One of the primary goals Randstad Digital is to create a true team of specialists to support the client and the consultants assigned to that client. A vital member of that team is the Client Enablement Manger (CEM). This dedicated resource will strengthen client relationships by ensuring compliance to all administrative related tasks and enhanced consultant and team support on site. This role will require full-time dedication to the account(s) driven by the growing requirements of the client needs and consulting base. Note that this role also could be done off-site or on-site, with a strong preference for on-site time to help create a direct relationship between the CEM and the client(s).

Duties and Responsibilities

Understanding that each client’s requirements will drive customization of this role, the CEM’s responsibilities will coalesce around the following three areas. Note that it will be determined with the Industry Vertical and/or Account Team which of these areas will be leveraged initially, which can be targeted for future integration, and which, if any, are not suitable for their specific client environment:

Client Administrative/ Operational Support:

• Assist with Work Orders (WO)/ Statements of Work (SOW) required by the client for consultant engagements.
• Manage SLA and other reporting required by the client.
• Take part in monthly/ quarterly client reviews to support the above areas

Initial Consultant Support:

• Assist with candidate interview scheduling, and with the Sales/Recruiting teams as primary, also with interview walk-ins.
• Client-specific consultant onboarding requirements.
• With the Sales team as primary, assist with consultant first day requirements when needed.
• Coordination of a Randstad Digital “Welcome Wagon” kit for the consultant.

Ongoing Consultant Support:

• Coordinate monthly and quarterly consultant and client events
• Proactive consultant touch-bases on a TBD occurrence
• Reactive consultant touch-bases through weekly, on-site “office hours”.
• Actively monitor ongoing WOs/ SOWs end dates, etc. to drive the extension process, or to allow for proactive transition by the consultant into another role (where appropriate). For this, will be responsible for supporting the Sales Team communication to the client and for direct communication with the consultant (eg, wanted to let you know we’re working on an extension for you).
• Assist Sales and Recruiting teams in securing client approved time cards from consultants with late/delayed timecard submissions weekly
• Assist with ends/terminations (eg. walking talent off client site, collecting client badges, equipment)

Client Support

• Assist the Sales Team with any soft selling on client meetings
• Work with Sales/Recruiting teams on recruiting lifecycle, onboarding, and performance maintenance
• Willingness to drive business and have a proactive sales approach

Why Randstad Digital?

• Hybrid work environment; minimum of 2 days per week in office
• Wellness spending account and an ergonomic reimbursement program to equip your home office
• Randstad has been named one of Canada's Best Workplaces by Great Places to Work for more than 10 consecutive years, and one of the Best Workplaces for Women
• 3 weeks (15 days) of paid vacation during the first 12 months, plus additional care days and corporate holidays
• Work in a dynamic atmosphere, where every day is different and the challenges are varied
• The chance to progress within an authentic, supportive and growing organization
• A collaborative and participative leadership style

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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