Purpose of Job:

The Outside Sales Representative is the primary external point of contact for customers. This position enhances customer and co-worker experiences while driving company success by fostering strong relationships, managing customer accounts, and acting as a bridge between customers and NEXT.

Our Core Values & Character Expectations:

Be Integral to Our Customers, Our Co-Workers and Our Community

At Next Supply, we are a respectful and collaborative culture where innovation, integrity and entrepreneurial spirit come together. Life at NEXT is about being part of a hardworking, dynamic and inclusive team. At Next Supply, we believe it’s not just what we do, but how we do it that makes a great place to work.

To support these values, this role requires motivation, adaptability, thoughtful decision-making, honesty, reliability, and a strong sense of ownership and commitment to a positive experience for customers and colleagues.

Primary Duties and Responsibilities:

Sales & Customer Relationship Management

• Develop and maintain relationships with both new and existing customers by conducting daily customer interactions, including calls and face-to-face meetings.
• Educate customers on product offerings and how they provide financial and professional benefits.
• Promote and sell company products and services.
• Stay informed about industry trends, competitor activities, and market conditions to better understand customer needs.
• Provide ongoing support to customers by addressing inquiries, assisting with orders and order entry, and offering product recommendations.

Account & Order Management

• Maintain clear and effective communication with customers to support both their immediate and long-term needs.
• Direct sourcing requests to the appropriate internal departments, including Inside Sales, Bid Specification, Project Management, and Heating.
• Review daily reports to verify pricing accuracy before order billing.
• Collaborate with Accounts Receivable to resolve credit issues and pricing discrepancies

Vendor & Product Coordination

• Engage with vendors to coordinate product training sessions for customers
• Source products and negotiate pricing as required

These duties reflect the general details of the role but are not exhaustive. There will be tasks that are necessary to the job which may also be required.

Recommended Qualifications:

Knowledge/Skill/Ability Requirements:

• Ability to consistently model Next’s core values and character expectations listed above
• Strong knowledge of plumbing and hydronic supplies
• Excellent customer service skills and ability to build long lasting relationships
• Excellent organizational and attention to detail
• Strong problem-solving & prioritization skills
• Strong computer skills and knowledge of Microsoft Products (i.e. Word, Excel, and Outlook)
• Excellent written and verbal communication and presentation skills
• Active Listening Skills

Experience & Education:

• Minimum 3 years of experience in a similar sales role
• High School Diploma or equivalent
• Proven ability to build long-lasting relationships

Physical Demands/ Working Conditions:

• Position requires the ability to work in a fast-paced environment and handle high-pressure situations calmly and effectively

Once you have gained proficiency in your current role and developed the necessary skills and experience, you are encouraged to explore other career opportunities within the organization that align with your goals and aspirations.

This posting is for one (1) currently available position.

NEXT does not currently use AI or automated decision-making to screen candidates but may do so in the future in compliance with applicable law.

Application Process:

We're eager to welcome candidates who believe in excellent service and in being involved with their co-workers, customers, and the community. We appreciate all applications, however, only those selected for an interview will be contacted.

We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. We are happy to honour accommodations at any part of the recruitment process and invite you to let us know how we can help.