Union: OPSEU - District

Job Number: J0925-0309

Job Title: French Bilingual Support Worker

Job Type: Permanent Full Time

Contract Duration (months): Permanent Full time

City, Province, Country: Ottawa, Ontario, Canada

Job Location: Ottawa

Job Category: Customer Service / Customer Associates

Job Classification: S2U

Posting Date: September 18, 2025

Closing Date: October 9, 2025

Salary: $42,056.16 - $62,777.55/Year

Legal Aid Ontario employees are committed to making a difference in the lives of our clients.

As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.

If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.

Building a diverse workforce that represents the communities we serve while promoting a safe culture and work environment that dismantles systemic barriers, welcomes fresh perspectives and embraces differences as a priority is a core value at LAO. LAO encourages applicants from equity-seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis, Black and racialized, as well as persons with disabilities, women and members of the 2SLGBTQ+ community.

We recognize the value of equity, diversity and inclusion and are committed to addressing systemic barriers, and prioritizing, attracting and retaining diverse staff. All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.

Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to equity, diversity and inclusion. Accommodations are available throughout the recruitment process as well as during employment at LAO. Please direct any accommodation requests to our recruitment team.

Primary function

This position is responsible for supporting the mandate of the Eastern District. The Support Worker works with their manager and other staff to provide direct client services and administrative supports in a district office environment. The Support Worker will assist with referring clients to appropriate services and resources and supporting the administrative functions of the office. This could include client triage, financial testing, referrals and other duties as assigned.

Home Location: Ottawa District Office
Secondary Location: n/a

Reports to: Manager, District Operations

Key accountabilities

• Greet and welcome clients and visitors in a friendly and professional manner
• Reception duties including answering of telephone calls and providing information to clients and lawyers on the phone and/or in person regarding legal aid processes and/or the status of their file.
• Assisting clients in accepting, scanning and uploading any documents required for their files.
• Scan consent and declaration forms and attach to client file in the PeopleSoft system.
• Check fax drives and general email boxes and triage all incoming documents appropriately.
• Scan and attach correspondence to existing client files in PeopleSoft and triage to the appropriate department.
• Fax correspondences to counsel and clients if required.
• Responsible for ordering of any office supplies.
• Responsible for contacting the property manager when maintenance requests are required for the office.
• Handle all incoming and outgoing Purolator shipments
• Identify and elevate issues/service trends and seek guidance from management when necessary
• Perform administrative tasks such as data input, maintaining digital files, scheduling, collecting/compiling information and capturing statistics/performance measures
• Additional duties as outlined by Manager

Required skills & experience

• Ability to communicate with accuracy and fluency in both French and English is required

• Experience in an office environment and proven ability to deal effectively with clients on the phone and in-person

• Sound organizational skills to ensure the accuracy of information and to maintain control of a variety administrative of tasks

• Intermediate level skill in Microsoft Word and Excel and the ability to enter and retrieve information in a client service computer application (Peoplesoft)

• Accurate typing skills and the ability to work with minimal supervision

• The ability to multi-task and to work well under pressure

• Excellent communication and interpersonal skills for dealing with clients, lawyers and other agencies with the proven ability to exercise judgment when encountering stressful situations including the early identification of vulnerable clients so that the appropriate service and referrals can be made

• Ability to learn and maintain detailed functional and theoretical knowledge of legal aid application processing rules and procedures, financial principles and LAO policies and practices

• Proven ability to learn and adapt to new or modified policies and procedures

• Demonstrated commitment to client service and relationship building skills

• General knowledge and familiarity with criminal court and family court procedures is an asset.

• General knowledge of community based services available to clients

What do we offer?

At Legal Aid Ontario, we are committed to fostering a supportive and rewarding work environment for our employees. Our comprehensive benefits package reflects this commitment and is designed to enhance both professional and personal well-being.

We have a comprehensive health and wellness program that include dental, health and life insurance along with Basic Accidental Death & Dismemberment (AD&D) Insurance and Short-Term Disability (STD) coverage.

Employees at Legal Aid Ontario also enjoy generous paid time-off policy including vacation days, illness days, discretionary days and statutory holidays.

Employees are eligible to be enrolled to OPSEU Pension Plan, administered by OPSEU Pension Plan Trust Fund (OPTrust).

How to apply?

Submit a résumé and cover letter. Please clearly set out in your cover letter why you are interested in the Legal Aid Worker position, and highlight relevant experience, skills, and training that make you an ideal candidate.

Only those candidates selected for an interview will be notified.
Final candidates for this position will be required to undergo a criminal record check.

This position is represented by OPSEU and the employee will be governed by the provisions of the collective agreement and union dues will be deducted bi-weekly from date of hire.

Please note that all applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their résumé or to the one used to set up their Candidate Profile if applying on Njoyn. As an applicant, it is your responsibility to ensure that you check your email regularly.

First time applying to a position with LAO?
You will need to create a profile AND then apply for the position.

Once you have successfully applied you will receive a confirmation email.

Trouble applying? For telephone support please call 1-877-427-7717 or email support: candidate.njoynhelp@cgi.com.

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