Job Description:

The Abilities Consultant plays a vital role in supporting employee health, recovery, and reintegration into the workplace following medical absences. Operating within the People Health and Wellbeing Department, this position is responsible for the proactive management of abilities-related cases, including medical leave, return-to-work planning, and workplace accommodations. The Abilities Consultant works in partnership with employees, leaders, and care providers to create personalized, respectful, and effective plans that support employee recovery, promote workplace inclusion, and contribute to a healthy and productive work environment. With a strong foundation in disability management standards and a commitment to confidentiality, the Abilities Consultant ensures that all practices align with current legislation, internal policies, and industry best practices.

Education:

• Bachelor’s Degree in a health sciences discipline
• Certified Disability Management Professional, or commitment to attain within 3 years

Experience:

• Minimum of five years of recent experience in acute care setting
• Minimum two years of recent experience in Abilities/Disabilities Management or related field
• Demonstrated understanding of, compliance with, and practice in accordance with relevant legislation, code of ethics, practice standards, workplace policies and procedures, human rights legislation, and other municipal, provincial and federal legislation applicable to the workplace
• Demonstrated competency with Microsoft Outlook, Microsoft Office, and healthcare electronic documentation systems and applications
• Experience using Parklane an asset
• Experience using Human Resources information systems an asset

Competencies:

• Proven expertise across all nine domains of the Occupational Standards in Disability Management.
• Exceptional verbal and written communication skills.
• Strong decision-making and problem-solving abilities, with a demonstrated ability to influence outcomes effectively.
• Ability to manage multiple priorities independently with attention to detail and consistent follow-through.
• Demonstrated reliability, accountability, and commitment to high performance.
• Professionalism in interactions with employees, leaders, and external service providers, using tact and diplomacy.
• Flexibility and resilience in a fast-paced work environment.

Responsibilities:

• Provide proactive case management for employees experiencing non-occupational and occupational related medical absences and accommodations, ensuring timely, supportive, and coordinated return-to-work planning.
• Partner with leaders and relevant team members to develop and implement modified duties, accommodations, and safety plans tailored to individual needs.
• Ensure all practices align with current legislation, regulatory standards, and recognized guidelines (e.g. WSIA, collective agreements).
• Maintain accurate records and metrics related to case management activities.
• Monitor changes in legislation, collective agreements, and benefit programs, integrating updates into program operations.
• Coordinate with external providers including the Workplace Safety and Insurance Board (WSIB) as needed.
• Develop and maintain policies, procedures, and documentation that support consistent and effective abilities management practices.
• Contribute to department-wide initiatives that enhance employee health, safety, and wellbeing.
• Exhibit the core values of Royal Victoria Regional Health Centre: Team Up, Be Kind, Do Great Things, Inspire Trust, Be Bold