July 18, 2025

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Reporting to the Associate Director, Business Operations (Finance) The Business Manager, Finance plays a strategic and operational role in enabling financial insight across subscriber-focused business units. This role focuses on financial planning, reporting, financial modeling, and business performance analysis — facilitating data-driven decision-making and cross-functional alignment between Finance and operational teams.

Job Details

Key Accountabilities

Financial Planning & Analysis

• Lead financial forecasting, budgeting, and planning cycles aligned to business performance and strategic goals.
• Prepare Annual Operating Plans (AOPs) and multi-year plans, including time-sensitive rolling forecasts.
• Evaluate actuals vs. forecast with variance analysis, especially in subscriber tenure, upgrades, downgrades, and rate plans.
• Support business teams by providing budgeting frameworks and model assumptions.

Financial Modeling

• Design and manage multi-year financial models to forecast subscriber and business performance.
• Develop tools for monitoring and analyzing KPIs to optimize planning and resource allocation.
• Conduct business case analysis on new marketing or retention initiatives.

Reporting & Performance Tracking

• Deliver accurate and timely month-end subscriber and financial reports to business unit owners and leadership.
• Build dashboards and custom reports that support subscriber retention metrics and operational goals.
• Prepare and present insights and recommendations at monthly business reviews and forecast updates.

Business Partnering

• Act as a liaison between operational units and Accounting, ensuring alignment in reporting and financial goals.
• Collaborate cross-functionally with Loyalty & Retention Marketing and Call Centre teams.

Knowledge and Skill Requirements

Education

• Bachelor’s degree in commerce, Business Administration, or Economics
• CPA designation (or equivalent) preferred

Experience

• Minimum 4+ years of relevant experience in financial planning and analysis
• Background in subscriber-based business models (preferred)
• Experience presenting to and partnering with senior management

Technical Skills

• Advanced Excel for complex financial modeling and analysis
• SQL proficiency (mandatory) for querying and data mining
• Familiarity with International Financial Reporting Standards (IFRS)

Professional Traits

• Demonstrated ability to manage complexity through detailed modeling
• Effective communicator who can translate financial insights for non-financial stakeholders and present to senior management
• Comfortable in a fast-paced, evolving environment
• Strong organizational skills with a proactive, solutions-focused mindset

Ideal Candidate Profile

• A strategic thinker and builder of financial tools
• A cross-functional communicator with the technical skills to model at scale
• Fluent in both financial best practices and operational realities of subscriber-focused businesses

Communications

This position is frequently called upon to reach agreement with others to complete work activities; requires reconciling various viewpoints at times and influencing stakeholders to adopt a course of action.

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