Job#: 3025791 Job Description: Application Support Analyst Target Start Date: April 13th

Duration: 6 months (potential for extension or conversion)

Remote/Hybrid: Hybrid Monday or Tuesday (every first Friday of the month)

Office Location: Downtown Toronto

Work Schedule (hours per week, start time) : 9-5 - 37.5 On call rotation for after hours - every 5 weeks , Thursday or Friday 8pm-12pm / Code Changes / every 5th week

Potential for OT? 2 hours total every 5 weeks will be compensated with Time in Lieu)

Rate: $40-50/hr T4

Selling points of the positions:

• High-visibility tier 1 application; strong resume builder
• Exposure to Azure cloud, microservices/OpenShift, and enterprise-scale trading systems
• Stable team with low after-hours load
• Long-term potential for extension and conversion
• Growing application with continuous roadmap and project inflow

Job Description: You will join the Direct Investing & Applications (DI&A) Production Support team providing technical investigation, issue resolution, outage handling, and continuous service improvement for core applications.

Responsibilities:

• Production Support & Incident Management

• Investigate, triage, and resolve production issues based on severity and business impact

• Run incident bridges, manage major incidents, and maintain clear communication with stakeholders

• Monitor logs, identify root causes, and implement actions to prevent recurrence

• Prioritize and manage Contact Centre tickets and internal escalations

• Support daily midnight batch processes and ensure application uptime outside market hours

• Cloud & Infrastructure Support

• Support Azure cloud components (App Insights, Azure Data Factory, Azure SQL Server)

• Support OpenShift (OCP) microservices and integrated cloud-native services

• Validate deployments through Artifactory pipelines; ensure successful production rollout

• Project Delivery & Change Management

• Act as SME for impact assessments related to system changes and deployments

• Participate in after-hours maintenance windows (Thurs/Fri) for code changes

• Ensure compliance with business continuity, security, privacy, and enterprise standards

• Recommend improvements to monitoring, deployment, or support processes

• Partnership & Stakeholder Communication

• Work closely with business partners, technology teams, QA, project teams, and vendors

• Provide clear, concise updates during outages or high-impact incidents

• Ensure internal stakeholders understand application functions and key policies

Must Have Requirement:

• 3-5+ years Production Support Experience
• Experience in an Azure Application Environment
• Experience with Openshift
• DataBase Knowledge of Oracle, MSSQL
• ServiceNow Experience for ticketing

Nice to Have:

• Clear Communication Skills
• Sense of Urgency
• Experience with high visibility tier 1 or client facing application
• Experience with High impact outage and resolution
• Banking or FI Domain is an Asset

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

Apex Systems is part of the Commercial Segment of ASGN Incorporated.

NYSE: ASGN

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.