Description

Job Title: Tier 1 Application Support Specialist – Salesforce Platform

Department: Social Development

Location: New Brunswick (100% remote, must sit in Canada, between Nova Scotia and Ontario)

Reports To: Support Supervisor

Position Summary

Seeking a detail-oriented and customer-focused Tier 1 Support Specialist to provide frontline technical support for staff using the Salesforce platform.

Key Responsibilities

Salesforce Support

Provide Tier 1 technical assistance to staff using Salesforce for case management, reporting, and service delivery.

• Troubleshoot user issues, perform basic configurations, and escalate complex problems as needed.
• Monitor and respond to support chat inquiries related to Salesforce usage.
• Ticket & Appointment Management
• Manage incoming support tickets, ensuring accurate documentation and timely resolution.
• Coordinate and schedule appointments with users for one-on-one support or walkthroughs.
• Work closely with the support team and supervisor to share insights and improve support processes.
• Attend team huddles to stay informed about new Salesforce features and departmental enhancements.
• Assist in training staff on Salesforce functionality and best practices.
• Contribute to the development and maintenance of user guides and support documentation.

Skills & Qualifications

Bilingual: French and English.

Experience providing IT Support using Salesforce.

Healthcare and/or Governemnt experience (considered an asset)

Strong communication and interpersonal skills.

Ability to multitask and prioritize in a fast-paced, service-driven environment.

Experience Level

Entry Level

Pay And Benefits

The pay range for this position is $25.00 - $30.00/hr.

Workplace Type

This is a fully remote position.

À propos de TEKsystems et TEKsystems Global Services

Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de l’entreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d’Allegis Group. Découvrez d’autres informations à TEKsystems.com.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.