and suggest improvement opportunities

• Help support efforts to identify and remove technical debt in our existing systems

• Contribute to the establishment and maintenance of a strong documentation corpus for all portfolio platforms

Qualifications

• Bachelor’s or master’s degree in computer science, engineering, or equivalent practical experience

• 4+ years of product management in software environment and passion for solving complex problems – the ideal profile is someone with strong technical acumen and not afraid of conceptual discussions with software engineers

• Experience with Agile methodologies

• Experience delivering complex technology products which require attention to detail

• Strong understanding of modern development practices and planning processes

• Exceptional organizational, analytical and problem-solving skills

• Demonstrated ability to define, measure and analyze processes to identify improvement opportunities

• A strong taste for innovative projects and a will to learn new technologies / test out new ideas

• Experience with cloud platforms (Azure, AWS, etc.) and common development paradigms (git, APIs, etc.)

• Working knowledge of modern application architecture

• Solid documentation skills and backlog grooming skills

• Ability to drive the team to success and create bonds with developers, QA, etc.

Assets

• Certified as a Product Owner, Scrum Master or PMP

• Experience in the Logistics Sector

• Experience in Client facing roles

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations.

Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.

At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.