Bilingual Medical Secretary

Full-time

What We Do

The South-East Ottawa Community Health Centre (SEOCHC) is a community-based organization that has provided integrated, interdisciplinary team-based care for over 40 years. Our mission is to make a positive difference in the lives of people who face inequities – by providing accessible community health and social services. We look to bring people together with the resources, expertise and services they need so that we can do our part to build a healthy, thriving community. At the heart of our delivery model are our shared commitment to equity and social justice, whole person health, community collaboration, heart driven integrity and evidence informed excellence.

Overview:

SEOCHC’s Preventative Care & Wellness Clinics for Priority Populations is an innovative program designed to provide accessible, equitable and high-quality care to our community. At the heart of our mission is a commitment to servicing vulnerable populations, including newcomers, members of the African, Caribbean and Black (ACB) community, LGBTQIA+ individuals and other underserved groups. Our Walk-in Clinic will provide locally informed, culturally responsive interventions and clinical care to advance access to healthcare services with a focus on health promotion, preventative care and culturally responsive prevention models including proven cancer and chronic disease screening models. Our clinic offers walk-in and virtual care services 5 days/week, including evenings and weekends.

The Medical Secretary provides administrative and clerical support to ensure the effective operation of the health centre. Responsibilities include patient reception, appointment scheduling, record keeping, and administrative support for healthcare providers. The ideal candidate is professional, adaptable, and highly organized, with strong communication skills and a commitment to patient-focused service in a fast-paced clinical environment.

** Please Note: This is a new program that is still in development and may go through new changes from time to time. As such, the job description of this role will be updated accordingly.

This is a bilingual position.

Key Responsibilities

• Welcome and assist patients in English and French (other languages an asset), providing clear information with empathy and cultural sensitivity.

• Support clients with registration and filling in intake forms.

• Schedule and coordinate appointments, referrals, and provider calendars using EMR system.

• Maintain accurate medical records and handle all communications while ensuring confidentiality.

• Support healthcare providers with charts, forms, and administrative tasks.

• Collaborate with team members to ensure smooth clinic operations and a positive work environment.

• Address patient concerns with professionalism, applying conflict resolution and problem-solving skills.

• Manage office organization, supplies, and data entry while prioritizing tasks in a fast-paced environment.

• Other duties as assigned.

Qualifications

• Post-secondary training and/or experience in office management, medical secretarial or a related program.

• Two years’ experience in office administration; Health/Social Services experience an asset

• Exceptional communication and customer service skills including telephone etiquette, cultural awareness and ability to work with complex patients.

• Highly collaborative. Strong team based interpersonal skills, ability to share work and respond with agility to competing demands and tasks.

• Ability to diffuse anxiety and conflict and handle heated situations with common sense.

• Compassionate, strengths-based approach to working with marginalized populations.

• Highly productive. Able to handle large workloads and move through it.

• Strong ability to multi-task, prioritize and manage time. Flexible, adaptable and able to anticipate problems and address them before they become issues.

• Independent and able to take initiative as well as direction. Uses good judgement and escalates issues where necessary.

• Able to build strong relationships with health care providers by learning their working style and grasping what is required to do the administrative tasks independently.

• General knowledge of medical terminology and an understanding of client confidentiality and privacy concerns.

• Proficiency in Word, spread sheets, database, electronic mail and data entry.

• Ability to learn and function in an EMR, ideally PS Suites.

• Ability to work in English and French, Somali and/or Arabic an asset

• Proficiency in word processing (min. 50 wpm), data entry, electronic scheduling, records management, electronic medical systems.

• Excellent communication and interpersonal skills, including conflict resolution and problem solving.

• Proven teamwork skills.

• Ability to work flexible hours (two evenings and one weekend day a week)

Location(s)

Our Medical Secretary will be required to trave to several locations. A valid drivers license and access to a reliable vehicle is required.

• 600-1355 Bank Street

• 22 – 1485 Heatherington Road

• Various Community Events

Salary

• $42,169.40 - $50,213.80

Benefits for Full-time Employees

• The Centre offers excellent employee benefits including generous leaves as well as Extended Health & Dental coverage.

• Opportunities for professional development.

• The Centre participates in the Healthcare of Ontario (HOOPP) pension plan.

Additional Information

For more information on our Centre visit www.seochc.on.ca.

We are also looking for Relief Bilingual Medical Secretaries. If you’re also interested in our Relief role(s), please indicate this in your application.

Please apply with your resume and a cover letter.

Thank you for your time and interest, however, please note that only applicants selected for an interview will be contacted.

The Centre is committed to employment equity. SEOCHC will provide accommodation for applicants with disabilities in its recruitment process. If at any stage in the selection process you require accommodation due to disability, please let us know the nature of the required accommodation.

We strongly encourage applications from individuals who reflect the diversity of the communities we serve, including but not limited to Indigenous Peoples, racialized persons, members of the 2SLGBTQIA+ community, persons with disabilities, and others with lived experience of systemic barriers to equity.