Patient Services Partner - Transitional Care Unit - Regular Part-time 2025-15478
About the role
Looking for a dynamic individual to join the new CG-TCU team working in collaboration with the Emergency Department.
Working with the professional team, the Patient Service Partner (PSP) participates in the caring of patients by providing a variety of support services to the team and patients. Participates as a member of the team in a manner that reflects the Hospital philosophy and mission of service and promotes and maintains good public
Relations with patients, visitors and Hospital staff. PSP working in the CG-TCUwill be required to assist with patient care. The main roles and responsibilities include but are not limited to assisting in comfort and activities of daily living, supporting meal time activities and some stocking and maintenance of the physical space. The PSP will be a liaison with the medical team and the patient and family. Strong advocacy skills for the needs of this patient population are a requirement.
The CG-TCU PSP(s) will report directly to the Emergency Department PCM.
Qualifications/Skills:
- PSW (Personal Support Worker) certificate required
- Minimum Grade 11 or equivalent as recognized by the Province of Ontario Ministry of Education
- Infection Prevention and Control Certificate required
- Ability to read and write English
- Two (2) years of related health care experience
- Previous acute care experience preferred
- Recent PSP experience required
- Must be accustomed to high patient acuity and turn over
- Excellent communication and interpersonal skills
- Proven ability to work under pressure and to handle various tasks within a limited time frame
- Flexibility and willingness to take direction
- Must have attended WHMIS training
- Must be prepared and able to use all personal protective equipment
- Liaises with patients and visitors on a regular basis demonstrating excellent customer service
About Sunnybrook Health Sciences Centre
From our beginnings as a hospital for Canadian veterans, Sunnybrook has flourished into a fully affiliated teaching hospital of the University of Toronto, evolving to meet the needs of our growing community.
Today, with 1.3 million patient visits each year, Sunnybrook has established itself across three campuses and is home to Canada's largest trauma centre.
Sunnybrook's groundbreaking research changes the way patients are treated around the world. Our over 200 scientists and clinician-scientists conduct more than $100 million of breakthrough research each year. Tomorrow, we will discover ways to treat the untreatable.
Our mission is to care for our patients and their families when it matters most.
Our vision is to invent the future of health care.
Our values are: excellence, collaboration, accountability, respect and engagement.
See Sunnybrook's ambitious plan to invent the future of health care: sunnybrook.ca/strategicplan
Patient Services Partner - Transitional Care Unit - Regular Part-time 2025-15478
About the role
Looking for a dynamic individual to join the new CG-TCU team working in collaboration with the Emergency Department.
Working with the professional team, the Patient Service Partner (PSP) participates in the caring of patients by providing a variety of support services to the team and patients. Participates as a member of the team in a manner that reflects the Hospital philosophy and mission of service and promotes and maintains good public
Relations with patients, visitors and Hospital staff. PSP working in the CG-TCUwill be required to assist with patient care. The main roles and responsibilities include but are not limited to assisting in comfort and activities of daily living, supporting meal time activities and some stocking and maintenance of the physical space. The PSP will be a liaison with the medical team and the patient and family. Strong advocacy skills for the needs of this patient population are a requirement.
The CG-TCU PSP(s) will report directly to the Emergency Department PCM.
Qualifications/Skills:
- PSW (Personal Support Worker) certificate required
- Minimum Grade 11 or equivalent as recognized by the Province of Ontario Ministry of Education
- Infection Prevention and Control Certificate required
- Ability to read and write English
- Two (2) years of related health care experience
- Previous acute care experience preferred
- Recent PSP experience required
- Must be accustomed to high patient acuity and turn over
- Excellent communication and interpersonal skills
- Proven ability to work under pressure and to handle various tasks within a limited time frame
- Flexibility and willingness to take direction
- Must have attended WHMIS training
- Must be prepared and able to use all personal protective equipment
- Liaises with patients and visitors on a regular basis demonstrating excellent customer service
About Sunnybrook Health Sciences Centre
From our beginnings as a hospital for Canadian veterans, Sunnybrook has flourished into a fully affiliated teaching hospital of the University of Toronto, evolving to meet the needs of our growing community.
Today, with 1.3 million patient visits each year, Sunnybrook has established itself across three campuses and is home to Canada's largest trauma centre.
Sunnybrook's groundbreaking research changes the way patients are treated around the world. Our over 200 scientists and clinician-scientists conduct more than $100 million of breakthrough research each year. Tomorrow, we will discover ways to treat the untreatable.
Our mission is to care for our patients and their families when it matters most.
Our vision is to invent the future of health care.
Our values are: excellence, collaboration, accountability, respect and engagement.
See Sunnybrook's ambitious plan to invent the future of health care: sunnybrook.ca/strategicplan