The Key Account Manager plays a critical role in strengthening and growing relationships with strategic customers within an assigned territory. This position is responsible for driving business expansion by deepening engagement with existing accounts, securing long-term partnerships, and uncovering opportunities to introduce new products, services, and preferred brands. As a trusted advisor, the Key Account Manager proactively understands customer needs, delivers tailored solutions, and enhances overall satisfaction—contributing directly to increased market presence and revenue growth for the organization.

Responsibilities:

• Build, strengthen, and maintain long‑term relationships with strategic key accounts across industrial sectors.
• Identify and drive revenue growth by securing existing business and increasing market share through preferred safety brands, new product categories, and value‑added solutions.
• Conduct regular customer visits to understand needs, present solutions, and provide value‑added support.
• Analyze sales reports and market trends to identify new business opportunities by analyzing customer data, sales reports, usage patterns, and evolving market trends.
• Prepare and maintain accurate and timely documentation of all customer interactions, activities, quotes, proposals, orders, account updates and deliver required reports.
• Collaborate with internal teams and vendor partners as the main link between clients and SCN to ensure clear communication and smooth service delivery.
• Stay current on products, industry trends, and sales best practices.
• Achieve annual sales growth targets.
• As a brand ambassador for SCN, promote the company’s values and customer‑first culture.

Qualifications:

• College diploma in Business related field preferred.
• Minimum 3–5 years in industrial sales or account management.
• Excellent relationship building and communication skills.
• Excellent organizational and time management skills.
• Strong business acumen with a focus on opportunity development.
• Professional presentation, negotiation, and customer service skills.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Bilingual (French and English*), spoken and written.(*) This qualification is required as you will be interacting with partners, vendors, internal/external clients and/or staff across Canada on a regular basis.
• Knowledge of industrial and safety products, an asset.
• Must hold a valid driver’s license and reliable vehicle.

We are an equal opportunity employer. While we appreciate all expressed interest in joining our team, only candidates selected for interviews will be contacted.

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