Property Solutions Manager
About the role
Accomsure is the first Canadian full service Additional Living Expenses (ALE) Specialist. Accomsure manages the short term and long-term ALE requirements for policyholders allowing the policyholder the ability to focus on their basic needs while freeing up adjusters and Insurance Companies to focus on the claim.
We provide assurance and peace of mind for policyholders and adjusters during catastrophic events (i.e. Fire, Water, Flood damage), getting them back to normality as soon as possible.
Job Description: Property Solutions Manager
The Property Solutions Manager is responsible for driving operational performance and revenue outcomes in Accomsure through solution selling objectives. This role leads the team that translates claim requirements into tailored, cost-effective property solutions and other ALE service solutions, balancing customer needs, policy budgets, and profitability. The Property Solutions Manager also oversees the sourcing and negotiation of independent suppliers, ensuring competitive pricing and reliable service delivery. By combining financial acumen, operational leadership, and problem-solving capability, this position ensures Accomsure delivers exceptional outcomes for displaced policyholders while maintaining strong business performance.
Job Responsibilities:
Sourcing & Supplier Management
- Maximize preferred vendors HUB to achieve utilization objectives & partner fulfillment targets.
- Source independent housing providers and service vendors when internal inventory does not meet claim needs.
- Negotiate with suppliers to secure the most favorable rates, terms, and service levels.
- Work with the Vendor Management team to build and maintain a diverse network of reliable vendors and partners to ensure flexible, scalable sourcing capacity.
- Continuously evaluate vendor performance and cost competitiveness, sharing feedback with the Vendor Management Team to enhance the relationship.
Revenue Management
- Analyze claims and strategically position available housing and service solutions to maximize service delivery and business opportunity.
- Oversee pricing, negotiation, and selection strategies to ensure solutions align with both client expectations and internal performance objectives.
- Track key performance metrics (i.e. cost-to-placement ratios, time to placement, cost per claim) and identify opportunities for improvement
- Collaborate with Operations and Finance teams to forecast and manage profitability trends.
Operations & Risk Mitigation
- Oversee the end-to-end solution process to ensure accuracy, speed, and compliance with policy coverage.
- Navigate and troubleshoot issues that arise during placements (e.g., property concerns, client dissatisfaction, vendor disputes) in a manner that minimizes liability for Accomsure.
- Apply strong problem-solving and critical-thinking skills to assess issues, identify root causes, and implement solutions that protect company interests and maintain service quality.
- Demonstrate an understanding of applicable governing laws, including Residential Tenancy Acts and other housing regulations , to ensure compliant interactions with landlords, property managers, and clients.
- Proactively navigate potential legal or contractual risks related to accommodations and take steps to minimize exposure or disputes.
- Develop and implement standard operating procedures for issue resolution and de-escalation.
- Ensure that all placement decisions prioritize safety, service quality, and adherence to contractual obligations.
Leadership & Collaboration
- Lead, mentor, and develop a team of sourcing and placement specialists focused on both operational excellence and financial performance.
- Partner cross-functionally with Claims Management, Finance, and the broader Sales teams to deliver seamless claim outcomes.
- Contribute insights to product strategy and process improvement initiatives aimed at increasing efficiency, customer satisfaction, and profitability.
Education & Qualifications Required:
Education & Experience
- Bachelor’s degree in Business, Commerce, Operations Management, or a related field (MBA or equivalent experience an asset).
- 5+ years of experience in product, operations, or account management roles — ideally within insurance real-estate, property management (housing), hospitality, or procurement sectors.
- Proven experience in revenue management, with a track record of meeting profitability and cost-reduction goals.
- Strong background in vendor sourcing and negotiation, with demonstrated success in building and managing supplier relationships.
- Experience leading teams in fast-paced, service-oriented environments where operational accuracy and customer satisfaction are critical.
Technical & Analytical Skills
- Strong financial and analytical skills; comfortable interpreting cost structures, and profitability metrics.
- Proficiency with CRM (HubSpot) and database systems for managing inventory, claims, and vendor records.
- Intermediate to advanced Excel (or equivalent) skills for margin tracking and reporting.
Leadership & Interpersonal Skills
- Excellent communication and negotiation skills, capable of influencing both customers and suppliers toward win-win outcomes.
- Proven ability to lead, motivate, and coach team members toward performance goals.
- Strong problem-solving and decision-making abilities; able to handle complex, high-pressure situations while minimizing company risk.
- High degree of professionalism, accountability, and attention to detail.
Core Attributes
- Charismatic, strategic thinker with a commercial mindset and a passion for driving efficiency and profitability.
- Customer-centric but financially disciplined - capable of balancing empathy with business objectives.
- Adaptable, resourceful, and proactive in addressing operational challenges and improving processes.
Note: This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the position. The company reserves the right to revise the functions and duties of the position or to require that additional or different tasks be performed.
Property Solutions Manager
About the role
Accomsure is the first Canadian full service Additional Living Expenses (ALE) Specialist. Accomsure manages the short term and long-term ALE requirements for policyholders allowing the policyholder the ability to focus on their basic needs while freeing up adjusters and Insurance Companies to focus on the claim.
We provide assurance and peace of mind for policyholders and adjusters during catastrophic events (i.e. Fire, Water, Flood damage), getting them back to normality as soon as possible.
Job Description: Property Solutions Manager
The Property Solutions Manager is responsible for driving operational performance and revenue outcomes in Accomsure through solution selling objectives. This role leads the team that translates claim requirements into tailored, cost-effective property solutions and other ALE service solutions, balancing customer needs, policy budgets, and profitability. The Property Solutions Manager also oversees the sourcing and negotiation of independent suppliers, ensuring competitive pricing and reliable service delivery. By combining financial acumen, operational leadership, and problem-solving capability, this position ensures Accomsure delivers exceptional outcomes for displaced policyholders while maintaining strong business performance.
Job Responsibilities:
Sourcing & Supplier Management
- Maximize preferred vendors HUB to achieve utilization objectives & partner fulfillment targets.
- Source independent housing providers and service vendors when internal inventory does not meet claim needs.
- Negotiate with suppliers to secure the most favorable rates, terms, and service levels.
- Work with the Vendor Management team to build and maintain a diverse network of reliable vendors and partners to ensure flexible, scalable sourcing capacity.
- Continuously evaluate vendor performance and cost competitiveness, sharing feedback with the Vendor Management Team to enhance the relationship.
Revenue Management
- Analyze claims and strategically position available housing and service solutions to maximize service delivery and business opportunity.
- Oversee pricing, negotiation, and selection strategies to ensure solutions align with both client expectations and internal performance objectives.
- Track key performance metrics (i.e. cost-to-placement ratios, time to placement, cost per claim) and identify opportunities for improvement
- Collaborate with Operations and Finance teams to forecast and manage profitability trends.
Operations & Risk Mitigation
- Oversee the end-to-end solution process to ensure accuracy, speed, and compliance with policy coverage.
- Navigate and troubleshoot issues that arise during placements (e.g., property concerns, client dissatisfaction, vendor disputes) in a manner that minimizes liability for Accomsure.
- Apply strong problem-solving and critical-thinking skills to assess issues, identify root causes, and implement solutions that protect company interests and maintain service quality.
- Demonstrate an understanding of applicable governing laws, including Residential Tenancy Acts and other housing regulations , to ensure compliant interactions with landlords, property managers, and clients.
- Proactively navigate potential legal or contractual risks related to accommodations and take steps to minimize exposure or disputes.
- Develop and implement standard operating procedures for issue resolution and de-escalation.
- Ensure that all placement decisions prioritize safety, service quality, and adherence to contractual obligations.
Leadership & Collaboration
- Lead, mentor, and develop a team of sourcing and placement specialists focused on both operational excellence and financial performance.
- Partner cross-functionally with Claims Management, Finance, and the broader Sales teams to deliver seamless claim outcomes.
- Contribute insights to product strategy and process improvement initiatives aimed at increasing efficiency, customer satisfaction, and profitability.
Education & Qualifications Required:
Education & Experience
- Bachelor’s degree in Business, Commerce, Operations Management, or a related field (MBA or equivalent experience an asset).
- 5+ years of experience in product, operations, or account management roles — ideally within insurance real-estate, property management (housing), hospitality, or procurement sectors.
- Proven experience in revenue management, with a track record of meeting profitability and cost-reduction goals.
- Strong background in vendor sourcing and negotiation, with demonstrated success in building and managing supplier relationships.
- Experience leading teams in fast-paced, service-oriented environments where operational accuracy and customer satisfaction are critical.
Technical & Analytical Skills
- Strong financial and analytical skills; comfortable interpreting cost structures, and profitability metrics.
- Proficiency with CRM (HubSpot) and database systems for managing inventory, claims, and vendor records.
- Intermediate to advanced Excel (or equivalent) skills for margin tracking and reporting.
Leadership & Interpersonal Skills
- Excellent communication and negotiation skills, capable of influencing both customers and suppliers toward win-win outcomes.
- Proven ability to lead, motivate, and coach team members toward performance goals.
- Strong problem-solving and decision-making abilities; able to handle complex, high-pressure situations while minimizing company risk.
- High degree of professionalism, accountability, and attention to detail.
Core Attributes
- Charismatic, strategic thinker with a commercial mindset and a passion for driving efficiency and profitability.
- Customer-centric but financially disciplined - capable of balancing empathy with business objectives.
- Adaptable, resourceful, and proactive in addressing operational challenges and improving processes.
Note: This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the position. The company reserves the right to revise the functions and duties of the position or to require that additional or different tasks be performed.