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Guest Experience Administrator

CIBC Mellon2 days ago
Toronto, Ontario
Mid Level
full_time

About the role

Responsibilities

  • Receives and greets clients/visitors at the reception desk and directs them to the appropriate CIBC Mellon staff member(s), including initiating sign-in as per appropriate security processes.
  • Operates multi-line phone, directing incoming calls to appropriate sources.
  • Creates internal meeting room bookings upon request.
  • Works alongside the Hospitality and Events Coordinator to assist event hosts with menu selection for catering and placing catering orders as needed.
  • Coordinates and communicates with Office Services to arrange to set-ups and clean-ups of meeting rooms based on event host requirements.
  • Tracks, logs and processes orders, chargebacks, invoices while maintaining pertinent records and files.
  • Provides event-related assistance in various short-term assignments.
  • Supports the Corporate Communications and Marketing team with logistical and administrative tasks.
  • Opens and closes reception.
  • Acts as primary back-up for the Hospitality and Events Coordinator for scheduled breaks and time-off.
  • Supports the Executive Assistant (EA) team with administration for leadership team members including EA back-up support, organization chart updates, weekly calendaring and mailouts, datapriv, distribution lists, travel arrangements, expenses

Qualifications

  • Completion of high school (recognized diploma).
  • Minimum 1 year experience in an office environment (administrative capacity/reception).
  • Proficiency with common PC applications (Microsoft Office); data entry.
  • Ability to deal with internal and external clients in a professional manner.
  • Excellent verbal communication skills; ability to multi-task (at any one time may be answering phones, greeting guests, etc.)

About CIBC Mellon

Financial Services
1001-5000

CIBC Mellon is dedicated to helping Canadian institutional investors and international institutional investors into Canada service their financial assets throughout the investment lifecycle. Founded in 1996, CIBC Mellon is 50-50 jointly owned by The Bank of New York Mellon Corporation (BNY) and Canadian Imperial Bank of Commerce (CIBC). CIBC Mellon delivers informed investment services for investment funds, pension plans, insurance companies, banks, foundations, endowments, corporations, and global financial institutions whose clients invest in Canada. As at June 30, 2024, CIBC Mellon had more than C$2.8 trillion in assets under custody and/or administration. CIBC Mellon is part of the BNY network, which as at June 30, 2024 had US$49.5 trillion in assets under custody and/or administration. CIBC Mellon is a licensed user of the CIBC trade-mark and certain BNY trade-marks, is the corporate brand of CIBC Mellon Global Securities Services Company and CIBC Mellon Trust Company, and may be used as a generic term to refer to either or both companies.

CIBC Mellon is a licensed user of the CIBC trademark and certain BNY trademarks, is the corporate brand of CIBC Mellon Global Securities Services Company Inc and CIBC Mellon Trust Company and may be used as a generic term to refer to either or both companies.