Portfolio Resource Coordinator - Full Time - Sarnia
Top Benefits
About the role
Portfolio Resource Coordinator - Full Time - Sarnia
Internal Posting Date: October 16th, 2025
Internal Closing Date: October 22nd, 2025
External Closing Date: November 7th, 2025
Under the direction of the Client Service Manager, this critical position is responsible for resource coordination and strategic scheduling, specific to the Client Service Manager (CSM) portfolio for our Sarnia Branch.. This position will work closely with Paladin’s CSM to proactively address resource needs, fill open shifts, and reduce overtime through strategic initiatives, while also supporting our security officers by processing online ticket submissions in an expedited and professional fashion.
Job Description:
- Strategically identify open shifts / open lines and work with Paladin’s Client Service group to ensure complete schedules to adhere to our contractual obligations
- Forward existing schedules in Paladin scheduling software to ensure Paladin’s Security Officers are fully aware of their ongoing schedule well in advance
- Work within a dynamic team environment with multiple operational stakeholders including Site Supervisors, Security Officers, CSMs, Senior Management and our Operations Centre
- Fill cancellations and openings in the daily schedule
- Coordinate with specifically identified Client Service Managers to ensure their staffing needs are met and proactively addressed
- Ongoing knowledge development of Paladin’s contractual obligations for the assigned Portfolio(s). This will include site visits, ongoing training, and a close working relationship with the management group
- Take on a large role in Paladin’s deployment process
- Ensure billing accuracy and compliance on a weekly basis
- Work with Paladin’s TEAM software to ensure accurate and timely scheduling, billing and payroll
- Ensuring all staff remain compliant with required certifications and standards.
- Providing support to the portfolio during the absence of the designated Client Service Manager.
Qualifications:
- Proven ability to build and maintain strong working relationships both internally and externally
- Strong leadership, organization and facilitation skills
- Strategic thinking
- Excellent communication skills both written and verbal
- Strong customer service and multi-tasking skills
- Creative ability to foster new and innovative ways to perform and succeed
- Ability to meet strict deadlines and flexibility in time allocation.
- Proficiency in Computer Usage, with an ability to learn Paladin’s Enterprise software
- Experience in scheduling, administration or security supervision would be considered an asset
- Be willing to work flexible hours
- Legally authorized to work in Canada
Benefits of joining Paladin:
- Opportunities for training and professional development
- Competitive salary and benefits package
- Promotion from Within
- Additional perks!
About Paladin Security
As one of Canada's Best Managed Companies, boasting Canada's 10 Most Admired Corporate Cultures, Paladin is Canada's leading security company, with services and superior expertise that span all types of protection. Our outstanding people, ongoing training, state-of-the-art technology, advanced monitoring stations and passion for customer service excellence enable us to provide the most responsive and effective customer service in the industry.
About Us
Paladin was established in 1976 to provide basic Security Officer services. From modest beginnings with four employees and one contract, Paladin has grown into one of the largest security companies in Canada with offices from coast to coast.
Our Mission
Paladin's mission is to provide our clients with the finest security services and products available. With our extensive range of products and services, we care for our clients' safety and security. We strive to provide the very best in quality, and therefore commit to investing heavily into the selection, training, support, supervision and personal development of our people.
Portfolio Resource Coordinator - Full Time - Sarnia
Top Benefits
About the role
Portfolio Resource Coordinator - Full Time - Sarnia
Internal Posting Date: October 16th, 2025
Internal Closing Date: October 22nd, 2025
External Closing Date: November 7th, 2025
Under the direction of the Client Service Manager, this critical position is responsible for resource coordination and strategic scheduling, specific to the Client Service Manager (CSM) portfolio for our Sarnia Branch.. This position will work closely with Paladin’s CSM to proactively address resource needs, fill open shifts, and reduce overtime through strategic initiatives, while also supporting our security officers by processing online ticket submissions in an expedited and professional fashion.
Job Description:
- Strategically identify open shifts / open lines and work with Paladin’s Client Service group to ensure complete schedules to adhere to our contractual obligations
- Forward existing schedules in Paladin scheduling software to ensure Paladin’s Security Officers are fully aware of their ongoing schedule well in advance
- Work within a dynamic team environment with multiple operational stakeholders including Site Supervisors, Security Officers, CSMs, Senior Management and our Operations Centre
- Fill cancellations and openings in the daily schedule
- Coordinate with specifically identified Client Service Managers to ensure their staffing needs are met and proactively addressed
- Ongoing knowledge development of Paladin’s contractual obligations for the assigned Portfolio(s). This will include site visits, ongoing training, and a close working relationship with the management group
- Take on a large role in Paladin’s deployment process
- Ensure billing accuracy and compliance on a weekly basis
- Work with Paladin’s TEAM software to ensure accurate and timely scheduling, billing and payroll
- Ensuring all staff remain compliant with required certifications and standards.
- Providing support to the portfolio during the absence of the designated Client Service Manager.
Qualifications:
- Proven ability to build and maintain strong working relationships both internally and externally
- Strong leadership, organization and facilitation skills
- Strategic thinking
- Excellent communication skills both written and verbal
- Strong customer service and multi-tasking skills
- Creative ability to foster new and innovative ways to perform and succeed
- Ability to meet strict deadlines and flexibility in time allocation.
- Proficiency in Computer Usage, with an ability to learn Paladin’s Enterprise software
- Experience in scheduling, administration or security supervision would be considered an asset
- Be willing to work flexible hours
- Legally authorized to work in Canada
Benefits of joining Paladin:
- Opportunities for training and professional development
- Competitive salary and benefits package
- Promotion from Within
- Additional perks!
About Paladin Security
As one of Canada's Best Managed Companies, boasting Canada's 10 Most Admired Corporate Cultures, Paladin is Canada's leading security company, with services and superior expertise that span all types of protection. Our outstanding people, ongoing training, state-of-the-art technology, advanced monitoring stations and passion for customer service excellence enable us to provide the most responsive and effective customer service in the industry.
About Us
Paladin was established in 1976 to provide basic Security Officer services. From modest beginnings with four employees and one contract, Paladin has grown into one of the largest security companies in Canada with offices from coast to coast.
Our Mission
Paladin's mission is to provide our clients with the finest security services and products available. With our extensive range of products and services, we care for our clients' safety and security. We strive to provide the very best in quality, and therefore commit to investing heavily into the selection, training, support, supervision and personal development of our people.