Senior Product Manager, Intradiem & Desktop
Top Benefits
About the role
Job Description
What will you do?
- Work closely with the Advice Centre Branch Technology project team and functional partners to implement and deliver the product roadmap and enhancements
- Lead the Planning and Prioritization of annual enhancement plan, including creating initiatives business case and monitoring benefits realization post implementation, managing monthly and quarterly forecast updates (MIS/Planview) with Finance and Technology partners and prioritization of initiatives and backlog in collaborate with LOB product owners and Advice Centre leads.
- Analyze and monitors channel performance to identify trends and develop actionable recommendations for optimizing strategies, product roadmap enhancements and customer experiences aligned to the Intradiem & Desktop strategy and broader Distribution Strategy imperatives.
- Lead the requirements and implementation for new capabilities, performance dashboards and reports and collaborate with partners to develop.
- Work with internal groups and external providers to lower error rates, improve service levels and increase reliability to continually improve Client Satisfaction and retention levels
- Support the develop of the Intradiem & Desktop strategy and product roadmap to achieve the desired client value proposition and business KPIs.
- Lead the development of Product Monthly Business Review and Quarterly Business Reviews materials and provide insights and recommendation to support business objectives.
- Ensure risk assessments are documented, adequate control measures and risk mitigants are implemented and maintained, and monitor the product risk rating using RTAs, PARAs, etc.
- Establish and maintain relationships with vendors and service providers. Manage vendor contacts renewals, MSA updates and negotiating software and licenses.
- Support client escalations as required.
What do you need to succeed?
- 5-7 years of relevant or similar experience
- Proven experience in Product Management
- Strong Project Management skills
- Strong business acumen, analytical and problem-solving skills
- Strong technical ability with PowerPoint, Excel and Word
- Strong written and oral communication skills, Interpersonal skills and ability to develop strong relationships at every level of the organization
- Comfortable working in ambiguous situations and across different lines of business and cross-functionally
- Undergraduate Degree
Nice to Have
- Call center experience – specifically in WFM or leadership roles
- RBC Digital Product Management, Interactive Voice Assistant (IVR) Voice Platform or related systems preferred
- Experience in Relationship Management or Vendor Management
- Bilingual in French, Cantonese or Mandarin
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work.
#LI-POST
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Senior Product Manager, Intradiem & Desktop
Top Benefits
About the role
Job Description
What will you do?
- Work closely with the Advice Centre Branch Technology project team and functional partners to implement and deliver the product roadmap and enhancements
- Lead the Planning and Prioritization of annual enhancement plan, including creating initiatives business case and monitoring benefits realization post implementation, managing monthly and quarterly forecast updates (MIS/Planview) with Finance and Technology partners and prioritization of initiatives and backlog in collaborate with LOB product owners and Advice Centre leads.
- Analyze and monitors channel performance to identify trends and develop actionable recommendations for optimizing strategies, product roadmap enhancements and customer experiences aligned to the Intradiem & Desktop strategy and broader Distribution Strategy imperatives.
- Lead the requirements and implementation for new capabilities, performance dashboards and reports and collaborate with partners to develop.
- Work with internal groups and external providers to lower error rates, improve service levels and increase reliability to continually improve Client Satisfaction and retention levels
- Support the develop of the Intradiem & Desktop strategy and product roadmap to achieve the desired client value proposition and business KPIs.
- Lead the development of Product Monthly Business Review and Quarterly Business Reviews materials and provide insights and recommendation to support business objectives.
- Ensure risk assessments are documented, adequate control measures and risk mitigants are implemented and maintained, and monitor the product risk rating using RTAs, PARAs, etc.
- Establish and maintain relationships with vendors and service providers. Manage vendor contacts renewals, MSA updates and negotiating software and licenses.
- Support client escalations as required.
What do you need to succeed?
- 5-7 years of relevant or similar experience
- Proven experience in Product Management
- Strong Project Management skills
- Strong business acumen, analytical and problem-solving skills
- Strong technical ability with PowerPoint, Excel and Word
- Strong written and oral communication skills, Interpersonal skills and ability to develop strong relationships at every level of the organization
- Comfortable working in ambiguous situations and across different lines of business and cross-functionally
- Undergraduate Degree
Nice to Have
- Call center experience – specifically in WFM or leadership roles
- RBC Digital Product Management, Interactive Voice Assistant (IVR) Voice Platform or related systems preferred
- Experience in Relationship Management or Vendor Management
- Bilingual in French, Cantonese or Mandarin
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work.
#LI-POST
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.