Purpose:

The Residential Revenue & Lease Specialist provides exceptional customer service to residents, clients and internal business partners while ensuring accurate and efficient administration of rent collection, lease administration, and legal documentation. This role operates in a high-volume, deadline-driven environment and collaborates closely with operations, accounting, leasing and marketing teams.

Key Responsibilities:

Customer Service Relations:

• Deliver outstanding customer service to residents, clients and internal stakeholders. Addressing all concerns within a 24-48 hour period; ensuring the resident/client is satisfied with the outcome; documenting the resolution.
• Communicate effectively and professionally with residents, clients and colleagues, addressing inquiries and concerns.
• Escalate complaints to the appropriate Manager as needed.
• Manage a high volume of phone calls and emails.

General Administration:

• Prepare documents to support due diligence for potential property sales.
• Maintain precise electronic filing of all relevant documents.
• Maintain accuracy and attention to detail while managing competing priorities in a fast‑paced, high‑volume portfolio**.**

Resident Payment Administration:

• Collect and process rental payments, prepare bank deposits, and ensure accurate record-keeping.
• Set up Pre-Authorized Payments (PAP) through Property Vista.
• Prepare and distribute weekly collection letters.
• Provide Accounts Receivable (AR) updates to Property Managers and Site Staff on a weekly basis.
• Conduct proactive phone call/email follow‑ups to tenants in arrears.

Legal Administration:

• Prepare and manage legal notices (e.g., N4, N5, N6, N7, N8) as per the Residential Tenancies Act.
• Coordinate legal filings with the paralegal (e.g., L1, L2 forms) in a timely manner
• Interpret and action LTB orders by monitoring tenant compliance orders and payment plans.
• Enforce LTB orders and manage collections for past tenants
• Assisting the residents to understand their notice of rent increase (Form N1/N2).

Rent Administration:

• Run and verify monthly rent billings in Yardi.
• Add and update tenant charges for parking, lockers, legal fees or other items.
• Prepare and distribute annual tax receipts.
• Review tenant ledgers for discrepancies, arrears patterns, and required actions.

Leasing Administration:

• Process rental applications, including employment verifications, landlord references, and credit checks.
• Set up and maintain resident lease information in Yardi and prepare lease packages.
• Ensure timely receipt of executed lease documents.
• Coordinate tenants move-in processes, including utility account setups
• Coordinate move-out processes, including processing N9 and/or N11’s

Resident Portal Support:

• Input tenant insurance details and provide security codes for portal access.
• Respond to communication tickets.
• Offer basic technical support to tenants and staff.

Scope of work:

Reporting Structure: Reports to the Senior Manager, Residential Property Administration.

Portfolio Responsibility: Provides administrative support for a residential portfolio of approximately 1,200 suites.

Collaboration: Works closely with Residential Clients, Property Managers, Leasing Specialists, Operational Staff, and Residential Property Accountants to support day-to-day operations.

Tenant Interaction: Works from the corporate office while maintaining frequent contact with residents through phone and email in a high-volume environment.

Qualifications:

Education:

• High school diploma required; a college diploma or degree is preferred (hospitality, business administration, or a related field considered an asset).
• Working knowledge of the RTA is required for this role.

Experience:

• Minimum 2 years of experience in leasing and property administration.
• Experience administering a residential portfolio of at least 800 suites.
• Experience with Yardi Voyager is required.
• Experience with Property Vista and/or Rent Café is preferred.
• Demonstrated experience preparing N4 notices is required.
• Experience managing high-volume portfolios.
• Preferred: Experience coordinating legal filings (e.g., L1 and L2 forms) from start to finish.
• Preferred: Exposure to actioning LTB orders and managing high-volume legal workflows.

Skills and Abilities:

• Demonstrates SKPM’s values of trust, honesty, integrity, and respect.
• Strong knowledge of residential property administration.
• Proficiency in Word, Excel, PowerPoint, Microsoft Outlook, and property management software.
• Excellent judgment and decision-making skills.
• Strong organizational and time management skills.
• Exceptional communication and relationship-building abilities.
• Commitment to providing excellent customer service.
• Open to process improvements and change.
• Ability to follow structured processes accurately

Thank you for your interest in Sterling Karamar Property Management. This position is an active vacancy.

Please note that applications from all interested individuals are appreciated; however, we will only contact candidates that are selected for advancement.

Sterling Karamar Property Management values diversity in the workforce and is an equal opportunity employer. We welcome and encourage applications from people with disabilities and offer reasonable accommodation upon request for candidates taking part in all aspects of the selection process.

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