Top Benefits
About the role
Welcome to MultiBank Group, a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We specialize in delivering cutting-edge trading technology, unparalleled liquidity, and exceptional customer service. Our extensive range of financial products includes Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs.
Join our thriving community of over 2 million clients across 100 countries, contributing to a daily trading volume exceeding US$ 35 billion. As a heavily regulated institution with oversight from 18+ financial regulators across 5 continents, and recipient of over 80 financial awards, MultiBank Group is devoted to innovation, excellence, and empowering our clients to achieve their financial goals.
Role Overview
We are seeking a Customer Support Specialist (Mandarin Speaker) to deliver responsive and professional support to clients across global markets. This role will primarily support Chinese-speaking clients during Canada coverage hours and requires availability to work evening shifts.
Responsibilities
- Respond to client queries across live chat, email, and phone promptly and professionally.
- Provide support to Chinese-speaking clients during Canada coverage hours.
- Deliver high-quality support during evening shift operations, ensuring service-level agreements and response-time targets are met.
- Support clients through account opening, verification, funding, and withdrawal processes.
- Help clients navigate MT4, MT5, and the MultiBank-Plus platform.
- Escalate complex or sensitive cases to the relevant internal team and follow through to resolution.
- Keep accurate records of client interactions and contribute to knowledge-base improvements.
- Follow all compliance, KYC, and data-protection requirements.
Requirements
- Strong written and verbal communication skills.
- Fluency in Mandarin and English, both written and spoken. Cantonese is an advantage.
- A client-first attitude with patience, professionalism, and the ability to remain calm under pressure.
- Comfortable supporting clients across live chat, email, and phone.
- Eligibility to work remotely from the relevant location.
Preferred Qualifications
- Experience in customer support within Forex, fintech, brokerage, online trading, or financial services.
- Familiarity with MT4, MT5, CRM systems, and ticketing platforms.
- Experience supporting Chinese-speaking clients in a regulated financial services environment.
Why Join Us?
- Work with one of the world’s leading financial derivatives institutions.
- Competitive salary plus performance-based incentives.
- Access to a dynamic, international, and fast-growing environment.
- Strong opportunities for career progression within a global financial group.
- Be part of a business committed to innovation, excellence, and long-term growth.
Become part of our international community at MultiBank Group, dedicated to excellence, innovation, and shaping the future of finance.
MultiBank Group is an equal opportunity employer. We welcome applications from candidates of all backgrounds and do not discriminate on the basis of nationality, gender, age, religion, or disability.
Not the right fit? Search for Customer Support Specialist jobs in Canada
About MultiBank Group
Founded in 2005 in California, USA, and now headquartered in Dubai, UAE, MultiBank Group has become one of the largest and most regulated financial derivatives companies globally, with a paid-up capital exceeding USD $322 million.
We combine prime liquidity, cutting-edge technology, and first-class 24/7 customer service to offer advanced trading platforms and competitive pricing on over 20,000 online financial products across multiple asset classes, including Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs.
Clients can trade using the award-winning MT4 and MT5 platforms, equipped with advanced tools, delivering exceptional stability, reliability, and lightning-fast execution with superior trading conditions. Additionally, traders can explore our newly launched all-in-one platform, MultiBank Plus. The MultiBank Plus app revolutionizes trading with its user-friendly interface and streamlined account opening process, setting a new benchmark for simplicity and accessibility.
With a daily trading volume surpassing USD $18.1 billion, we serve over 1,000,000 clients in more than 90 countries. Our commitment to excellence drives us to continually invest in the latest technology, ensuring a superior trading experience for our clients.
As one of the most heavily regulated financial derivatives groups, MultiBank Group is proud to maintain an unblemished regulatory record. The Group comprises several financial institutions regulated by over 16 financial authorities across five continents, including ASIC, AUSTRAC, BaFin, CIMA, CySEC, FMA, FSC, FSAS, FSCM, MAS, SCA, TFG, VFSC and VARA.
The Group maintains a large global presence with branches in over 25 countries, including Hong Kong, Australia, Singapore, Ireland, Germany, Austria, Mexico, Cyprus, United States of America, Brazil, China, Malaysia, Vietnam, Philippines, Iraq, Cayman Islands, Vanuatu, Seychelles, Mauritius, British Virgin Islands and now, the United Arab Emirates.
Similar Jobs
Top Benefits
About the role
Welcome to MultiBank Group, a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We specialize in delivering cutting-edge trading technology, unparalleled liquidity, and exceptional customer service. Our extensive range of financial products includes Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs.
Join our thriving community of over 2 million clients across 100 countries, contributing to a daily trading volume exceeding US$ 35 billion. As a heavily regulated institution with oversight from 18+ financial regulators across 5 continents, and recipient of over 80 financial awards, MultiBank Group is devoted to innovation, excellence, and empowering our clients to achieve their financial goals.
Role Overview
We are seeking a Customer Support Specialist (Mandarin Speaker) to deliver responsive and professional support to clients across global markets. This role will primarily support Chinese-speaking clients during Canada coverage hours and requires availability to work evening shifts.
Responsibilities
- Respond to client queries across live chat, email, and phone promptly and professionally.
- Provide support to Chinese-speaking clients during Canada coverage hours.
- Deliver high-quality support during evening shift operations, ensuring service-level agreements and response-time targets are met.
- Support clients through account opening, verification, funding, and withdrawal processes.
- Help clients navigate MT4, MT5, and the MultiBank-Plus platform.
- Escalate complex or sensitive cases to the relevant internal team and follow through to resolution.
- Keep accurate records of client interactions and contribute to knowledge-base improvements.
- Follow all compliance, KYC, and data-protection requirements.
Requirements
- Strong written and verbal communication skills.
- Fluency in Mandarin and English, both written and spoken. Cantonese is an advantage.
- A client-first attitude with patience, professionalism, and the ability to remain calm under pressure.
- Comfortable supporting clients across live chat, email, and phone.
- Eligibility to work remotely from the relevant location.
Preferred Qualifications
- Experience in customer support within Forex, fintech, brokerage, online trading, or financial services.
- Familiarity with MT4, MT5, CRM systems, and ticketing platforms.
- Experience supporting Chinese-speaking clients in a regulated financial services environment.
Why Join Us?
- Work with one of the world’s leading financial derivatives institutions.
- Competitive salary plus performance-based incentives.
- Access to a dynamic, international, and fast-growing environment.
- Strong opportunities for career progression within a global financial group.
- Be part of a business committed to innovation, excellence, and long-term growth.
Become part of our international community at MultiBank Group, dedicated to excellence, innovation, and shaping the future of finance.
MultiBank Group is an equal opportunity employer. We welcome applications from candidates of all backgrounds and do not discriminate on the basis of nationality, gender, age, religion, or disability.
Not the right fit? Search for Customer Support Specialist jobs in Canada
About MultiBank Group
Founded in 2005 in California, USA, and now headquartered in Dubai, UAE, MultiBank Group has become one of the largest and most regulated financial derivatives companies globally, with a paid-up capital exceeding USD $322 million.
We combine prime liquidity, cutting-edge technology, and first-class 24/7 customer service to offer advanced trading platforms and competitive pricing on over 20,000 online financial products across multiple asset classes, including Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs.
Clients can trade using the award-winning MT4 and MT5 platforms, equipped with advanced tools, delivering exceptional stability, reliability, and lightning-fast execution with superior trading conditions. Additionally, traders can explore our newly launched all-in-one platform, MultiBank Plus. The MultiBank Plus app revolutionizes trading with its user-friendly interface and streamlined account opening process, setting a new benchmark for simplicity and accessibility.
With a daily trading volume surpassing USD $18.1 billion, we serve over 1,000,000 clients in more than 90 countries. Our commitment to excellence drives us to continually invest in the latest technology, ensuring a superior trading experience for our clients.
As one of the most heavily regulated financial derivatives groups, MultiBank Group is proud to maintain an unblemished regulatory record. The Group comprises several financial institutions regulated by over 16 financial authorities across five continents, including ASIC, AUSTRAC, BaFin, CIMA, CySEC, FMA, FSC, FSAS, FSCM, MAS, SCA, TFG, VFSC and VARA.
The Group maintains a large global presence with branches in over 25 countries, including Hong Kong, Australia, Singapore, Ireland, Germany, Austria, Mexico, Cyprus, United States of America, Brazil, China, Malaysia, Vietnam, Philippines, Iraq, Cayman Islands, Vanuatu, Seychelles, Mauritius, British Virgin Islands and now, the United Arab Emirates.