Support Analyst - Income Assistance
Top Benefits
About the role
Support Analyst - Income Assistance - INF005083
Employment Type**:** SGEU Term 9 months or more
Location(s)****: SK-Rgna-Regina
Ministry**:** 036 Social Services
Salary Range**:** $36.703- $45.993 Hourly
Grade**:** SGEU.10.
The Ministry of Social Services invests in positive outcomes for people in areas of income support, child and family services, supports for persons with disabilities and affordable housing. We work with citizens as they build better lives for themselves through economic independence, strong families, and strong community organizations.
The Opportunity
The IT Services and Support Branch is seeking a highly motivated, innovative, and customer focused service professional for the position of a Income Assistance Support Analyst. In this position you will function as part of a team that will provide the first level of business system support to frontline users for the Income Assistance Division. Support to the various business systems used by Income Assistance, include but are not limited to various platforms such as Microsoft Office Suite, specifically Dynamics CRM 365 and SharePoint, as well as PowerBuilder, and mainframe.
Key Responsibilities:
- Work with ministry program areas to provide first level troubleshooting with business systems and programs developed to meet their business needs. This includes providing analysis, research and providing information or recommendations on complex issues.
- Perform analysis, research and problem solving to resolve issues, following established processes to ultimately plan and implement fixes.
- Use critical thinking with reported issues, errors or trends to provide options and recommendations to the business areas to resolve issues or proactively prevent them.
- Facilitate requirements gathering with multiple stakeholders’, technical partners, or business leads often with varying outcomes to be achieved.
- Have above average ability to communicate and translate business language into technical language is required to build testing plans and implementation of system enhancements.
- Act as the liaison between the business and technical service provider(s) to ensure production systems are running efficiently and effectively.
The Ideal Candidate
To be successful in this position, you will have proven experience in customer service with an IT focused approach to problem solving, critical thinking and analysis combined with exceptional communication skills. You will also be familiar with IT quality assurance and project principles with the ability to understand basic technical issues on a variety of software platforms. Your ability to develop and maintain cohesive and respectful working relationships with stakeholders of all levels is essential.
Typically, the knowledge and skills for this position are acquired through a diploma or degree in Computer Science, Business Administration or a related discipline along with several years experience working in a customer service sector. A combination of education and experience will be considered. Knowledge of Social Services programs, processes and procedures would be an asset.
What We Offer:
- Dynamic, challenging work for talented individuals.
- Positive, inclusive work environments.
- A competitive salary.
- Comprehensive benefits package including pension.
- Training and support.
- Vacation, earned days off (EDO) and other types of leave.
- Advancement opportunities.
We are committed to workplace diversity.
Hours of Work**:** A - SGEU Office 36 - one day off every two weeks
Criminal Record Check Requirement**:** The successful candidate shall be subject to a Criminal Record Check as a condition of employment
Number of Openings**:** 1
Closing Date: Aug 26, 2025, 12:59:00 AM
About Government of Saskatchewan
Welcome to the Government of Saskatchewan’s LinkedIn Page!
This page has information about our current career opportunities, who our teams are, and why we are the choice for your next career adventure.
When you join the Government of Saskatchewan Public Service, you’ll be part of a community that values diversity, innovation, and collaboration. We are one of the largest employers in Saskatchewan, offering diverse and fulfilling opportunities that enable you to make a difference in our province and in the lives of our residents. With approximately 12,000 employees in locations throughout the province, we are committed to building a stronger Saskatchewan for current and future generations.
Visit https://www.saskatchewan.ca/careers page to explore more ways of connecting with us.
Support Analyst - Income Assistance
Top Benefits
About the role
Support Analyst - Income Assistance - INF005083
Employment Type**:** SGEU Term 9 months or more
Location(s)****: SK-Rgna-Regina
Ministry**:** 036 Social Services
Salary Range**:** $36.703- $45.993 Hourly
Grade**:** SGEU.10.
The Ministry of Social Services invests in positive outcomes for people in areas of income support, child and family services, supports for persons with disabilities and affordable housing. We work with citizens as they build better lives for themselves through economic independence, strong families, and strong community organizations.
The Opportunity
The IT Services and Support Branch is seeking a highly motivated, innovative, and customer focused service professional for the position of a Income Assistance Support Analyst. In this position you will function as part of a team that will provide the first level of business system support to frontline users for the Income Assistance Division. Support to the various business systems used by Income Assistance, include but are not limited to various platforms such as Microsoft Office Suite, specifically Dynamics CRM 365 and SharePoint, as well as PowerBuilder, and mainframe.
Key Responsibilities:
- Work with ministry program areas to provide first level troubleshooting with business systems and programs developed to meet their business needs. This includes providing analysis, research and providing information or recommendations on complex issues.
- Perform analysis, research and problem solving to resolve issues, following established processes to ultimately plan and implement fixes.
- Use critical thinking with reported issues, errors or trends to provide options and recommendations to the business areas to resolve issues or proactively prevent them.
- Facilitate requirements gathering with multiple stakeholders’, technical partners, or business leads often with varying outcomes to be achieved.
- Have above average ability to communicate and translate business language into technical language is required to build testing plans and implementation of system enhancements.
- Act as the liaison between the business and technical service provider(s) to ensure production systems are running efficiently and effectively.
The Ideal Candidate
To be successful in this position, you will have proven experience in customer service with an IT focused approach to problem solving, critical thinking and analysis combined with exceptional communication skills. You will also be familiar with IT quality assurance and project principles with the ability to understand basic technical issues on a variety of software platforms. Your ability to develop and maintain cohesive and respectful working relationships with stakeholders of all levels is essential.
Typically, the knowledge and skills for this position are acquired through a diploma or degree in Computer Science, Business Administration or a related discipline along with several years experience working in a customer service sector. A combination of education and experience will be considered. Knowledge of Social Services programs, processes and procedures would be an asset.
What We Offer:
- Dynamic, challenging work for talented individuals.
- Positive, inclusive work environments.
- A competitive salary.
- Comprehensive benefits package including pension.
- Training and support.
- Vacation, earned days off (EDO) and other types of leave.
- Advancement opportunities.
We are committed to workplace diversity.
Hours of Work**:** A - SGEU Office 36 - one day off every two weeks
Criminal Record Check Requirement**:** The successful candidate shall be subject to a Criminal Record Check as a condition of employment
Number of Openings**:** 1
Closing Date: Aug 26, 2025, 12:59:00 AM
About Government of Saskatchewan
Welcome to the Government of Saskatchewan’s LinkedIn Page!
This page has information about our current career opportunities, who our teams are, and why we are the choice for your next career adventure.
When you join the Government of Saskatchewan Public Service, you’ll be part of a community that values diversity, innovation, and collaboration. We are one of the largest employers in Saskatchewan, offering diverse and fulfilling opportunities that enable you to make a difference in our province and in the lives of our residents. With approximately 12,000 employees in locations throughout the province, we are committed to building a stronger Saskatchewan for current and future generations.
Visit https://www.saskatchewan.ca/careers page to explore more ways of connecting with us.