Top Benefits
About the role
Job Title: Process Expert
Location: Toronto, ON
Duration: Long Term contract
Job Description:
Teams SME (non-Voice)Must-Have1.Provide support on daily customer initiated and controlled operations of the services in Microsoft Teams, Telephony (Peer-Peer) and Audio conference services.2.Understanding of Teams Licensing and Communication Credits3.Troubleshoot and configure Teams, Channels, Private Channels and its members.4.Retention Policies, E-911 understanding, Device focused troubleshooting5.Configuring Messaging Policies, Meeting Policies, Delegations and Calendar6.Knowledge on 3rd Party App Integration, External Access, Federation and Guest Accounts7.Knowledge on Teams related SharePoint One Drive areas.8.PowerShell Scripting MS Graph knowledge and understanding.9.Capture, triage, troubleshoot and resolve issues, escalate when needed, engage 3rd parties as needed to fulfil support needs.10.Responsible for handling Level 3 service requests and operational activities. 11.Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service requests. 12.Coordination with different escalation teams during high-risk Incidents or Projects. 13.Adheres to engineering methodologies, standards, and leading practices. 14.Provide feedback regarding engineering methodologies and various user requirements. 15.Produce accurate, brief, and clearly written documents tailored to audience needs and expectations. 16.Recommendation of process engineering and operational improvement initiatives including automation tooling, service enhancement including for vendors. 17.Execution of application environment tasks as required for incident resolution. 18.Liaise with appropriate teams for the development of corrective actions or viable workarounds to resolve major incidents. 19.Respond to automated alerts on the health of systems. 20.Executing scheduled or unscheduled tasks relating to operational maintenance and monitoring of application environments. 21.Ensures all work is carried out and documented in accordance with required standards, methods, and procedures. 22.Root cause analysis and service improvement solutions.23.Certifications (MS-700)24.Knowledge of RCA Troubleshooting using tools like QER, CQD, Teams Logs and base metrics.25.Teams Voice knowledge, especially Microsoft Calling Plans and associated configurations to restrict andor optimize.26.Knowledge of Exchange, Entra, Teams PowerShell and associated Graph commands27.Knowledge of App Centric Mgmt. for Teams28.Knowledge of API Registrations for Teams Apps both Delegated and Application levels.29.Able to quickly work on Exec level issue escalations and provide an initial RCA within a reasonable time frame.30.Able to accurately test new features to an enterprise comfortability level to raise a Change.31.Always be up to date on new Teams features and Security updatesGood-to-Have32.Planning, designing and Implementing of M365 services33.Additional knowledge on Exchange, SharePoint, One Drive, Co-Pilot can be an add-on benefit.34.Knowledge on migration tools like Quest-on-Demand, Bittitan, Skysync etc.35.Smart troubleshooting skills 36.Knowledge on enterprise Mobility like EndPoint Manager37.Ability to work with solution architect for technical solution38.Ability to manage multiple tenants 39.Good knowledge in ITSM tools like ServiceNow40.Good communication and articulation skill 41.Flexible in shifting duty Flexible in relocation
exp: 6-8 years
About Atlantis IT Group
"Atlantis IT Group" is an IT venture that offers end-to-end services and products. The focus of "the Company" is to cater one-stop solutions to small and medium-sized businesses.
"Atlantis" had its first branch in Toronto, Canada, and was established in 1990. The Company has emerged from a small farm to a medium company providing all sorts of solutions, headquartered in Toronto, Canada The Company has had its branches and offices in different countries such as the USA, Canada, and India for the last 32 years.
Atlantis is enlarging its global footprint by offering complementary product and service lines by partnering and strategically working with businesses. The primary specialized area of the Company includes ERP solutions, with cloud-based and on-premise solutions available to meet the requirements of all Industries.
OUR PRODUCTS:
"WORKSWARE ERP" The emergence of WORKSWARE ERP is noticed from a ground level to an upgraded form because of the integrated ERP system, dedicated towards forward-thinking discrete manufacturing enterprises.
"BM-Cloud" BM-Cloud is One of the key offerings of Atlantis consulting as a Cloud-based business management ERP software since 2013. The significant feature of BM-Cloud includes easy usage with the enhancement of simplicity and usability as a complete integrated ERP system. The fundamental modules covered by BM-Cloud are accounting, inventory management, purchasing, sales, and HR/payroll systems. In other words, it is designed primarily to support businesses in the trading and retail sectors and includes all the essential components required for a firm to assist in decision-making.
"BM-POS"
We provide a cloud-based retail solution with all the tools required to manage a retail business, including a sales screen, inventory management, real-time dashboard, employee administration, and other functions that keep retailers in charge of their operations.
Top Benefits
About the role
Job Title: Process Expert
Location: Toronto, ON
Duration: Long Term contract
Job Description:
Teams SME (non-Voice)Must-Have1.Provide support on daily customer initiated and controlled operations of the services in Microsoft Teams, Telephony (Peer-Peer) and Audio conference services.2.Understanding of Teams Licensing and Communication Credits3.Troubleshoot and configure Teams, Channels, Private Channels and its members.4.Retention Policies, E-911 understanding, Device focused troubleshooting5.Configuring Messaging Policies, Meeting Policies, Delegations and Calendar6.Knowledge on 3rd Party App Integration, External Access, Federation and Guest Accounts7.Knowledge on Teams related SharePoint One Drive areas.8.PowerShell Scripting MS Graph knowledge and understanding.9.Capture, triage, troubleshoot and resolve issues, escalate when needed, engage 3rd parties as needed to fulfil support needs.10.Responsible for handling Level 3 service requests and operational activities. 11.Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service requests. 12.Coordination with different escalation teams during high-risk Incidents or Projects. 13.Adheres to engineering methodologies, standards, and leading practices. 14.Provide feedback regarding engineering methodologies and various user requirements. 15.Produce accurate, brief, and clearly written documents tailored to audience needs and expectations. 16.Recommendation of process engineering and operational improvement initiatives including automation tooling, service enhancement including for vendors. 17.Execution of application environment tasks as required for incident resolution. 18.Liaise with appropriate teams for the development of corrective actions or viable workarounds to resolve major incidents. 19.Respond to automated alerts on the health of systems. 20.Executing scheduled or unscheduled tasks relating to operational maintenance and monitoring of application environments. 21.Ensures all work is carried out and documented in accordance with required standards, methods, and procedures. 22.Root cause analysis and service improvement solutions.23.Certifications (MS-700)24.Knowledge of RCA Troubleshooting using tools like QER, CQD, Teams Logs and base metrics.25.Teams Voice knowledge, especially Microsoft Calling Plans and associated configurations to restrict andor optimize.26.Knowledge of Exchange, Entra, Teams PowerShell and associated Graph commands27.Knowledge of App Centric Mgmt. for Teams28.Knowledge of API Registrations for Teams Apps both Delegated and Application levels.29.Able to quickly work on Exec level issue escalations and provide an initial RCA within a reasonable time frame.30.Able to accurately test new features to an enterprise comfortability level to raise a Change.31.Always be up to date on new Teams features and Security updatesGood-to-Have32.Planning, designing and Implementing of M365 services33.Additional knowledge on Exchange, SharePoint, One Drive, Co-Pilot can be an add-on benefit.34.Knowledge on migration tools like Quest-on-Demand, Bittitan, Skysync etc.35.Smart troubleshooting skills 36.Knowledge on enterprise Mobility like EndPoint Manager37.Ability to work with solution architect for technical solution38.Ability to manage multiple tenants 39.Good knowledge in ITSM tools like ServiceNow40.Good communication and articulation skill 41.Flexible in shifting duty Flexible in relocation
exp: 6-8 years
About Atlantis IT Group
"Atlantis IT Group" is an IT venture that offers end-to-end services and products. The focus of "the Company" is to cater one-stop solutions to small and medium-sized businesses.
"Atlantis" had its first branch in Toronto, Canada, and was established in 1990. The Company has emerged from a small farm to a medium company providing all sorts of solutions, headquartered in Toronto, Canada The Company has had its branches and offices in different countries such as the USA, Canada, and India for the last 32 years.
Atlantis is enlarging its global footprint by offering complementary product and service lines by partnering and strategically working with businesses. The primary specialized area of the Company includes ERP solutions, with cloud-based and on-premise solutions available to meet the requirements of all Industries.
OUR PRODUCTS:
"WORKSWARE ERP" The emergence of WORKSWARE ERP is noticed from a ground level to an upgraded form because of the integrated ERP system, dedicated towards forward-thinking discrete manufacturing enterprises.
"BM-Cloud" BM-Cloud is One of the key offerings of Atlantis consulting as a Cloud-based business management ERP software since 2013. The significant feature of BM-Cloud includes easy usage with the enhancement of simplicity and usability as a complete integrated ERP system. The fundamental modules covered by BM-Cloud are accounting, inventory management, purchasing, sales, and HR/payroll systems. In other words, it is designed primarily to support businesses in the trading and retail sectors and includes all the essential components required for a firm to assist in decision-making.
"BM-POS"
We provide a cloud-based retail solution with all the tools required to manage a retail business, including a sales screen, inventory management, real-time dashboard, employee administration, and other functions that keep retailers in charge of their operations.