A career as an Account Representative at National Bank, your ability to work in synergy with a variety of partners will be a key asset. You’ll use your excellent customer service skills and proactive approach to handle the administrative and transaction needs of clients in the RealEstate commercial sector of the Societe d'habitation du Quebec (SHQ).

Your role:

• Support the account manager by prioritizing and carrying out various complex administrative activities for RealEstate Commercial Banking files
• Promote client satisfaction and loyalty by offering exceptional service and detecting business opportunities
• Open files for Commercial Banking client accounts
• Help colleagues handle non-standard files
• Identify operational issues, recommend solutions and help develop new procedures
• Perform checks and analyses to ensure the accuracy of financial data within set timeframes and participate in various tasks related to financial transactions
• Adhere to compliance and risk management rules

Working in the Commercial Banking sector, in a large team that stands out for its exceptional level of collaboration, you will report to the Senior manager. In addition to maintaining relationships with clients and team members, you’ll have the opportunity to develop your skills through training, hands-on learning, and discussions with experts in your group.

We want to contribute to your quality of life by offering you flexibility in your work. For example, we offer a hybrid (remote and in the office) work model, work schedule arrangements to help you achieve work/life balance, and flexible leave that you can take when it's important to you.

**Prerequisites: **

• Three-year college diploma or academic equivalent in a related field and three years of relevant experience
• Customer service experience
• Knowledge of banking products and services for businesses
• Proficiency with Word and Excel
• Good sense of initiative and good level of autonomy
• Knowledge of applications CRM, LIS, MRG and ICOP

Languages:

French

Skills

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Communication Diversity & Inclusion Driving Results Emotional Intelligence Teamwork Accountability Client-focused Empathy Initiative Learning Agility Resiliency Humility

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and Family Assistance Program
• Preferential banking services
• Opportunities to get involved in community initiatives
• Telemedicine service
• Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

Come live your ambitions with us!