Please Note: If you are a current Oak Valley Health employee, apply to this job via the internal Workday application.

Land acknowledgement:

Oak Valley Health is honoured to provide care on the traditional and treaty territory of the Anishinaabeg, and acknowledge our closest Indigenous communities, the Chippewas of Georgina Island and the Mississaugas of Scugog Island. The land is encompassed within Treaty 13, Treaty 20, and the Williams Treaty.

Today, this area is home to many diverse Indigenous Peoples, and we acknowledge the health disparities and barriers Indigenous Peoples face in accessing care. To support true healing, we are committed to understanding these challenges, learning from Indigenous knowledge, and taking action together to improve safe and equitable health care for current and future generations.

Who you are:

• You encompass Oak Valley Health’s core values and live the words of respect, trust, commitment, compassion and courage
• You are a patient and/or client centered individual who performs at an exemplary standard
• You are a team player with excellent communication, critical thinking and prioritization skills

Job closing date: October 23, 2025

What we need:

As a member of our team you will be required to develop a working knowledge of sleep apnea and positive airway pressure therapy and show evidence of provision of exceptional organizational skills and customer service. In this role, the successful candidate will support the efficient function of the clinic through Clinician administrative support (which includes correspondence with the Assistive Devices Program), coordination of events, and conduct general follow up of patient compliance. Maintaining clinic workflow and inventory of clinic supplies are key aspects of the clinic. Ongoing monitoring of the e commerce site is essential with ongoing vendor communication to update and enhance as needed. Receive and process client phone/on-line orders, inquiries, and/or issues covering items ordered. Establish a caring relationship with clients, and demonstrate trust, respect, and honesty, and escalate and refer care to Clinician as required. Expedite access to services and resources to improve continuity and coordination of care with physician group. You possess excellent interpersonal skills and have the ability to work independently as well as within a team and be flexible in meeting the needs of the clinic. You will also be responsible for sleep study coordination duties.

What you bring to the role:

• Previous experience in managing sales and provision of customer service essential
• Post-secondary education preferred
• Experience with e-commerce and processing of online orders preferred
• Working knowledge of sleep apnea and positive airway pressure therapy and equipment an asset
• Current BCLS certification or willing to work towards
• 5+ years of customer service in sales setting essential
• Working knowledge of computer technology
• Demonstrated commitment to a patient/family centred care environment
• Demonstrated ability to multi-task in a fast paced environment
• Demonstrated ability to work effectively within an interprofessional team as well as independently
• Well-developed organization, communication, and interpersonal skills
• Demonstrated good attendance record with the ability to maintain this same standard
• Demonstrates a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with hospital related policies, health and safety legislation and best practices and completing relevant mandatory education as required.

Work Schedule:

The successful candidate will be required to work day shifts.

Please note schedules may change due to operational needs.

Compensation:

BAND R

Range:

$31.77 - $37.93

Who we are:

Oak Valley Health is one of Ontario’s leading community healthcare organizations. Across our two hospital sites (Markham and Uxbridge) a Reactivation Care Centre (RCC), a Community Health Centre (CHC), and Hospital-to-Home programs, we provide high quality, patient-centred care to more than 468,000 patients each year. We offer diagnostic and emergency services, and deliver clinical programs in acute care medicine and surgery, addictions and mental health, and childbirth and children’s services. We are also proud to be part of the Eastern York Region North Durham Ontario Health Team (OHT).

Our 542 physicians, 35 midwives, over 3,000 staff and 1,000 volunteers serve patients and families with an Honoured to Care mindset, and are focused on delivering an extraordinary patient experience to the residents of Markham, Whitchurch-Stouffville, Uxbridge and beyond. We are dedicated to providing access to the right care, at the right time, in the right place by the right people and at the right cost.

Oak Valley Health Equity, Diversity, Inclusion and Belonging statement

Oak Valley Health takes pride in serving some of Canada’s most diverse communities. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration and we encourage applications from Indigenous peoples, members of LGBTQ2+ communities, members of racialized groups, persons with disabilities, and all others who may contribute to the further diversification of Oak Valley Health. Furthermore, Oak Valley Health is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.

We are honoured to be recognized as one of Forbes Canada's Best Employers for Diversity. We ranked within the top 150 organizations across the country.

Learn more about our commitment to EDIB

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