Client Services Clerk
About the role
Client Services Clerk
Full Time Support Staff -2 month contract
Reporting to the Manager, Client Services, the Client Services Clerk is the main point of contact for faculty, staff, students, and external clients requiring IT support and services. The Client Services Clerk will extend the Help Desk hours of operation by providing basic after-hours IT support during evenings and weekends. Working closely with the entire UTS team, this position prioritizes and escalates IT requests using the Help Desk ticketing system, playing a vital role in identifying widespread IT issues for quick remediation by the UTS team. This position is also responsible for general technical troubleshooting for employees and students, responding to Help Desk tickets, walk-in, phone, and email requests, and basic audio-visual classroom support needs.
The successful candidate will possess a two-year community college diploma, preferably in office administration, combined with basic information technology knowledge, along with at least one year of relevant work experience in client service support, preferably in an academic environment.
This position is classified at Wage Grade 30, with a wage range from $24.09 per hour (Step 1) to $30.50 per hour (Step 9), based on a 35‑hour work week. Placement within the salary range will be determined based on factors such as market conditions, internal equity, and the candidate’s relevant experience, skills, and qualifications.
Please submit your letter of application and resume in one document, via email to careers@nipissingu.ca by 4:00 p.m., March 31, 2026.
Job Types: Full-time, Fixed term contract
Contract length: 2 months
Pay: $24.09-$30.50 per hour
Expected hours: 35 per week
Work Location: In person
Not the right fit? Search for Client Services Clerk jobs in North Bay, ON
About Nipissing University
While the roots of Nipissing University extend back to the 1900's with the North Bay Normal School, Nipissing University College was formed in 1967 as an affiliate of Laurentian University. Nipissing University received its charter as an independent University in 1992. Today, Nipissing is proud to be a primarily undergraduate university with a reputation for excellence in teacher education, arts, science and professional programs. Students will find themselves in a high quality academic environment that is student-focused and based on personal teaching practices, innovative approaches to learning, and a growing research culture. Nipissing is committed to playing a positive role in the educational, social, cultural and economic life in all of the communities it serves.
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Client Services Clerk
About the role
Client Services Clerk
Full Time Support Staff -2 month contract
Reporting to the Manager, Client Services, the Client Services Clerk is the main point of contact for faculty, staff, students, and external clients requiring IT support and services. The Client Services Clerk will extend the Help Desk hours of operation by providing basic after-hours IT support during evenings and weekends. Working closely with the entire UTS team, this position prioritizes and escalates IT requests using the Help Desk ticketing system, playing a vital role in identifying widespread IT issues for quick remediation by the UTS team. This position is also responsible for general technical troubleshooting for employees and students, responding to Help Desk tickets, walk-in, phone, and email requests, and basic audio-visual classroom support needs.
The successful candidate will possess a two-year community college diploma, preferably in office administration, combined with basic information technology knowledge, along with at least one year of relevant work experience in client service support, preferably in an academic environment.
This position is classified at Wage Grade 30, with a wage range from $24.09 per hour (Step 1) to $30.50 per hour (Step 9), based on a 35‑hour work week. Placement within the salary range will be determined based on factors such as market conditions, internal equity, and the candidate’s relevant experience, skills, and qualifications.
Please submit your letter of application and resume in one document, via email to careers@nipissingu.ca by 4:00 p.m., March 31, 2026.
Job Types: Full-time, Fixed term contract
Contract length: 2 months
Pay: $24.09-$30.50 per hour
Expected hours: 35 per week
Work Location: In person
Not the right fit? Search for Client Services Clerk jobs in North Bay, ON
About Nipissing University
While the roots of Nipissing University extend back to the 1900's with the North Bay Normal School, Nipissing University College was formed in 1967 as an affiliate of Laurentian University. Nipissing University received its charter as an independent University in 1992. Today, Nipissing is proud to be a primarily undergraduate university with a reputation for excellence in teacher education, arts, science and professional programs. Students will find themselves in a high quality academic environment that is student-focused and based on personal teaching practices, innovative approaches to learning, and a growing research culture. Nipissing is committed to playing a positive role in the educational, social, cultural and economic life in all of the communities it serves.