Position: Operations Representative - Pensions Services

Position Type: Six (6) Full-time, Temporary, Included [Internal/External]

Ending on or before March 31, 2026

Location: Edmonton

Classification: T/AS III

Salary Range: $50,709.00 to $61,205.00

Closing Date: September 9, 2025, at 11:59 pm MT

If you have an analytical mind

and a love of problem solving,

this is the place for you!

What you’re passionate about

You wear a critical thinking cap and have an aptitude for numbers and financial concepts. You’re a good communicator and aren’t afraid to ask questions. You believe that collaboration is the most effective way to achieve goals. Reviewing benefit calculations — and sometimes wearing your detective hat — are required! You have strong skills in customer service and understand the sensitivity required for financial transactions. No matter which hat you’re wearing, there’s no detail too small for your keen eye’s attention!

A typical day for the Operations Representative

• Process initial and re-executed benefit requests, including manual calculations and actioning of Quality Assurance Modules (QAMs)
• Verification of benefit request workflows
• Plan, execute, process, verify and manage data integrity for both scheduled and ad hoc batch processes
• Interact daily with internal peers and potentially communicate with external members or financial institutions
• Manage incoming and outgoing mail including routing, assignment and identification/correction of anomalies in administrative materials
• Manage returned mail in accordance with guidelines and applicable processes
• Update member, pensioner and corporate information records beyond basic data entry
• Use programs and software such as Microsoft Office and other pension administration tools to identify and validate data preparation of externally circulated materials, both one-off and batch scenarios, not limited to identifying applicable content in accordance with APS’ approved style guide
• Collaborate with various business units including the Member Services Centre, Employer Services and other production teams to obtain information required to complete client requests.

What you bring

• Certificate or diploma in business or finance is desirable
• 1-2 years of experience in a business or financial institution where calculations are performed, policies and procedures are followed, and a client focus exists
• Aptitude for mathematical and financial concepts
• Proficiency in Microsoft Office applications
• Knowledge of specific benefits and pension plans is an asset
• Excellent communication skills, written and verbal
• Knowledge of pension legislation and policies is desirable
• Enrollment in the Pension Plan Administration Certificate (PPAC) is an asset

Why choose APS

APS is made up of hard-working, respectful and talented people who understand and invite diversity to the workplace. We take pride in holding ourselves accountable and continuing to meet or exceed service levels for plan members, pensioners and employers. We ensure they receive quality services because they—along with our people—are the reason we endure and succeed.

And it sure feels good helping hard-working Albertans receive their well-deserved pensions.

What APS has to offer

• Defined benefit pension plan
• Community-minded workplace with a friendly team environment
• Vacation starting at 15 days per year, 13 statutory holidays, personal days, plus office closure between Christmas and New Year’s Day
• Competitive benefit package featuring extended health and dental benefits and a 100% employer-paid flexible spending account
• In-house training programs, extensive career development and coaching program, access to external education opportunities and wellness programs
• Discount programs through various partner agencies