Top Benefits
About the role
Job Type:
Regular
Invest in you, JOIN AGROPUR. We DAIRY you!
Agropur is looking for a Plant Technology Support Specialist to join its Edmonton team.
The IT plant support is responsible for maintaining local IT operations at 100% availability and for preventing and minimizing the impact of interruptions caused by IT failures, as a member of the USA IT group. By diligently fulfilling these roles and responsibilities, the plant IT support will significantly contribute to the proper functioning of the plant’s IT systems, ultimately supporting productivity and overall success.
At Agropur, we invest in YOU:
- Recognition of years of service for vacation calculation.
- Flexible group insurance plan including telemedicine services.
- Employee assistance program.
- Opportunities to invest in yourself (career development, etc.).
- Retirement plan with company contributions.
- Annual bonus plan.
- Bright offices surrounded by nature, offering a variety of services (free indoor parking, gym, etc.).
- Salary range 004: $74 900 à $93 600 (Salary will be determined based on skills, education, training & experience related to the position.)
What this role entails:
More specifically, the responsibilities of the Plant Technology Support Specialist include:
- Build strong relationships with key plant stakeholders.
- Communicate consistently and effectively with staff, providing updates on IT-related issues and changes.
- Ensure clarity and timeliness in communications to minimize disruptions and maximize productivity.
- Proactively engage with stakeholders to understand their technology needs and address their concerns.
- Serve as the primary point of contact for employees facing technical issues, provide immediate support, and perform troubleshooting.
- Redirect office employees requiring Level 1 or Level 2 support to the help desk and collaborate with them for troubleshooting.
- Work closely with team members to resolve issues efficiently by leveraging collective expertise.
- Take a proactive approach to problem-solving.
- Prioritize production needs to ensure smooth operations.
- Provide support in various aspects of projects as needed, offering expertise and assistance to other departments.
- Demonstrate flexibility by supporting other plants during vacations or when additional help is required.
- Be prepared to travel to support projects or initiatives at different sites.
- Ensure cleanliness and safety of IDF/MDF rooms in accordance with organizational standards.
- Maintain an accurate inventory of all new equipment using a designated team spreadsheet .
What you need to join our team:
- Bachelor’s degree in Computer Science or a related field required.
- An equivalent combination of education and/or experience may be considered.
- Minimum of three (3) years of relevant experience as a Technical Advisor required.
- Experience in a plant/manufacturing environment preferred.
- A+, Network+, Security+ certifications required.
- Results-driven and performance-oriented.
- Communicates effectively, both verbally and in writing, in French and English, with leaders, managers, colleagues, and individuals inside and outside the organization.
- Ability to extract, analyze, and act on information with limited supervision.
- Basic math skills (addition, subtraction, multiplication, division).
- Intermediate computer skills with Microsoft Excel, PowerPoint, Word, Outlook, and industry-specific software.
- Excellent organizational skills, ability to prioritize, manage multiple tasks, and meet deadlines.
- Promotes continuous improvement; embraces change and seeks better ways to perform work; strives for innovation.
We’re ready—are you? JOIN AGROPUR.
Agropur welcomes people from all backgrounds and origins. We are proud to be an employer with a diverse community and are committed to providing a respectful and inclusive experience for all employees and applicants. We will work with candidates who request accommodation. Please note that an adequate knowledge of French is required for positions in Quebec.
In this text, the use of the masculine gender to designate persons is intended only to lighten the text.
About Agropur
À propos d’Agropur
Agropur fait partie du top 15 des transformateurs laitiers mondiaux, en plus d’être l’un des principaux fournisseurs de produits laitiers aux secteurs industriels, de la vente au détail et de la restauration.
Fondée en 1938, elle est la plus grande coopérative laitière du Canada et une source de fierté pour près de 3 000 membres et près de 7 500 employés. Agropur exploite 23 usines au Canada et sept aux États-Unis, où elle est structurée en société privée. Au total, Agropur a réalisé un chiffre d'affaires de plus de 8,2 milliards de dollars canadiens en 2023 en transformant plus de 6,6 milliards de litres (15 milliards de livres) de lait.
Les membres et les employés de la Coopérative travaillent ensemble chaque jour à la réalisation d'une vision commune, « Meilleur lait. Meilleur monde », qui vise le développement économique et social de leurs communautés dans le respect de l'environnement et du bien-être des animaux.
About Agropur
Agropur is a top 15 global dairy processor and a leading supplier of dairy products to the industrial, retail and food service sectors.
Founded in 1938, it’s Canada’s largest dairy cooperative and a source of pride to nearly 3,000 members and close to 7,500 employees. Agropur operates 23 plants in Canada and seven in the United States, where it is organized as a private company. In total, Agropur generated more than CAN$8.2 billion in sales in 2023 while processing more than 6.6 billion litres (15 billion pounds) of milk.
The Cooperative’s members and employees work together every day to achieve a shared vision, “Better Dairy. Better World.”, aimed at developing their communities economically and socially while respecting the environment and animal welfare.
Top Benefits
About the role
Job Type:
Regular
Invest in you, JOIN AGROPUR. We DAIRY you!
Agropur is looking for a Plant Technology Support Specialist to join its Edmonton team.
The IT plant support is responsible for maintaining local IT operations at 100% availability and for preventing and minimizing the impact of interruptions caused by IT failures, as a member of the USA IT group. By diligently fulfilling these roles and responsibilities, the plant IT support will significantly contribute to the proper functioning of the plant’s IT systems, ultimately supporting productivity and overall success.
At Agropur, we invest in YOU:
- Recognition of years of service for vacation calculation.
- Flexible group insurance plan including telemedicine services.
- Employee assistance program.
- Opportunities to invest in yourself (career development, etc.).
- Retirement plan with company contributions.
- Annual bonus plan.
- Bright offices surrounded by nature, offering a variety of services (free indoor parking, gym, etc.).
- Salary range 004: $74 900 à $93 600 (Salary will be determined based on skills, education, training & experience related to the position.)
What this role entails:
More specifically, the responsibilities of the Plant Technology Support Specialist include:
- Build strong relationships with key plant stakeholders.
- Communicate consistently and effectively with staff, providing updates on IT-related issues and changes.
- Ensure clarity and timeliness in communications to minimize disruptions and maximize productivity.
- Proactively engage with stakeholders to understand their technology needs and address their concerns.
- Serve as the primary point of contact for employees facing technical issues, provide immediate support, and perform troubleshooting.
- Redirect office employees requiring Level 1 or Level 2 support to the help desk and collaborate with them for troubleshooting.
- Work closely with team members to resolve issues efficiently by leveraging collective expertise.
- Take a proactive approach to problem-solving.
- Prioritize production needs to ensure smooth operations.
- Provide support in various aspects of projects as needed, offering expertise and assistance to other departments.
- Demonstrate flexibility by supporting other plants during vacations or when additional help is required.
- Be prepared to travel to support projects or initiatives at different sites.
- Ensure cleanliness and safety of IDF/MDF rooms in accordance with organizational standards.
- Maintain an accurate inventory of all new equipment using a designated team spreadsheet .
What you need to join our team:
- Bachelor’s degree in Computer Science or a related field required.
- An equivalent combination of education and/or experience may be considered.
- Minimum of three (3) years of relevant experience as a Technical Advisor required.
- Experience in a plant/manufacturing environment preferred.
- A+, Network+, Security+ certifications required.
- Results-driven and performance-oriented.
- Communicates effectively, both verbally and in writing, in French and English, with leaders, managers, colleagues, and individuals inside and outside the organization.
- Ability to extract, analyze, and act on information with limited supervision.
- Basic math skills (addition, subtraction, multiplication, division).
- Intermediate computer skills with Microsoft Excel, PowerPoint, Word, Outlook, and industry-specific software.
- Excellent organizational skills, ability to prioritize, manage multiple tasks, and meet deadlines.
- Promotes continuous improvement; embraces change and seeks better ways to perform work; strives for innovation.
We’re ready—are you? JOIN AGROPUR.
Agropur welcomes people from all backgrounds and origins. We are proud to be an employer with a diverse community and are committed to providing a respectful and inclusive experience for all employees and applicants. We will work with candidates who request accommodation. Please note that an adequate knowledge of French is required for positions in Quebec.
In this text, the use of the masculine gender to designate persons is intended only to lighten the text.
About Agropur
À propos d’Agropur
Agropur fait partie du top 15 des transformateurs laitiers mondiaux, en plus d’être l’un des principaux fournisseurs de produits laitiers aux secteurs industriels, de la vente au détail et de la restauration.
Fondée en 1938, elle est la plus grande coopérative laitière du Canada et une source de fierté pour près de 3 000 membres et près de 7 500 employés. Agropur exploite 23 usines au Canada et sept aux États-Unis, où elle est structurée en société privée. Au total, Agropur a réalisé un chiffre d'affaires de plus de 8,2 milliards de dollars canadiens en 2023 en transformant plus de 6,6 milliards de litres (15 milliards de livres) de lait.
Les membres et les employés de la Coopérative travaillent ensemble chaque jour à la réalisation d'une vision commune, « Meilleur lait. Meilleur monde », qui vise le développement économique et social de leurs communautés dans le respect de l'environnement et du bien-être des animaux.
About Agropur
Agropur is a top 15 global dairy processor and a leading supplier of dairy products to the industrial, retail and food service sectors.
Founded in 1938, it’s Canada’s largest dairy cooperative and a source of pride to nearly 3,000 members and close to 7,500 employees. Agropur operates 23 plants in Canada and seven in the United States, where it is organized as a private company. In total, Agropur generated more than CAN$8.2 billion in sales in 2023 while processing more than 6.6 billion litres (15 billion pounds) of milk.
The Cooperative’s members and employees work together every day to achieve a shared vision, “Better Dairy. Better World.”, aimed at developing their communities economically and socially while respecting the environment and animal welfare.